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Dealing with difficult people

Dealing with difficult people

2 Credits

$30

Subject Area

Business Management and Organization

Webinar Qualifies For

2 CPE credit of Business Management & Organization for all CPAs

2 CPE credit for Certified Management Accountants (CMA)

2 PDC credit for SHRM Certified Professionals (Approval No. 21-ZKG4S)

2 RCH credit for HRCI Certified Professionals (Approval No. 560452)

2 CPD credit (Verifiable) for Canadian CPAs

2 CPE credit for Certified Fraud Examiners (CFEs)

2 General Educational credit for Tax Professionals / Bookkeepers / Accountants

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Before starting this self study program, please go through the instructional document.

Overview

  • Difficult people
    10 mins
  • Feeling Left out
    26 mins
  • Oblivious
    42 mins
  • Evaluating Roles in the situation
    58 mins
  • Follow-up
    70 mins
  • Disagree and communicating with grace
    82 mins
  • De-escalate
    91 mins
  • Reflect
    99 mins
  • Other thoughts
    103 mins

Course Description

We’ve all been there, trying to reason with an incredibly difficult person. The situation proves frustrating, maddening, and sometimes even frightening. The truth is you can’t reason with an unreasonable person. However, there are proven techniques to better manage such dicey situations.

The difficult business issues that arose in 2020 and will certainly continue into 2021 make this an even more difficult issue to handle. Often, professionals’ resort to changing positions or moving to another area. However, difficult people are everywhere. It might be possible to avoid the 1st one or two difficult people, but how about the 3rd, 5th, 10th person you encounter? Hiding isn't a permanent solution. So rather than turn to some drastic decisions each time, why not equip yourself with the skills to deal with them?

There are tactics that professionals can use with your boss, a customer, a family member, even a stranger. Keep in mind: The closer your relationship the person, the more knowledge you’ll have of what will best work to calm things down.

When you're dealing with a person behaving unreasonably, the fear response center in your brain is going to be activated. It's up to you to engage your conscious mind in order to defuse the situation. Some of these tips are general, suggesting a mindset to cultivate.

During this CPE webinar we will examine some of the most successful techniques experts have identified to utilize when working with difficult people. Some of these tactics may be difficult at first but when you know the situation, understand the people involve, the tactics can effectively help de-escalate the issue and provide a sense of calm to the discussion.

Who Should Attend

All organizations, employees, management, staff, vendors and board members.

Topics Covered

  • Most successful techniques experts have identified to utilize when working with difficult people
  • Recognize the situation
  • Understand the people involve
  • Tactics can effectively help de-escalate the issue

Recommended for:

This CPE webinar is recommended for top management professionals responsible for setting the tone at the top.

Learning Objectives

  • To identify the
  • To recognize and evaluate your own role in the relationship and what may be causing difficulty on your side
  • To describe tips for communicating with difficult people
  • To identify how to de-escalate a toxic issue
  • To identify the most effective tactics to utilize when dealing with difficult people

Who Should Attend?

  • Accountant
  • Accounting Firm
  • Accounting Managers
  • Certified Fraud Examiner
  • Certified Management Accountant
  • Cloud Accountants
  • CPA (Industry)
  • CPA - Mid Size Firm
  • CPA - Small Firm
  • CPA in Business
  • Entrepreneurial Accountant
  • Entrepreneurial CPA
  • HR Professionals
  • Human Resources Manager
  • Senior Accountant
  • Staff of Accounting Firm
  • Young CPA

Testimonial

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