Frequently Asked Questions

Our MYCPE ONE Team plan is designed to streamline your team's learning process. With easy onboarding and course assignments, we ensure a seamless educational journey for each team member. Our platform is approved for over 100 qualifications, covering essential areas like accounting, tax, finance, and HR. Plus, we offer tools like our mobile app and Certificate Vault for advanced learning management.

Absolutely! We offer assistance to help you get your in-house trainings and meetings CPE approved, ensuring your team's time and effort are accredited.

Yes, we offer a 7-day free trial. This is a great opportunity to explore our platform and see how it can benefit your team.

Signing up is easy! Start by creating a Manager Account using our sign-up link. After setting up your account and choosing your plan, you can invite your team members to join the enterprise subscription. As a manager, you’ll be able to add/remove users and track their progress conveniently.

Each course's qualification approval can be found on its detail page. You can also use our "Qualified For" section to check the qualifications and subject areas that each course caters to.

Certainly! Our customer support team is here to assist you with any queries. You can reach us via chat, email, phone, or Zoom calls on weekdays from 9 AM to 5 PM EST. Feel free to contact us at 646-688-2884 or send an email to inquiry@my-cpe.com.

Each course provides practice tests, multiple-choice questions (MCQs), mock exams, and study guides.

Yes, both exam prep courses come with practice tests and mock exams to help you prepare for the real exam

You can ask questions and receive guidance during the monthly live mentoring sessions. 

Yes, MYCPE ONE ensures that your Exam Prep Courses are always up-to-date at no additional cost.

You will have access to the course for 36 months from the date of subscription.

"We manage time zone differences by ensuring sufficient overlap in working hours for teams, which is crucial for maintaining smooth communication and workflow. We ensure that our staff is aware of different time zones and maintains the necessary crossover time. Non-client roles require 3-4 hours of overlap; client-facing roles need 6-7 

hours in U.S. time to ensure smooth internal processes."

Well, working remotely, whether from ‘Boston or Bangalore,’ ‘Miami or Mumbai,’ or ‘New York or New Delhi,’ is all the same, as long as your staff has the right skill set and attitude and speaks the same language. Offshore staffing is not just about hiring staff @ $11/hour, but as I said, it’s one such solution that may start as a stop-gap arrangement and is also a potential long-term solution. It can help build capacity, gain a competitive advantage, and reduce your workload.

"Our hiring models, pricing, and service offerings are completely transparent. You will have all the relevant information upfront, ensuring our processes are both trusted and clear. 

Hire offshore accountants from MYCPE ONE at budget-friendly prices. If you hire a full-time offshore staff member, the hourly rate starts at $11. Senior profiles can also be hired at MYCPE ONE with a transparent fee structure."

There are pros and cons to everything. But with high Data Security, vetted professionals, and so on, MYCPE ONE promises to offer you the best outsourced accounting services. Want detailed information about this? Schedule a call.

"Yes, if you specifically want somebody with knowledge of a particular software or platform, we could filter and find one for you. Generally, every person we hire is evaluated in 3 ways regarding their expertise and knowledge:  

Technical knowledge: Analyzing what work he is going to do, whether accounting, tax, financial reporting, payroll, data entry, or billing entries, etc., and also what his technical experience has been on his past assignments in previous employment.  

Software knowledge: Unless there is a specific request from a client about the experience in particular software, we do not put that filter in providing you with the final resumes. Software knowledge can be acquired if you have relevant technical knowledge.  

For Example, if you know how to operate a computer, you can easily grasp and learn the functionality of another system, whether it is a Windows or Apple computer.  

In the past, he might have worked on different software, and you probably use different software. Now, he could just migrate onto another platform with little training.  

Knowledge of the firm's protocols and processes: When a remote staff member starts working for you, they only start to get familiar with the company’s work culture and procedures, as these things can be learned only on the job. This is a common phrase with any kind of staff.  

So, keeping in mind the above points, when we put this filter in place, the number of people going to your universe will be reduced.  "

Yes, we usually hire only candidates who have relevant experience in US GAAP, IRS, and other regulations. All the staff at MYCPE ONE are trained in US accounting, tax code, and return preparation in the US context. Local experience in Indian accounting, tax, or financial industry is not counted. However, we let the clients interview and test each candidate and ensure that the best person is working for them.

