Business Performance Management

Learning Objectives

• To recall the Definition and Function of Business Performance Management
• To identify the various Activities in Business Performance Management
• To explore the history of Business Performance Management
• To recognize the Modern Models of Business Performance Management

Course Description

Business Performance Management is the approach that an organization uses to guide its activities towards established goals.

The organization’s mission defines its purpose, and its strategy lays out the plan for achieving those goals. Business Performance Management is about setting the performance measures to gauge progress towards the goals; analyzing and presenting performance data, and planning actions necessary to keep the organization on track towards its goals. 

These are the topics covered in this course.

The course is divided into four parts:

• Part 1: Concepts in Managing Business Performance
• Part 2: Models of Business Performance Management
• Part 3: Measuring, Managing, and Improving Business Performance
• Part 4: The Business Performance Management Exercise

The key topics covered in this course include:

• A brief history of Business Performance Management
• Principles of Business Performance Management
• Models of Business Performance Management
• Critical Success Factors and Performance Measures
• From Organizational Measures to Operational Metrics
• Analyzing Performance Data
• Improving Business Performance

There are examples, exercises, projects, and tests throughout the course to aid your learning.

Thank you for your interest in this course. I hope you enjoy it. 

Overview

• Concepts in Business Performance Management

  6 mins
• The Purpose of Management

  9 mins
• Exercise: Mission and Objectives

  14 mins
• The Performance Pyramid

  27 mins
• The Balanced Scorecard

  33 mins
• The Lean Philosophy

  27 mins
• Benefits Realisation

  30 mins
• Measuring Managing and Improving Business Performance

  58 mins
• Analysing Performance Data

  64 mins
• Improving Business Performance

  68 mins
• Nightingale Care

  84 mins