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Frequently Asked Questions

  • What Approvals does myCPE have for providing Online Continuing Education or CPE/CE Credits?
    • Regulating Body / State Board

      Approval Number

      National Association of State Boards of Accountancy (NASBA)

      143597

      Internal Revenue Service (IRS)

      GEHNZ

      Internal Revenue Service (IRS) - AFTR

      GEHNZ-A-00254-20-S

      Certified Financial Planner Board (CFP)

      8061

      American Payroll Association

      372961

      California Tax Education Council (CTEC)

      6273

      Texas State Board of Public Accountancy (TSBPA)

      10556

      Society for Human Resource Management (SHRM)

      RP5359

      Human Resource Certification Institute (HRCI)

      714694

      Illinois Department of Financial & Professional Regulation (IDFPR)

      158002756

      New York State Board of Public Accountancy (NYSPA)

      2976

      Courses Eligible for CPE of Certified Valuation Analysts (CVA)

      Approved

      Institute of Finance and Management (IOFM)

      Approved

      Society of Trust and Estate Practitioners (STEP)

      Approved

  • Which Qualifications or Professionals can earn their Continuing Education Credits through myCPE ?
    • Qualifications Credits Requirements
      Certified Public Accountant (CPA) CPE CLICK HERE
      Annual Filing Season Program (AFSP) CE CLICK HERE
      Enrolled Agent (EA) CE CLICK HERE
      Certified Internal Auditor (CIA) CPE CLICK HERE
      Certified Management Accountant (CMA) CPE CLICK HERE
      California Registered Tax Professional(CRTP) CE CLICK HERE
      Certified Financial Planner (CFP) CE CLICK HERE
      Certified Valuation Analyst (CVA) CPE CLICK HERE
      Certified Information Technology Professional (CITP) CPD CLICK HERE
      Personal Financial Specialist (CPA/PFS) CPD CLICK HERE
      Certified Financial Forensics (CFF) CPD CLICK HERE
      Chartered Professional Accountant (CPA Canada) CPD CLICK HERE
      SHRM Professional PDC CLICK HERE
      HRCI Professionals RCH CLICK HERE
      Qualified Associate Financial Planner (QAFP) CE CLICK HERE
      Certified Financial Planner (CFP Canada) CE CLICK HERE
      Certified Fraud Examiner (CFE) CPE CLICK HERE
      Trust and Estate Practitioners (TEP) CPD CLICK HERE
      Certified Senior Advisor (CSA) CE CLICK HERE
      Certified Payroll Managers (CPM) RCH CLICK HERE
      Fundamental Payroll Certification (FPC) RCH CLICK HERE
      Certified Payroll Professional (CPP) RCH CLICK HERE
      Certified Internal Auditor (CIA) RCH CLICK HERE
      Accredited in Business Valuation (CPA/ABV) CPD CLICK HERE

      Separate Certificate would be provided for each of the qualifications once the webinar has been completed. You can keep this certificate(s) for claiming your continuing education credit. (In most cases, a single webinar would be eligible for credits of Multiple Titles and you will have to attend it only once to claim credits for your multiple designations.)

