Performance Measurement

4.4 (5)

Ross Maynard

Ideas2Action Process Excellence Ltd

  • CPA
  • CMA
  • CGMA
  • CPA(Canada)

Before starting this self study program, please go through the instructional document.


  • Introduction5 mins
  • Why do we measure performance?14 mins
  • Linking Performance Measures22 mins
  • Example Linkage Chart27 mins
  • Interpreting Performance Data Introduction35 mins
  • Interpreting Performance Data47 mins
  • Performance Data Example56 mins
  • Strategies to Deal with Variation59 mins
  • Embedding KPIs in the organisation63 mins

Course Description

Performance measurement is the act of monitoring progress towards specified objectives. It has two main purposes:

  • To monitor progress towards goals
  • To guide improvement activity where performance is not meeting the goals

Performance measures are like the mileposts on the path towards our goals. They tell us how far we have come; how far we still have to go; and whether, indeed, we are going in the right direction. But performance measurement is not easy. Choosing inappropriate measures can result in unintended consequences, with detrimental outcomes. At the same time, the outputs of many processes are intangible and difficult to measure. 

The only solution is to take a structured approach to the design of performance measures that involves stakeholders, customers and users to clearly define agreed outcomes, and then measure performance against those outcomes. This self study webinar provides a structure that you can use to develop a framework of performance measures throughout your organisation. The course also covers how to analyse and present performance data in order to reveal valuable information about the behavior of the organisation’s processes and activities. And the course covers ways of engaging employees with the measures and working towards business improvement.

Learning Objectives

  • To recognize the importance of measuring Performance
  • To identify the benefits of Performance Measurement
  • To identify the three levels of Performance Measurement
  • To recognize the performance Measurement Linkage Chart

Who Should Attend?

  • Accountant
  • CPA - Small Firm
  • CPA - Mid Size Firm
  • Accounting Firm
  • CPA (Industry)
  • Young CPA
  • CPA in Business
  • Entrepreneurial CPA
  • Tax Accountant (Industry)
  • Accounting Practice Owners
  • VP Accounts
  • Accounts Director
  • Chief Accounting Officer
  • Accounting Managers
  • Staff of Accounting Firm





Good course.