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KPIs for SMEs

  • CPA (CA)
  • CMA
  • CPA (US)
  • CVA
  • CFA
CPE Course on Knowledge Performance Indicators for SMEs

1.5 Credits


Subject Area

Management Services

Webinar Qualifies For

1.5 CPE credit of Management Services for all CPAs

1.5 CPE credit for Certified Management Accountants (CMA)

1.5 CPD credit (Verifiable) for Canadian CPAs

1.5 PL credit for Chartered Financial Analyst (CFAs)

1.5 CPD credit (Verifiable) for Certified Valuation Analyst (CVA)

1.5 General Educational credit for Tax Professionals / Bookkeepers / Accountants

Course Description

If you set business objectives, you need to figure out how to track your progress toward achieving them. It’s critical that small-business leaders understand the financial health of their organizations, and financial metrics and key performance indicators (KPIs) inform that understanding. Small-business financial metrics shed light on the company’s current financial state and its short- and long-term outlook.

Key Performance Indicators (KPIs) are some of the best performance measurement tools available. Tracking relevant KPIs can assist in decision-making, help you set strategic objectives, and allow you to evaluate your business process in real-time.

There are many possible performance measures available to business managers – literally hundreds – and it can be difficult to select ones that are going to work for the business. This continuing education course is designed to help you select appropriate performance measures for your organization.

In this online CPE course, the speaker Ross Maynard presents performance measures that work for small and medium-sized businesses. The emphasis is on KPIs that are easy to measure, easy to understand and which provide valuable information about the performance of the business.

There are 27 KPIs presented in this course split into four areas of the business:

  • Customer focussed KPIs
  • Employee focussed KPIs
  • KPIs of operational performance
  • KPIs of financial performance

Major topics covered in this online CPE course:

  • Why we measure performance?
  • What makes a good measure?
  • Presenting performance data
  • Customer Focussed KPIs for SMEs
  • Employee KPIs for SMEs
  • Operational KPIS for SMEs
  • Financial KPIs for SMEs
  • Ten KPIs to get started
  • Monitoring and Managing Performance

Learning Objectives

  • To determine which KPIs work best, and are simplest to implement, in a small or medium-sized business
  • To build a simple framework of KPIs that will present information on the performance of the most important aspects of the business
  • To establish a straightforward method of monitoring and reporting data that focuses attention on improvement
  • To interpret the results of the measures, and take action accordingly, while identifying and filtering out false alarms
  • To develop confidence in performance analysis and use it effectively in the management and improvement of the business

Who Should Attend?

  • CEO
  • Certified Management Accountant
  • Certified Public Accountant
  • CFO/Controller
  • CPA (Industry)
  • CPA - Small Firm
  • Young CPA