How would I Identify if the course on myCPE is eligible for my Continuing education requirements?
myCPE is approved by most of the regulatory bodies including NASBA, IRS, CFP, IMA, IRS, SHRM, HRCI, APA , Texas Board of Public Accountancy, Oregon Board of Public Accountancy, Illinois Board of Public Accountancy and others.
To help our users in identifying whether a course is eligible for their continuing education requirements or not, we have kept the “WEBINAR QUALIFIES FOR” section on the webinar detail page. This section would help users to identify that if a webinar is eligible for their continuing education requirements or not.
I am a Certified Public Accountant (CPA). Does myCPE offer continuing education courses for CPAs?
Yes, myCPE is approved by NASBA and offers continuing education courses for Certified public accountants. CLICK HERE to view the courses for CPA.
I am an Enrolled Agent. Does myCPE offer continuing education courses for Enrolled Agents?
Yes, myCPE is approved by the IRS and offers continuing education courses for Enrolled Agents. CLICK HERE to view the courses for EA’s.
I am a Tax Professional from California. Does myCPE offer continuing education courses as per CTEC requirements?
Yes, myCPE is approved by the CTEC and offers continuing education courses for Tax professionals in California state. CLICK HERE to view our CTEC approved courses.
I am a Certified Management Accountant. Does myCPE offer continuing education courses for CMAs?
Yes, myCPE offers continuing education courses for certified management accountants. CLICK HERE to view the courses for CMAs.
I am a Certified Finance Professional? Does myCPE offer continuing education courses for CFP?
Yes, myCPE is approved by the CFP board and offers continuing education courses for Certified Financial Planners. CLICK HERE to view the courses for CFP holders.
I am a SHRM Professional. Does myCPE offer continuing education courses for SHRM Professionals?
Yes, myCPE is approved by the SHRM board and offers continuing education courses for SHRM professionals. CLICK HERE to view the courses for SHRM professionals.
I am a Certified Payroll Professional. Does myCPE offer continuing education courses for CPP?
Yes, myCPE is approved by the American Payroll Association and offers continuing education courses for CPPs/. CLICK HERE to view the courses for SHRM professionals.
I am a Candian CPA. Does myCPE offer continuing professional development courses for CPAs in Canada?
Yes, myCPE offers continuing education courses for Chartered Professional Accountants in Canada. CLICK HERE to view the courses for CPAs in Canada.
What is myCPE General Education Credit ?
myCPE platform does provide a general educational credit certificate to all the attendees. This would act like a participation certificate and is not intended to complete your Continuing education requirements.
Disclaimer
MY-CPE LLC is approved by NASBA, IRS, CTEC, CFP, SHRM, HRCI, APA, State Boards and other regulating bodies as per their standards. myCPE also provides certificates at the end of each course which can be submitted to respective regulating bodies to satisfy “Verifiable Continuing Education Requirements” . However, we recommend that before attending a webinar you must check the eligibility with your respective State Board / Licensing body / Regulating body as they are the final authority on determining the eligibility of courses for Continuing Education Credits.
How many continuing education credits do I need to earn to complete my continuing education requirements ?
The number of Continuing Education credits depends upon the requirement set forth by your licensing regulatory body or state accounting board. CLICK HERE to view the continuing education requirements as per your qualifications.
How can I earn Continuing Education credits on myCPE ?
You can earn continuing education credits on myCPE by attending the live webinar or self-study webinars or taking Package courses or Certificate courses or attending virtual conferences as per your convenience. All our courses are designed in a way to keep you updated with and fulfill your continuing education requirements.
For Live Webinar & Virtual Conferences : For every Live webinar & Virtual Conferences that you attend, you need to remain logged into the webinar/conference till the end and answer the polling questions asked during the event. Once you have fulfilled these two criteria, you shall receive an evaluation form in the next 24 hours. You will receive an email with the link to complete the evaluation form and it will also be available under your myCPE account under the 'My Webinars/My Conferences’ section under the 'Pending Evaluation' tab. Once you complete the evaluation form, you will receive an email with your credit certificates and the same shall also be available under your myCPE account under the 'My Certificates' tab. The link in certificate email will download the certificates. If the webinar qualifies for multiple certificates, each certificate will be available for download.