Yes, it is important to have well-trained staff in order to provide the best quality service to our clients. We have a state-of-the-art (in-house) training facility with dedicated trainers. We offer 35 different training modules, which include English communication, soft skills, American culture, software, and technology used in the American accounting industry, among others. We continuously upgrade these training modules to match the latest industry trends.

"When you hire an offshore accountant, you must identify the requirements on your end. However, just like any local employee, a remote staff can perform most of the tasks related to:  

Bookkeeping  

Monthly accounting  

Tax Preparation  

Financial Statements (review, audits, compilation tasks)  

Billing – Bill Payments, Billing Collection, Follow ups, and other administrative tasks  

Other Office Admin tasks  

In a nutshell, a remote staff performs most of the tasks in a public accounting firm. Here's the E-Book. Have a look. "

MYCPE ONE’s offshore staff are available for about a third of the conventional salary paid to local staff. Besides, it does not require infrastructure development at your office due to remote working. There are no cost recruitment or training costs involved. There is no liability for compliance, Medicare, or other benefits. Also, it is not required to pay bonuses or overtime charges. Hence, overall, counting various direct or indirect benefits due to remote staffing, 75% saving on labor costs is just a conservative number.

Offshore staff are employees who work for your firm under your management but from a location that is physically out of your office. This could be from anywhere: an employee’s home, a coffee shop in a neighborhood, a different city, or even from an overseas location. MYCPE ONE’s remote staff work from our remote offshore offices in India.

"We can divide it into Short term and Long term benefits. Sometimes, firms sign up because of their tax season overflow; that's a short-term benefit. However, offshore staffing is a way forward for you in the long term. It should be the core strategy of your firm, not just a one-time adventure. Like any local staff, a remote staff from MYCPE ONE also works under your management and fully reports to you. As they work from remote offshore offices of MYCPE ONE, this   

1. Saves your cost and efforts  

2. HR hassles and several other compliance issues  

3. The firms that are working with us have a 25% partner-in-time reduction and an 18% onshore staff workload reduction  

4. You can focus more on advisory services  

View details here!  "

Yes. But first, you need to identify the requirements, which also includes realizing whether you have enough workload to keep the team occupied. We usually recommend taking a baby step and hiring 1 or 2 staff, and if the requirement grows, you are free to scale up the team size whenever you want.

Our Account Manager and Resourcing specialist will get in touch with you and help you navigate the hiring of new staff members. They will send you a resume and move forward from there.

We have a good sourcing specialist team, and we only hire candidates with a minimum bachelor’s degree and at least 1 year of experience in accounting and Tax (US/UK/CA). We don't hire complete freshers. We also check their records for references.

Replacement is more than easy. 1 out of 10 candidates requires replacement as per our internal survey. So replacement is not something abnormal; you can make a hiring mistake, or it can be a situation change from the firm or the employee. The good thing about replacement with MYCPE ONE is that every employee has a 3-month notice period. So in these 3 months, they have enough transition time for the new staff. Secondly, you don't have to train them from scratch as you did with your onshore staff. You will not be charged for the additional 3 months. We internally ask the outgoing staff to transfer duties and processes. However, our standards are high; our 1st Year attrition rate is 6%, 2nd Year attrition rate is 7%, and around 85% of our clients have staff who stay beyond 2 years. Our average retention is 5 Years.

As you know, offshore hiring is a long-term process, and adapting to a new system takes time. To ensure a smooth experience, we offer a two-week free-look-in period, allowing you to assess the hired staff before making a long-term commitment. If you ever feel the need for a change, we provide a staff replacement option to match your specific requirements and ensure seamless operations. Additionally, we have a simple two-month notice period in case you decide not to continue. This allows you to close the contract without hassle while ensuring a smooth transition.

There are no long-term commitments. There is only a 2-month notice period, which we must pay the employee. There are no hidden/extra charges.

Absolutely. For the past 10 years, MYCPE ONE has staffed 1,000+ accounting and tax professionals for CPAs and tax firms here in America, with knowledge of QBO/QBD, Xero, Drake, Lacerte, Ultratax, Pro series, CCH Axcess, Bill.com, Jetpack, Gusto, or any other software.

