Course Level :Basic
Instructional Method :Group Internet Based
Advance Preparation :None
In this CPE webinar, the basics of Regulation E will be covered, which includes some basic definitions, such as consumer account and access device.
Speaker Donna Olheiser will discuss and define the limits of liability and who is liable for what amount while providing some real-life scenarios. Details on the error resolution process for consumer notification to the financial institution, research time involved, and the timing of providing provisional credit; included will be guidelines on the “what if” there is no error, and providing notice to the consumer, and any overdraft protection relating to that provisional credit being reversed.
Included in the discussion will be the liability (maximum amounts) of the consumer and financial institution when there is the loss of a debit card.
As a financial institution, you have responsibilities and liabilities under Regulation E for your consumer accounts when there are unauthorized transactions. Regulation E contains an error resolution process for electronic payments posted to consumers’ accounts. In this CPE course, the basics of Regulation E will be covered, which includes some basic definitions, such as consumer account and access device.
CPE business law course is an opportunity for attendees to apply
the basics of Regulation E and the error resolution timeframes and processes as
provided in this webinar, as the trainer walks attendees through some real-life
MY-CPE LLC, 1600 Highway 6 south, suite 250, sugar land, TX, 77478
MY-CPE LLC (Sponsor Id#: 143597) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
, Dynamic Mastership, LLC
Donna founded Dynamic Mastership, LLC in December 2014 to utilize her 24+ years’ experience in the financial services industry, by sharing her passion for training financial institutions and organizations on the Rules and processes for electronic payments (with her specialty being ACH payments). She holds the Accredited ACH Professional (AAP) designation (achieved in 2004).
Donna’s experience before founding Dynamic Mastership, includes 9 years’ serving as the Education Service Director at a Regional Payments Association (RPA), where she managed and facilitated the entire Education program for nearly 800 financial institution members. Prior to that, Donna spent 14 years with the Federal Reserve Bank of Minneapolis in various departments, where she started her training career as the Training and Development Specialist in 2003.
Donna is a certified Master Trainer who continually uses her extensive knowledge, experience, enthusiasm, and passion for transferring payment processing details, while using the adult learning theory is remarkable! Her training style has helped many payment professionals remain consistently informed of the NEW and ever-changing NACHA Operating Rules and explaining how the Rules apply when performing daily operational tasks including complex return and exception processing. She incorporates scenarios and examples in her detailed training, so the Rules are easy to comprehend and apply to real-life day-to-day ACH processing. Donna’s ability to engage the learner through the entire training event helps the adult learner apply what they have learned during and after each training session.
Scheduled webinar training sessions on various ACH operations processes by an Accredited ACH Professional (AAP). Also offering customized training programs tailored to your organization’s needs, specializing in ACH electronic payment processing, Reg E and Federal Government ACH processing, customer service soft skills, workflow efficiency, and more.
We offer online training webinars and courses, and have the ability to offer in-person workshops on-site at your facility (or locations near you in major cities) to maximize content deliverability and retention (subject to COVID-19 restrictions and CDC guidance).
Donna K Olheiser, AAP is an expert with years of experience on preparing an individual for sitting for the AAP Exam (administered by NACHA annually in October each year). We can help you prepare to successfully pass the AAP Exam.
Stay tuned for more details on an AAP Exam Prep Roadmap in 2021.
For personalized or individual training (for your organization or financial institution), please contact us today to learn more.
Apr 20th, 2022
This instructor provided relevant examples and demonstrations that allowed me to gain a deeper understanding of the topic.
Apr 20th, 2022
This was a good review of the rules governing consumer's use of ACH and debit card transactions.
Apr 19th, 2022
overall a good experience
Nov 28, 2022 | 09:30 AM EST
Nov 28, 2022 | 09:30 AM EST
Nov 28, 2022 | 10:00 AM EST