For Self-Study Webinar/Package Courses/Certificate Courses : For every self-study webinar/package course/certificate courses, you need to watch 100% of the video of all the sessions or read all the text as the case may be & answer all the review questions correctly. After that, the final step would be to score at least 70% in your final quiz. After that you will receive an email with your credit certificates and the same shall also be available under your myCPE account under the 'My Certificates' tab. The link in certificate email will download the certificates. If the webinar qualifies for multiple certificates, each certificate will be available for download.
When continuing education credits are reported to the IRS, HRCI, CTEC, CFP Boards and other regulating bodies ?
myCPE reports the educational credits to the respective licensing/regulatory bodies on a monthly basis i.e. For September month credits would be reported in the month of October. However following members shall keep in mind following.
AFSP, EA professionals for IRS Reporting : myCPE reports member’s continuing education credits to the IRS on a monthly basis. It is the responsibility of the webinar participant to provide a valid First Name, Last Name, PTIN so that we can report the credits in a timely manner. Please provide correct PTIN and Name, City, State are as per IRS Records. The IRS does NOT issue partial credits. This means that the webinars of 90 minutes and 150 minutes would earn you only 1 CE and 2 CE, respectively. You will not earn 1.5 CE and 2.5 CE for the webinar.
HRCI Reporting : myCPE reports member’s continuing education credits to the IRS on a monthly basis. It is the responsibility of the webinar participant to provide a valid First Name, Last Name, email address so that we can report the credits in a timely manner. Please provide us with the correct name and email address as submitted by you to HRCI.
CTEC Reporting : myCPE reports member’s continuing education credits to the CTEC on a monthly basis. It is the responsibility of the webinar participant to provide a valid First Name, Last Name, CTEC ID so that we can report the credits in a timely manner. Please provide correct CTEC ID and Name, City, State is as per your CTEC Records.
CFP Reporting : myCPE reports member’s continuing education credits to the CFP board on a monthly basis. It is the responsibility of the webinar participant to provide a valid First Name, Last Name, CPF ID, last 4 digits of SSN so that we can report the credits in a timely manner, please provide these details as they match as per your CFP records.
What should i do if the Webinar/Conference I have attended shows in the “DID NOT ATTEND” section in the user dashboard ?
There can be multiple reasons wherein the webinar/conference shows as “Did not Attend” section.
If you have missed - In this case you are not eligible to get your educational credits and certificate.
Polling questions have not been answered – In this case you are not eligible to get your educational credits and certificate.
Unable to answer the polling questions because of technical glitches and informed our webinar team via email or live chat. Our webinar team will verify your responses and your evaluation form will be sent to you in 24 hours. In case, you have not received your email, please check your junk email. You can also contact us on support@my-cpe.com can call us on 646-688-5128.
Polling Question submitted in chat – Our webinar team will verify your responses and your evaluation form will be sent to you in 24 hours. In case, you have not received your email, please check your junk email. You can also contact us on support@my-cpe.com or can call us on 646-688-5128
What should I do if I can’t log into myCPE account.
The credentials to log into your myCPE account is your EMAIL ADDRESS & PASSWORD used during account creation. If the issue persists, please reach out to us via email support@my-cpe.com or contact our support team through live chat support. Our support line is 646-688-5128. Our support team is available Monday to Friday from 09:00 AM – 04:30 PM EST.
How to register for webinars once I have created myCPE Account?
After creating your myCPE account or signing to your myCPE account, scroll down to view the upcoming webinars or Self Study courses. There is a Register Button against each webinar. Once you click on REGISTER, you will receive a prompt as pop that you have registered for the webinar. Also, if it is a premium webinar then you need to pay for the webinar first and after that you will receive a prompt as a pop that you have registered for the webinar.