Yes. Soon after the agreement sign-up, we provide the client with resumes of candidates who match his criteria. We arrange for video interviews at the client’s preferred time (and online tests if required). This process is transparent and conducted to let our client choose the best person according to his requirements.

As per the contract, if the remote staff has availed any leaves, the client will not be charged for the same, unless has specifically granted paid leaves or vacation Also we discourage taking leaves during tax season unless unavoidable.

Yes, we will provide you with somebody with full overlap; however, that would cost extra because these people will work at midnight, and we have to provide them with night allowances. It would cost you $1 or $1.5 extra.

Whether local or offshore, staffing will always have little challenges, such as on-leave work accomplishments, staff management, training, staff learning and role, productivity, etc. Since the last 3 years, we have seen a significant increase in client satisfaction as we introduce the role of “Account Manager.” However, offshore staff would work directly with you and under your control and management. However, an Account Manager is like your HR offshore for your offshore staff or team. The account manager will endeavor to provide you with unbiased advice in the best interest of the firm and make building and managing the offshore team a successful and happy experience.

The chance of such a thing is very unlikely because a person is selected only after personally interviewing and checking the client's eligibility. However, in a rare scenario, if you wish not to continue working with staff already working for you, we will replace him/her. This process may take a maximum of 30 days.

"Our hourly rates start at $11/hour, depending upon a few factors  

The requirement of skillset and experience level.  

Hiring model.  "

Signing up can be done online, or you may print and send statements with the corresponding timesheets. To pay online, provide us with bank details so we can make an ACH transfer to your account. We usually send weekly bills and debit accordingly. We will inform you beforehand about the charges.

We have a system of the weekly billing cycle.

We have a very flexible hiring model that works for public accounting firms of all sizes. According to clients' requirements that specify how long and how many hours per week they need staff, there are many options to choose from, such as permanent, temporary, seasonal, full-time, part-time, etc. Click here to see the details (leads to the flexible hiring options page).

Yes, MYCPE ONE provides a temporary hiring option. In fact, MYCPE ONE’s hiring models are flexible to suit all the needs of accounting firms of all sizes. Click here to read more (hiring options table).

No, there is no minimum commitment period for a particular staff member. Although there is a minimum contract of 3 months (with MYCPE ONE) in case of temporary and 6 months for a permanent hiring option, in the very unlikely event of a client not willing to continue working with selected staff, we replace them at a notice period of a maximum of 30 days. This does not involve any fees.

The normal shift/work time for full-time staff is 3 AM to 1 PM, irrespective of the time zone (including 30 minutes of meal break and 15 minutes of coffee break). This allows for 3-4 hours of overlap between your office timings and the staff working for you. Please note that since they start work at 3 AM, you may assign work in the evening, and meanwhile, you come to the office in the morning, most of the work is done. However, these times can be flexible and matched according to your office hours, but that might cost you extra, as staff needs to be paid midnight allowances and other facilities.

It takes 7 and 30 days to get staff on board and start working for you. This time variance depends on the availability and skillset required in a candidate, as specified by a client.

No, we proceed with the interviews after signup. Here, you interview and test the candidate to check for his/her experience and qualifications before hiring. This can take at most 30 days. After this time, in an unlikely case, if you do not find any suitable candidates, you can inform us and ask to cancel the agreement.

Yes. Soon after the agreement is signed, we provide the client with resumes of candidates who match the criteria. At the client’s preferred time, we arrange for video interviews (and online tests if required). This whole process is transparent and conducted to let our client choose the best person according to their requirements.

"Our internal HR and hiring process is rigorous, so we qualify as best as our clients expect.  

We carefully screen the applicants' resumes and conduct background/reference checks on the shortlisted candidates.  

This is followed by Technical and HR rounds of interviews.  

Other aptitude tests are also available, including typing speed and accuracy, English speaking and writing skills, and technical tests in relevant fields.  

This is how we create our own candidate pool before sharing resumes with potential clients. In addition, we have a signed agreement with each candidate that assures a long-term association with us and a pledge to keep office data confidential.  "

The attrition rate at MYCPE ONE has been below 10%. Our HR policies are robust, ensuring the least gaps. Whenever a new employee joins, they sign a contract for at least 3 years of association. In special circumstances, sometimes we are allowed to leave earlier than that. Also, MYCPE ONE is one of the preferred local employers because of our multiple facilities, including cab, medical insurance, meals at the office, regular recreation, and several other benefits to prolong the employer-employee association.

