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5 Tips to Grow Your Business in 2021 with a Digital Client Experience

  • CPA (US)
5 Tips to Grow Your Business in 2021 with a Digital Client Experience

1 Credit

FREE

Subject Area

Business Management and Organization

Webinar Qualifies For

1 CPE credit of Business Management & Organization for all CPAs

1 CPD credit (Verifiable) for Canadian CPAs

1 General Educational credit for Tax Professionals / Bookkeepers / Accountants

Course Description

Whether you’re a CPA looking to found a firm, or a bookkeeper wanting to start a part-time business, the goal is profitability. Without generating profit, you don’t have any income, and your accounting business fails. 2020 and beyond is the beginning of the digital era of business. If your company is not online, how do you expect to generate new leads and convert them into clients?

With 86% of buyers willing to pay more for a great customer experience, it's increasingly important to prioritize that experience for existing and prospective customers to grow your business. The delivery of services, especially in today's remote working situation, is requiring a shift from physical in-person meetings to digital tools to meet changing client expectations.

When the world has gone digital in a matter of days, how has your firm kept up with the new normal?

Join this webinar to gain 5 Tips to Grow Your Business in 2021 with a Digital Client Experience. From exploring the difference between customer satisfaction and client experience to ways of complimenting your physical services with digital tools, our Clinked team will deliver these tips based on data and our experiences helping 3,000+ clients in 22 countries deliver more to their clients and customers.


Learning Objectives

  • To get an overview of what a client experience is and why it's so important for accounting.
  • To identify the differences between client experience and customer satisfaction.
  • Identify ways to assess and perform gap analysis on the experience delivered to your existing clients
  • To identify the impact of a hybrid - physical and digital - client experience to grow your business in a secure and easy way
  • Discover how a winning virtual client experience could look like for your business

Who Should Attend?

  • Accountant
  • Accounting Firm
  • Accounting Managers
  • Bookkeepers & Accountants & Tax Preparers
  • Business Owner
  • CPA (Industry)
  • CPA - Mid Size Firm
  • CPA - Small Firm
  • Senior Accountant
  • Staff of Accounting Firm
  • Young CPA

Testimonial

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)
 

4.3

(99)
49%
32%
18%
0%
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MS

Very interesting and relevant topic

ST

n/a

BW

none

NR

Fantastic webinar

MF

The webinar was well put together and explained all of the points clearly.

RM

I haven't gotten to this stage in my business yet but this is still very useful information. I can't stay small forever!