Kindly note that for paid webinars, you will be redirected to a payment screen where you can pay using Visa, Mastercard or AMEX. Once payment is successful, you will be redirected back to the website with the registration confirmation.
In case you do not receive the prompt for a webinar you are trying to register, please refresh the page. If it still doesn’t work, please contact our support team via email (support@my-cpe.com) or connect us through live chat support. Our support line is 646-688-5128
Can I attend a webinar using my phone? If yes, what is the process?
Yes, you can attend a webinar using your phone however, you will be required to download an additional application called ‘ZOOM’ which is available on Google Play Store as well as the Apple App Store. You can CLICK HERE to download the application. Once the application is successfully installed, simply go to your mobile browser and log into your myCPE account like you would on a desktop.
Go to the ‘My Webinars’ section and under the ‘Upcoming Webinars’ tab, go to the webinar you wish to attend and click ‘Join Webinar’. It will redirect you to the ‘ZOOM’ application and you will be able to join the webinar as well as submit polling questions. Please make sure that you download the latest version for the zoom application.
How to view /access the registered webinar?
When you register for any of our webinars, you receive an email confirmation with a link to join the webinar at the scheduled time or to watch the video with instructions. Also, the registered webinars are visible in your myCPE account under ‘My Webinars’ section and under the ‘Upcoming Webinars’ tab. CLICK HERE to login into the account.
myCPE recommends that you check your digital device is compatible with the ZOOM software prior to attending the live webinars on our platform.
How can I update/edit my account information?
To update or edit your account information, first, log into your account and then go to the My Account > My Dashboard > Profile. Here, you’ll be able to update your account information except for your email address. To change your email address, you will need to email us at support@my-cpe.com.
How can I update my PTIN on myCPE platform ?
To update your PTIN, first, log into your account and then go to the My Account > My Dashboard > Profile. There, you’ll be able to update your PTIN. PTIN is an 8-digit number followed by P. For example, P12345678 could be a valid PTIN number.
How can I update my CTEC ID on myCPE platform?
To update your CTEC ID, first, log into your account and then go to the My Account > My Dashboard > Profile. There, you’ll be able to update your CTEC ID.
How can I update my CFP ID on myCPE platform?
To update your CFP ID, first, log into your account and then go to the My Account > My Dashboard > Profile. There, you’ll be able to update your CFP ID.
How to cancel my registration of the webinar from my user Account?
You can cancel your registration to any webinar from your myCPE account. Look under My Webinars >Upcoming Webinars. Simply click “Cancel Webinar” against the webinar that you wish to not attend. If you cancel your registration for the paid webinar, the amount shall be credited back in your myCPE wallet within 24-48 hours.
How long does it take to receive an evaluation form?
The evaluation form will be sent to attendees in the next 24 hours after the webinar has ended. Kindly note that the evaluation form will only be available to attendees who remained logged in till the end of the webinar and answer all the polling questions.
I didn’t receive an evaluation form email. What should I do now ?
You shall receive an evaluation form in the next 24 hours. You will receive an email with the link to complete the evaluation form and it will also be available under your myCPE account under the 'My Webinars' section under the 'Pending Evaluation' tab. Once you complete the evaluation form, you will receive an email with your credit certificates and the same shall also be available under your myCPE account under the 'My Certificates' tab. The link in certificate email will download the certificates.
If neither of the above cases works, please drop an email to support@my-cpe.com or contact our support team through live chat support.
I have few questions regarding a webinar I recently attended. How can I connect with the speaker?
Typically speakers would have provided their email id at the end of the webinar. Feel free to reach out to them over email.You can always write to us on support@my-cpe.com and and we shall try to connect you with the speakers.
How can I check / download the Learning materials/Handouts available for the webinars ?
For webinars not registered: From the webinar details page under Handout Material Tab.
For webinars you are registered for: From My Webinars ->Upcoming Webinar tab. There is a tab for Presentation Material under each registered webinar.
For webinars completed and certificate generated: From My Certificates section. There is a tab for Presentation Material under each registered webinar.