Yes, we offer a trial period to assess the offshore staff's performance, ensuring they meet your needs before you make a long-term commitment.

MYCPE ONE’s accounting staffing solutions offer comprehensive support including training sessions, regular check-ins, and dedicated account managers to ensure seamless integration of offshore staff into your operations.

An account manager will be your go-to person. He will help and guide clients in any situation. We advise that any non-routine, non-regular, or policy matter shall only be dealt with by the account manager and shall never be communicated directly to remote staff. The account manager will help you with troubleshooting, pricing revisions, staff training, shift timings, leaves, and bonuses.

"When you hire an offshore employee for an accounting firm, your offshore staff reports directly to you. However, you want. We understand that you can’t afford to lose control. In outsourcing, you have to follow the vendor’s policies, but in offshore staffing, you have 100% control as the staff follows your firm’s policies, protocols, and workflow. 

If you or any of your colleagues wish to learn more, let’s have a quick chat and discuss future possibilities.  "

"Let me put it this way -   

You cannot simply outsource your Core Business function.  

Outsourcing entails creating a hiring vendor for an on-demand team that works on an ad-hoc basis.   

As far as offshore staffing is concerned, you are hiring dedicated staff who work and directly report to you like local staff. If everything is set up nicely, you can expand, and your offshore remote team can greatly support your local A-team.   

Better still, they might also perform some core business functions if you don’t have enough capable people on site.  

Watch the Video of one of our clients, Adam Hale, CPA, the founding partner of a 100% virtual accounting firm, and how they have transformed by successfully building a team of offshore staff - Watch Video  "

I can be biased, but I recommend you read this article about Breakaway Bookkeeping and Advising. An accounting firm in Tualatin, Oregon, integrated offshore staffing into its practice, and it was so ahead of its time that today, what it did sounds so relevant and essential.

Our clientele includes everyone from baby boomers to GenXers, including 725+ small, mid-size, and regional accounting firms. Some were ahead of the curve, while some joined us recently. On average, every accounting firm that has hired offshore staff and worked with us for over a year has seen a 20% to 35% rise in profitability.

"Here is an E-Book on 100+ best practices for offshore staffing  

Accounting and Bookkeeping: Whether you need daily, monthly, quarterly, real-time, or after-the-fact accounting and bookkeeping, offshore staff can help.  

Reporting/CFO Support: All financial reporting/support tasks for management & CFO  

Annual Write-ups: Tax-based Annual write-ups - collecting all the bank statements/credit card statements/Invoices, etc.  

Sales/Use tax: Preparation, Posting, and reconciling of Sales Reports with QB or Account Systems. Preparation and review of Sales/ Use Tax Computation.  

Payroll: Whether it's weekly/biweekly/monthly or real-time/after-the-fact payroll, offshore staff can help with everything, including compliances.  

Tax Preparation/Planning/Projection: Arranging and sending client organizers. Following up with clients on tax documentation via email and phone.  

Tax Resolutions: IRS notice document management. IRS notice checklist of documents to be taken from clients and follow-up email for getting correct documents.  

New Client On-boarding: Sending the engagement proposal. Getting Engagement signed - following up. Incorporating Entity if required and getting the required documentation prepared and aligned.  

Corporate Compliances: Yearly MinutesShareholder. Yearly Minutes of Director. Waiver of Notice of Meetings. Yearly state filings/form submission  

Administrative Task: Internal Firm Accounting/Budgeting. Data Entry task for contact management/additions. Prospect Meeting research. Updating Client Database with new client information.  

Audit/Review/Compilation/Agreed-upon Procedures: In Nutshell, a staff member can do all desktop-based work (70%). No fieldwork.  "

We have 100% confidence in our recruitment process. It rarely happens. Even if you don’t like anyone after taking interviews and tests. There is no cost to it. You will be billed only when your hired staff starts working for you.

The task that can be offshored is the E-Book Link. Typically, when you first start with offshore staffing, you will integrate. We can do the exercise where you require your firm to list what tasks they can delegate.

