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Resolving Work Place Conflict in 2020 And Beyond

3.4 (7)

ArLyne Diamond, PHD

Diamond Associates

Tuesday, February 09, 2021 | 09:30 AM EDT

  • CPA (Canada)
  • CPA (US)
  • HRCI
  • SHRM

1 Credit


Subject Area

Business Management and Organization

Webinar Qualifies For

1 CPE credit of Business Management & Organization for all CPAs

1 PDC for SHRM Certified Professionals (SHRM Approved : RP5359) (Approval No. 20-JDVEP)

1 Recertification Credit credit for HRCI Certified Professionals (Approval No. 543918)

1 CPD credit (Verifiable) for Canadian CPAs

1 General Educational credit for Tax Professionals / Bookkeepers / Accountants

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Course Description

Working together is far more complicated today than it had been a few years ago. Today we are working with people from different ages, genders and cultures who come to us from all over the world. Hence resolving work place conflict has become an essential role of executives and managers in any organization today. 

This CPE webinar introduces you to formal dispute resolution method called ADR (Alternative Dispute Resolution). It consists of three ways of dispute resolution:  Arbitration, Mediation and Conciliation.

Key topics: 

  • Introduction to formal dispute resolution methods 
  • Tips to help you deal with different types of people
  • Different identify types of conflict resolution methods and when it is best to use each type
  • Explore different types of personalities, styles of thinking, and forms of interaction
  • Identify when it is necessary to refer the dispute to professionals

This CPE webinar is designed to help you recognize and deal with many different types of people. From mild misunderstandings to serious conflict, you will acquire strategies for finding workable solutions. This webinar is suitable for all professional in order to enable them to deal as well as efficiently manage conflicts within their organization. 

Learning Objectives

  • To recognize different personalities and thinking styles of different people
  • To efficiently deal with different people in order to avoid work place conflicts
  • To manage work place conflicts better through communication skills and Alternative Dispute Resolution method
  • To develop essential work place conflict management skills in order to become a successful leader

Who Should Attend?

  • Accountant
  • Accounting Firm
  • Accounting Managers
  • Bookkeepers & Accountants & Tax Preparers
  • Business Owner
  • CPA (Industry)
  • CPA - Mid Size Firm
  • CPA - Small Firm
  • Senior Accountant
  • Staff of Accounting Firm
  • Young CPA


    [no_of_record] => 7
    [average] => 3.4286




I don’t feel this course met my expectations. I really didn’t learn anything. I think the materials and presentation were outdated.