You could also download the handouts/presentation material during the webinar. myCPE’s moderator will provide it to you at the start of the webinar.
What is the validity of a self-study webinar?
The validity for a self-study webinar on our platform is 1year from the date of purchase.
How do I prove that I have viewed a video? How do you track that ?
Our video player tracks & stores the watch time and will show you in the progress bar. But you make sure that you don’t fast forward or manually try to move the progress bar. If you have fast forwarded the video or tried to manually move the progress bar of the video. System wouldn’t capture your watch time. So please let the video go on its own. However being on-demand video you can pause and play and whenever you want and you can watch it in pieces. It will pick up from where you left off. So for a self study courses you will have to :
1. Complete the entire video 100%.
2. Answer all the review questions correctly. The review questions are at the bottom of the same page where you are viewing the webinar video.
3. Once you have watched the whole video and answered all the review questions, the Final Quiz will open up. You need to score more than 70% in the Final Quiz to avail your CPE credit. Multiple attempts are allowed for submitting Review and Final Quiz questions.
4. Once you have completed the Review and Final quiz questions, you shall be able to download the credit certificate from the ‘My Certificates’ section.
I cannot access my final quiz of my self-study webinar. What should i do?
A Self-study webinar is a recorded video (If it’s a recording of a live webinar you may see polling questions appearing on the screen. You do not need to answer the polling questions and just let the video play). Do not fast forward if you fast forward, we may not be able to capture your watch time and you may be required to watch it multiple times. In order to avail your credits for the self-study webinar, you need to answer the review questions correctly and complete the entire video. Once you have done that, the Final Quiz will open up in which you need to score a minimum 70% to qualify for the credit. You can attempt multiple times for answering the review questions and Final quiz questions. Once you have completed the Review and Final quiz questions, you shall be able to download the credit certificate from ‘My Certificates’ section.
If neither of the above cases works, please drop an email to help@my-cpe.com or contact our support team through live chat support.
How long does it take to receive an evaluation form?
The evaluation form will be sent to attendees in the next 24 hours after passing the final quiz with at least 70% marks. Kindly note that the evaluation form will only be available to attendees who remained logged in till the end of the webinar and answer all the polling questions.
How can I check / download the Learning materials/Handouts available for the self - study webinars?
For webinars not registered: From the webinar details page under Handout Material Tab.
For webinars you are registered for: From My Webinars ->Upcoming Webinar tab. There is a tab for Presentation Material under each registered webinar.
For webinars completed and certificate generated: From My Certificates section. There is a tab for Presentation Material under each registered webinar.
What are myCPE Package Courses?
myCPE Package courses are the bundles of various continuing education courses which have been specially designed to meet your continuous education requirements of a particular Qualifications. Our content & compliance team have developed these package courses considering all the regulating body compliances so that it becomes easy for you to pick the whole bundle and get you compliance in one go.
What is the validity of myCPE Package Courses?
The validity of any myCPE Package course would be 1 year from the date of purchase.
Can I customize myCPE Package Courses as per my requirements?
No, you cannot customize the myCPE Package Courses. myCPE Content & Compliance team have created all the package courses as per your qualification & licensing body requirements. We have taken all the responsibility of creating a package course which fulfills your continuing education requirements so that you can concentrate only on learning.
Does myCPE Package courses include both Self Study webinar & Live Webinar based?
myCPE Package includes only self-study Webinars so that you can learn and complete the courses at your own pace.
How would I ensure that myCPE Package I have selected is eligible for my continuing education requirements?
Our content & compliance team have developed these package courses considering all the regulating body compliances. Still if you want to check your continuing education requirements as per your qualification you can CLICK HERE to view the requirements.
Disclaimer
MY-CPE LLC is in compliance with NASBA, IRS, CTEC, CFP, SHRM, HRCI, APA, State Boards and other regulating bodies as per their standards. myCPE also provides certificates at the end of each course which can be submitted to respective regulating bodies to satisfy “Verifiable Continuing Education Requirements”. However, we recommend that before attending a webinar you must check the eligibility with your State Board / Licensing body as they are the final authority on determining the eligibility of courses for Continuing Education Credits.