"However, we do not recommend outsourcing for accounting and related tasks. Outsourcing can be used for non-core business operations that are not repetitive. If the same is done for the core operations, it may lead to poor quality work delivery and, consequently, can lose credibility in the business group. 

On the other hand, when your staff is working on your tasks, you can supervise him/her, leaving a lesser chance of fatal errors. It is impossible when you outsource as you are assigned an account manager who might not know who is working on the task. Your staff also learns on the job and, with experience, only gets better, which is ultimately great for your firm in the long run. "

No, we are not an outsourcing company. Instead, we are a comprehensive ecosystem designed to empower CPAs and accounting firms with a comprehensive suite of services—all in one place. As a strategic platform, MYCPE ONE offers services that include outsourcing, continuing education, exam prep, website development, digital marketing, M&A advisory, and industry insights to support firms in delivering exceptional value to their clients.

People usually misunderstand offshore staffing and outsourcing, as they are two different things. Outsourcing is good for carrying out non-core or one-time services, while it could give inconsistent results in core business operations. On the other hand, having an offshore staff saves from this risk as the work is always carried out under your supervision, which is a rarity in outsourced services.

Yes, you can. It is an optimum choice as it will significantly benefit your business in terms of pricing, scalability, and focus on core aspects.

Finance and Accounting outsourcing is a valuable option for firms looking for growth and scalability. It gives you access to a team with specialized expertise that offloads your routine tasks so that you can focus completely on the firm's growth.

Offshore accounting services are various accounting services of a firm that can be offshored to a partner. These include Bookkeeping, Audit, Tax Accountant, Accountants, and more.

We typically don't allow work from home. All our staff work from secure offices, which we have in 40+ offices across 20+ cities in India and the Philippines. 

However, the Big Four firms and large accounting firms have embraced permanent work-from-home arrangements, which has pushed MYCPE ONE to provide their employees with work-from-home opportunities. These firms are allowing not only permanent WFH but also working on Indian timings (9.00 am IST to 6.30 pm IST). We still prefer to have at least 3 to 4 hours of crossover time. However, as a result, experienced staff members now have expectations for this flexibility as well. This shift in employee preferences has prompted us to reconsider and reshape our policies to accommodate requests on an individual case-by-case basis. However, we are aware of the concerns that our clients have regarding data security and confidentiality.

In that case, we give work from home with the client's approval. We also take extra precautions regarding privacy and data security. Below is the list of security parameters we take for each staff member if they have to work from home:- 

1. All our systems used as work from home are Quick Heal Secured. (They are not allowed to use personal laptops/computers)   
2. No access to USB Drives or any other external drives. (disabled USB Ports)  
3. There is no printer access given in their system.  
4. Restriction on browsing & opening of certain websites or any inappropriate content.  
5. Anti-malware/Spyware/Virus protection has already been installed.  
6. All the PCs are centrally controlled by our Domain Administrator/IT Department.  
7. Log in to these computers only through Sonic Firewall! (It’s a secure VPN)  
8. Each of your offshore staff is covered under a comprehensive confidentiality agreement, and they have a fiduciary responsibility to this, especially when our client needs us the most.  
9. In our 10+ years of work history, not a single Information security breach has happened. That is because of our stronger work ethics and values in our relationships with our clients.

Most clients want great service and a wonderful experience for a fair price. However, there is no harm in trying and experimenting with a few clients. We are successfully working with 1000+ CPA and accounting firms, and that’s more than a testimony. And more than clients, it’s what you think is important. 

India is a hub for the global economy, a hotbed of talent, second home to Big 4, second home to Fortune 500 companies, tech giants, and the accounting Industry. India is a hub for building global delivery centers. Not just the big 4, but 200+ companies have offshore offices in India. This has led to the building of an ecosystem in India. That's where we hire people and get the training done for them. Even if you hire locally, it could be a bad hire. Here, you get a chance to test his capabilities and competencies, and you also get a chance for a replacement. However, we can provide you with a very capable staff. 

As per our survey, 6 out of 10 failures are caused by a lack of integration. We have seen many firms start with offshore staffing but either give up on it or lose a good onshore employee on their journey toward building an offshore team. 

