2 CPE credit of Business Management & Organization for all CPAs
2 CPE credit for Certified Management Accountants (CMA)
2 PDC credit for SHRM Certified Professionals (Approval No. 21-ZKG4S)
2 RCH credit for HRCI Certified Professionals (Approval No. 560452)
2 CPD credit (Verifiable) for Canadian CPAs
2 CPE credit for Certified Fraud Examiners (CFEs)
2 General Educational credit for Tax Professionals / Bookkeepers / Accountants
Niche Strategy: Grow Your Bottom Line with High Value Clients
Succession Planning in Accounting Firms: How to Recruit, Develop and Retain Successors
Why You Should Care About the CARES Act
The Power of Succession Planning
The Power of Business Continuity
The Power and Essentials of Estate Planning
Employment and Payroll: The Laws, Rules, And Regulations For Proper Handling
The Art of Effective Communication
Deferring Capital Gains Taxes in the Biden Era
Best Practices: Payroll Tax Withholding and Related Matters
How to Handle Multistate employees’ Tax Withholding and Related Issues Correctly
Avoid Liabilities-Perfect your Understanding of Payroll Tax Withholding
People-centric Skills: Crucial Communications
PEO 101: An Introduction to PEOs
ABC's of AB5 - Independent Contracts
We’ve all been there, trying to reason with an incredibly difficult person. The situation proves frustrating, maddening, and sometimes even frightening. The truth is you can’t reason with an unreasonable person. However, there are proven techniques to better manage such dicey situations.
The difficult business issues that arose in 2020 and will certainly continue into 2021 make this an even more difficult issue to handle. Often, professionals’ resort to changing positions or moving to another area. However, difficult people are everywhere. It might be possible to avoid the 1st one or two difficult people, but how about the 3rd, 5th, 10th person you encounter? Hiding isn't a permanent solution. So rather than turn to some drastic decisions each time, why not equip yourself with the skills to deal with them?
There are tactics that professionals can use with your boss, a customer, a family member, even a stranger. Keep in mind: The closer your relationship the person, the more knowledge you’ll have of what will best work to calm things down.
When you're dealing with a person behaving unreasonably, the fear response center in your brain is going to be activated. It's up to you to engage your conscious mind in order to defuse the situation. Some of these tips are general, suggesting a mindset to cultivate.
During this CPE webinar we will examine some of the most successful techniques experts have identified to utilize when working with difficult people. Some of these tactics may be difficult at first but when you know the situation, understand the people involve, the tactics can effectively help de-escalate the issue and provide a sense of calm to the discussion.
Who Should Attend
All organizations, employees, management, staff, vendors and board members.
This CPE webinar is recommended for top management professionals responsible for setting the tone at the top.
MY-CPE LLC, 1600 Highway 6 south, suite 250, sugar land, TX, 77478
MY-CPE LLC (Sponsor Id#: 143597) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Owner, Lynn Fountain Consulting and Training
Lynn Fountain has over 39 years of experience spanning public accounting, corporate accounting and consulting. 20 years of her experience has been working in the areas of internal and external auditing and risk management. She is a subject matter expert in multiple fields including internal audit, ethics, fraud evaluations, Sarbanes-Oxley, enterprise risk management, governance, financial management and compliance. Lynn has held two Chief Audit Executive (CAE) positions for international companies. In one of her roles as CAE, she assisted in the investigation of a multi-million-dollar fraud scheme perpetrated by a vendor that spanned 7 years and implicated 20 employees. The fraud was formally investigation by the FBI and resulted in 5 indictments estimating a $13M fraud loss.
Ms. Fountain is currently engaged in her own consulting and training practice. She has successfully executed on several consulting assignments spanning areas of accounting, risk, ERM and internal audit. She is a highly sought-after trainer and international speaker and has produced hundreds of courses delivered through seminars, conferences and on-demand training. She is the author of three separate technical books.
Fountain obtained her BSBA from Pittsburg State University and her MBA from
Washburn University in Kansas. She has her CPA, CGMA, CRMA credentials.
Ms. Fountain has become known as an international trainer on topics of Leadership, Internal Audit, Accounting, Finance, Ethics, Business Processes, Bookkeeping, Cybersecurity and Business Issues. She has over 150 training topics that can be tailored to meet your needs.