About 1Credit =1 Meal ?
For some, Continuous Education is a compliance that helps them to renew their licenses. For some, it’s a worthwhile learning experience that keeps them and their firm up-to-date by taking valuable insights from continuing education webinars / courses.
At myCPE, we believe in providing quality continuing education beyond CPE credits. MyCPE, the first ever web & mobile CPE/CE platform has launched a path-breaking social initiative “1 Credit = 1 Meal” under which we donate one meal to an underprivileged for each credit earned by a professional on our Platform. Check out our “1 Credit = 1 Meal” Timeline.
In Association with ?
Food Bank of New Jersey
Food Bank of New York
Entigrity Foundation
When am I eligible to get a refund for my webinars?
You are eligible to get a refund only if webinars are cancelled from our end or we cannot play a course or webinar because of the technical glitch or a technical problem from our side. In this case, you would be given an option to get yourself registered for the same webinar on alternate dates if available or some other time. If not, your refunds would be processed and will be reflected into your source account in 5-8 business days.
What if I cancel my registration for a premium webinar? Will I get a refund?
If you cancel your registration for a premium webinar, you won’t get your refund. However, we would be crediting the same amount in your myCPE wallet that can be used to register for other premium webinars available on our platform.
What if I didn’t turn up for the webinar? Will I get a refund?
If you didn’t turn up for the premium webinar, you won’t get any refund.
I want to register for a Premium webinar but is it secure to make a payment?
MY-CPE LLC is PCI Compliant - Approved. myCPE uses a secure payment gateway (Stripe.com) to process your payment details. This payment gateway is in accordance with the PCI-DSS Compliance. Therefore, your payment details are secure through SSL encryption. CLICK HERE to view our PCI compliance certificate.
How does Referral Credit work?
myCPE runs a referral credit program which allows you to refer a colleague for myCPE Webinars. If the person you referred registers for a premium live webinar on our platform and attends it, you are entitled to receive $20 credit.
The $20 credit would be available in your myCPE wallet and can be used to register any premium webinars on myCPE platform
Your referral code can be found under My Account > Referral Credits in your myCPE account.
Why there are changes in the price of a webinar?
Pricing for the webinar is decided by the speaker and its upon speaker discretion, when to change the price of the webinar.
Other Queries on Payment, Refund or Complaint Resolution ?
We at myCPE want to offer great quality content and at the most affordable prices. For more information regarding refund, complaint, and/or program cancellation policies please contact our offices at 646-688-5128. You may also reach out for support at support@my-cpe.com
What are the system requirements to attend a live webinar?
myCPE is seamlessly integrated with ZOOM for delivering continuing education webinars. Please ensure that you check the system requirements before the webinar begins. The system requirements are :
An internet connection – broadband wired or wireless (3G or 4G/LTE)
Speakers and a microphone – built-in, USB plug-in, or wireless Bluetooth
What should I do if I’m not getting reminder emails from myCPE.
In case you’re not receiving emails from myCPE, please check your Spam/Junk folder. If you’ve registered with your professional id, your email server could be blocking the emails. In that case, you must connect with your IT team and whitelist our domain www.my-cpe.com
How can I reset my password?
If you’ve forgotten your password, please go to the login page and click on the ‘Forgot Password.’ Then enter your registered email id to receive the password reset email. Click on the link given in the email to enter your new password.
Kindly note that the password reset email link is only valid for 60 minutes from the receipt of the email. In case the time has elapsed, you will need to request a new password recovery link from the ‘Forgot Password’ link.CLICK HERE to reset your password.
How do I contact myCPE support?
Primarily, there are two ways you could contact our support team. The first one is through live chat support. You could drop a message on the chat-box on our site and the customer support executive will get in touch with you. Please note that the chat timings are 9:00 AM to 4:30 PM EST.