Both situations are unfortunate, and we have encountered them often and largely because the onshore team starts feeling insecure as soon as firms start hiring offshore staff. We need to manage this with the 4 C’s for a successful onshore and offshore team working towards a common goal, which is “Firm’s Betterment & Well Being.” 

• Change
• Culture
• Collaboration
• Communication

Communication is the key to keeping the other three together. We need to keep both teams on the same page.

Yes, staff directly work under your control and management. They will be working on your processes. It is “your staff working from MYCPE ONE’s Office. Besides being away, you hold full control. 

Every offshore staff member who works for you has prior work experience in US accounting and tax and a minimum bachelor’s degree in accounting.  

As we have worked with 1,000+ accounting firms, here is a link to many of those success story videos. Feel free to reach out to any of them.  

Typically it does not happen, however, we want to be flexible because when we hire someone we take the commitment that you need to work on this shift timing, when they say okay, then only he gets signed up. Staff can accomplish your shift timing on occasion situations or deadlines as any staff would do. However, changing permanently would not be the right thing.  

There are multiple ways, and our account manager will be the right person to help you and give you guidance. However, you treat them as your own staff, make them feel comfortable about this relationship, and provide them with the right confidence.  

Staff complete timesheets daily to indicate the completion of their tasks and the time taken to attempt them. MYCPE ONE has its online timesheet as a standard, which employees generally fill in and send to their respective employers. However, if a firm has its own timesheet format and wants its employees to make entries into it, we approve it. By reviewing these timesheets, you can transparently monitor the performance and output of your staff. 

Yes, English is a very widely spoken language in India. In fact, it is the second most widely used language of a large number of Indian professionals. The English language never plays a barrier in communication as we only hire employees who are fluent in English. However, the accent of Indians is quite neutral, yet a lot different than that of Americans. So, it is advisable to speak at a little slower rate and give staff a chance to get used to how you communicate with them for lucid understanding. 

Our remote staff works from our secure remote offshore offices. We have 40+ offices across 20+ cities in India and the Philippines. We follow a strict no-work-from-home policy for the safekeeping of client data and information. 

No, there is no extra fee for setup. At the time of signup and requirement statement, you can tell us the list of software (including versions) you use at work. We would have it installed at our workstations accordingly. At your end, you might need to set a remote sharing ID and password, which your remote employee will use to log in and log out of your system in order to work. If you need any help with setup, our IT team will help you promptly. 

Every employee is provided with a Twin-Screen computer with the latest operating system, software, and high-speed internet connection for general tasks. The workstations also include a web camera and a microphone for video conferencing. Apart from that, every employee has a separate US contact number where you can speak using your telephone/mobile phone. We also provide them with email addresses. If you need any other means of communication, you may specify that to us, and we can try to arrange it. However, the internet on every computer is under limited usage and does not allow personal email access, social networking, and other websites, so sensitive data shared with employees is always safe and secure inside our premises. 

There are a number of convenient methods to communicate with your remote staff.  

• Telephone: Every employee has a dedicated USA telephone number to let you connect with them.  
• Email: You can send emails for instructions and ask for daily reporting via email.  
• Video conference: Every employee’s workstation comprises a webcam, microphone, and necessary software for speaking over video; you can choose any application, such as Teams, Zoom Calls, etc., for live video calls as well as chat over instant text messaging software.

Yes, you can provide your remote staff an email ID on your firm’s domain. Generally, each staff is assigned his/her own email through MYCPE ONE’s own domain, yet there are a lot of clients who wish to have their staff use email IDs personalized according to their firm’s needs. We allow it after risk assessment. 

There are three methods that remote staff can use to access documents/information/data at the client’s end:  

• Remote access: Set up a workstation with necessary software and documents; allow remote access with username and password where staff can log in, work, and log out after he is done completing assigned work.  
• Cloud/server access: Have the documents uploaded on the cloud or server where staff can access, work, and save the work done after completion.  
• File Transfer: Send the documents to the remote staff through email or online transfer applications. The client will work upon that and send the file back for your review.  

You can use any of the three methods to let your staff access a particular file (document/information/data) and give you back the completed work. 

We are an ISO 27001:2022 certified organization for data security and confidentiality. ISO 27001 is the Information Security Management Standard. We are also GDPR compliant and approved by the IRS for continuing education. We hold SOC 2 Type I-II Certifications. 

