The days of paper piles, billable hours, and “we’ll get to it when we can” are fading fast. Today’s clients expect what they get everywhere else in life: fast service, transparency, and access on demand. If Amazon can ship a blende...
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Being Client First While Blending Automation and Hybrid Work
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Subscribe27 AUG 2025 / EXPERT INSIGHTS
Accounting firms are increasingly leaning towards automation and hybrid work to improve client experience, with strategies including automated statement collection, subscription-based services, real-time dashboards, AI-powered document sorting and automated engagement. This shift, from focusing on workflow to the client, is expected to result in higher profitability, revenue, accuracy, and customer retention, with firms expected to strike a balance between efficiency, empathy and maintaining the personal touch.
The days of paper piles, billable hours, and “we’ll get to it when we can” are fading fast. Today’s clients expect what they get everywhere else in life: fast service, transparency, and access on demand. If Amazon can ship a blende...
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