The other way to contact our support team is through email. You could send an email to support@my-cpe.com for your queries and issues.
How do I become a speaker on myCPE?
It’s one of our fundamental objectives to bridge the gap between the speakers and professionals. Although there are certain guidelines for becoming a speaker on myCPE, we welcome new speakers with open arms. Please drop us an email at allen@my-cpe.com if you’re interested in becoming a speaker on myCPE.
How can I check the reviews of the courses?
Ratings and reviews of all the webinars are available on the respective webinars details pages. After landing on the page, you need to scroll down and under the testimonials section you will find the rating and reviews for the webinar. CLICK HERE to check the reviews for one of our webinars.
How does the course ratings and reviews system work?
After completing a course, we ask you to provide feedback by giving the course a rating (1 to 5 stars) and writing a brief review. This feedback is critical to the ongoing quality of the courses we provide. Only reviewed and rated courses with 3 or more stars are allowed to remain on our platform. By providing ratings and reviews, you are helping your peers select (or not) relevant and worthwhile courses. So, your input is very important to the value of the entire platform to all users. However we would request you not to put frivolous comments or ratings
Are these ratings real? How come you have so many?
Yes, they are real. We have many users that care about the quality of our courses. We encourage users to rate a course after taking the final exam. If they like or dislike a course, they will usually let us know in the ratings. We review ratings with our course instructors to ensure we have the highest quality courses.
What if I have rated the courses negatively? What's the action from your side ?
We at myCPE platform want to provide you with the latest content, at most affordable prices and in the most convenient manner. However it may happen that courses that have been offered may be weak because of the content delivery or content prepared by the instructor or because of technical glitches etc. That’s where we always depend on you for your feedback and we shall make sure that we will take prompt action on your review / feedback. And if the average rating of the content drops below 3 we shall remove the content and we shall blacklist the instructor. So we would insist you provide your feedback and written reviews.
What type of study materials do you provide?
Each course is created by a qualified and experienced instructor(s).
In Self Study - Most of our courses are video based courses, but we do have some courses which are text based. The main part of each course is a set of videos that you can watch on-demand. Courses may also include quizzes, articles and supporting resources like PDF, Excel and other documents.
In Live Courses - Presenters will conduct the session in realtime and may provide you articles, notes, handouts at their discretion.
How can I prove my study hours?
After completion of each course or package you will be able to download a certificate with the course title and number of hours. Certificates, as well as your study records, are stored for life and you can access them anytime.
When does the course start and end?
For Live - It shall start on the scheduled date and time. Link to access the same is available in your user account also you should have received email for the same.
For Self Study - The course starts as soon as you sign up - you will have full access to all course content and materials immediately once you register for it.
How can I contact an instructor?
Yes you can contact the instructor if you have taken their course. Typically the instructor will always give their contact details in the handouts at the end or shall announce in the course or video itself. However in case if you don’t have it feel free to write to us on support@my-cpe.com
How accurate is the information contained in the videos?
We rely on Instructor’s and Content Creators for providing us with Updated and Latest content. However we constantly seek feedback from you on the same. We definitely do our due diligence before onboarding a speaker on the platform. Still In case if you come across any content being out of date or has some error, feel free to draw our attention to the same. Please write back to us on support@my-cpe.com
In Live webinar - All the information is current and updated unless the presenter makes an error in presentation.
In Self study - We have published the month in which the webinar is published under additional details Tab.
How often are new courses posted?
We strive to provide a broad range of content to professionals and are continually sourcing and publishing new content as it becomes available.
Are the courses compatible on multiple devices?
For your convenience, you can easily watch our videos on your phone and tablet as well as on your desktop or laptop computer. Anywhere you have an Internet connection can be a place to complete your professional development.
How do you ensure the high quality of course content?
All courses are designed specifically for professionals for their continuing education and adhere to our quality standards. Each course is assessed during its development by at least one experienced subject matter experts. Further, we constantly review end user ratings. Any course that does not sustain a rating of 3-stars or higher after a 'trial' period is removed from the platform.