At our office, we have biometric security protocols, 24x7 monitoring, and a secure workspace. You are more than welcome to visit our offices in India, or, easier way, you can take a video tour.

Yes, our offshore professionals are trained in a wide range of accounting software. We also offer training to meet the specific software needs of your firm. 

MYCPE ONE adheres to strict confidentiality protocols, including non-disclosure agreements with staff and robust data protection measures, to safeguard all client information. 

It depends! However, there is always a theoretical risk of data breaches regardless of the staffing model. Risk should be assessed relatively, not absolutely. When handled professionally, offshore staffing can actually offer more robust data security compared to local staffing due to structured protocols, legal safeguards, and track records.

Let’s break this down with a direct comparison:

[TABLE AS GIVEN THERE]

Well, let me tell you, we are a US company, and we provide you our contract of protecting your data, privacy & confidentiality in writing. So, in case that happens, you have stronger recourse against us (although this has never happened in the history of over 10 years of our business).

It can’t happen because mobile phones aren’t allowed in the work area; they have to be kept in a locker before entering the workplace. Also, all entries and exits are key cards enabled, and the entire facility is under CCTV camera surveillance that is monitored 24x7. 

The IT setup is very simple, safe, and secure. Your data isn’t going to move at all. We’ll set up remote login and your offshore staff will log in to your workstation to do the work and log off when done. No back and forth data transfer are involved, so technically your data never leaves your office. 

I know direct control and reporting are of utmost importance, and that’s why MYCPE ONE provides you with staff who work dedicatedly with you. Let’s say you hire staff part-time for 20 hours/week. Your staff will work only for you during the designated hours will report directly to you, and follow your firm’s policies and protocols. He is your employee by all means. He just works from our secured facilities in India. 

We provide feature phones, and in case of two-step authentication required, we provide smartphones but only on approval of the client. However, in any case, personal phones are not allowed. 

To begin with, the whole office is paperless. We do not allow pen-paper-any stationery, digital computer printers, personal mobile phones, or portable storage devices into the work area. The USB ports are disabled for data transfers. No staff has access to personal emails, social media, or any such means that can facilitate transferring sensitive data. The emails, folder systems, and internal servers at the office are continuously monitored by the in-house IT department for inconsistency. There are no printers connected to our internal network. Hence, we eliminate the chances of taking data out of the office by any means, either electronic or printed. It is like your own office where the data never leaves the premises. 

Before we hire someone, we carry out background checks and go through the references of previous employers about the person’s conduct at the past organization, if any. While joining the organization, every employee has to sign an undertaking that states that he/she will respect the privacy of the client data being handled. Additionally, he is legally bound to do so, and there could be legal actions against an employee if inconsistencies are discovered from his/her end. So far, none of our employees have disappointed us in this regard. 

Yes, our entire premises are covered under security cameras both from exterior and interiors. In fact, every cabin inside the office has 2 cameras fixed for better visibility of the happenings and monitoring against any untoward incidents. These cameras are operational on a 24X7 basis. 

Of course! We would be more than glad to be your hosts and welcome you with our hospitality. We believe it is always better to see and believe. By visiting us, you not just see the whole infrastructure and security setup, but also get to know how things actually work at our office. Few of our clients have visited us in the past, and have had happy memories. You can view our online reviews for references. 

ISO 27001 is an internationally recognized Information Security Standard published by the International Organization for Standardization. This certification is awarded to the exclusive organizations that comply with the information security guidelines of ISO and strictly abide by them at all times. MYCPE ONE is one such organization that has this certification. 

At the time of signing the contract, we provide our commitment to safekeeping client data in a written undertaking. We take every measure to honor it. In case we fail (we haven’t done so yet) at some level or a violation still occurs, a client is entitled to proceed legally. However, there has never been such an incident where a client found a breach in data security, which in itself speaks volumes about the level of commitment we show towards the protection of confidentiality that we are trusted with. 

At the time of signing the contract, we provide our commitment to safekeeping client data in a written undertaking. We take every measure to honor it. In case we fail (we haven’t done so yet) at some level or a violation still occurs, a client is entitled to proceed legally. However, there has never been such an incident where a client found a breach in data security, which in itself speaks volumes about the level of commitment we show towards the protection of confidentiality that we are trusted with.