  • How would I Identify if the course on myCPE is eligible for my Continuing education requirements?
    • myCPE is approved by most of the regulatory bodies including NASBA, IRS, CFP, IMA, IRS, SHRM, HRCI, APA , Texas Board of Public Accountancy, Oregon Board of Public Accountancy, Illinois Board of Public Accountancy and others. 
    • To help our users in identifying whether a course is eligible for their continuing education requirements or not, we have kept the “WEBINAR QUALIFIES FOR” section on the webinar detail page. This section would help users to identify that if a webinar is eligible for their continuing education requirements or not.
  • I am a Certified Public Accountant (CPA). Does myCPE offer continuing education courses for CPAs?
    • Yes, myCPE is approved by NASBA and offers continuing education courses for Certified public accountants. CLICK HERE to view the courses for CPA. 
  • I am an Enrolled Agent. Does myCPE offer continuing education courses for Enrolled Agents?
    • Yes, myCPE is approved by the IRS and offers continuing education courses for Enrolled Agents. CLICK HERE to view the courses for EA’s. 
  • I am a Tax Professional from California. Does myCPE offer continuing education courses as per CTEC requirements?
    • Yes, myCPE is approved by the CTEC and offers continuing education courses for Tax professionals in California state. CLICK HERE to view our CTEC approved courses. 
  • I am a Certified Management Accountant. Does myCPE offer continuing education courses for CMAs?
    • Yes, myCPE offers continuing education courses for certified management accountants. CLICK HERE to view the courses for CMAs.
  • I am a Certified Finance Professional? Does myCPE offer continuing education courses for CFP?
    • Yes, myCPE is approved by the CFP board and offers continuing education courses for Certified Financial Planners. CLICK HERE to view the courses for CFP holders. 
  • I am a SHRM Professional. Does myCPE offer continuing education courses for SHRM Professionals?
    • Yes, myCPE is approved by the SHRM board and offers continuing education courses for SHRM professionals. CLICK HERE to view the courses for SHRM professionals. 
  • I am a Certified Payroll Professional. Does myCPE offer continuing education courses for CPP?
    • Yes, myCPE is approved by the American Payroll Association and offers continuing education courses for CPPs. CLICK HERE to view the courses for SHRM professionals. 
  • I am a Candian CPA. Does myCPE offer continuing professional development courses for CPAs in Canada? 
    • Yes, myCPE offers continuing education courses for Chartered Professional Accountants in Canada. CLICK HERE to view the courses for CPAs in Canada.
  • What is myCPE General Education Credit  ?
    • myCPE platform does provide a general educational credit certificate to all the attendees. This would act like a participation certificate and is not intended to complete your Continuing education requirements.
  • Disclaimer
    • MY-CPE LLC is approved by NASBA, IRS, CTEC, CFP, SHRM, HRCI, APA, State Boards and other regulating bodies as per their standards. myCPE also provides certificates at the end of each course which can be submitted to respective regulating bodies to satisfy “Verifiable Continuing Education Requirements” . However, we recommend that before attending a webinar you must check the eligibility with your respective State Board / Licensing body / Regulating body as they are the final authority on determining the eligibility of courses for Continuing Education Credits.
  • How many continuing education credits do I need to earn to complete my continuing education requirements ?
    • The number of Continuing Education credits depends upon the requirement set forth by your licensing regulatory body or state accounting board. CLICK HERE to view the continuing education requirements as per your qualifications.
  • How can I earn Continuing Education credits on myCPE ?
    • You can earn continuing education credits on myCPE by attending the live webinar or self-study webinars or taking Package courses or Certificate courses or attending virtual conferences as per your convenience. All our courses are designed in a way to keep you updated with and fulfill your continuing education requirements.
    • For Live Webinar & Virtual Conferences : For every Live webinar & Virtual Conferences that you attend, you need to remain logged into the webinar/conference till the end and answer the polling questions asked during the event. Once you have fulfilled these two criteria, you shall receive an evaluation form in the next 24 hours. You will receive an email with the link to complete the evaluation form and it will also be available in your myCPE account under the 'Live Webinars/My Conferences’ section, under the 'Pending Evaluation' tab. Once you complete the evaluation form, you will receive an email with your credit certificates and the same shall also be available in your myCPE account under the 'My Certificates' tab. The link in the certificate email is for downloading the certificates. If the webinar qualifies for multiple certificates, each certificate will be available for download.
    • For Self-Study Webinar/Package Courses/Certificate Courses : For every self study webinar/package course/certificate courses, you need to watch 100% of the video of all the sessions or read all the text as the case may be & answer all the review questions correctly. After that, the final step would be to score at least 70% in your final quiz. Once you have done that, you will receive an email with your credit certificates and the same shall also be available in your myCPE account under the 'My Certificates' tab. The link in the certificate email is for downloading the certificates. If the webinar qualifies for multiple certificates, each certificate will be available for download.
  • When are the continuing education credits reported to the IRS, HRCI, CTEC, CFP Boards and other regulatory bodies ?
    • myCPE reports the educational credits to the respective licensing/regulatory bodies on a monthly basis i.e. For September month credits would be reported in the month of October. However, the members shall keep in mind the following.
    • AFSP, EA professionals for IRS Reporting : myCPE reports member’s continuing education credits to the IRS on a monthly basis. It is the responsibility of the webinar participant to provide a valid First Name, Last Name, PTIN so that we can report the credits in a timely manner. Please provide correct PTIN and Name, City, State are as per IRS Records. The IRS does NOT issue partial credits. This means that the webinars of 90 minutes and 150 minutes would earn you only 1 CE and 2 CE, respectively. You will not earn 1.5 CE and 2.5 CE for the webinar.
    • HRCI Reporting : myCPE reports member’s continuing education credits to the HRCI on a monthly basis. It is the responsibility of the webinar participant to provide a valid First Name, Last Name, email address so that we can report the credits in a timely manner. Please provide us with the correct name and email address as submitted by you to HRCI.
    • CTEC Reporting : myCPE reports member’s continuing education credits to the CTEC on a monthly basis. It is the responsibility of the webinar participant to provide a valid First Name, Last Name, CTEC ID so that we can report the credits in a timely manner. Please provide correct CTEC ID and Name, City, State is as per your CTEC Records
    • CFP Reporting : myCPE reports member’s continuing education credits to the CFP board on a monthly basis. It is the responsibility of the webinar participant to provide a valid First Name, Last Name, CPF ID, last 4 digits of SSN so that we can report the credits in a timely manner, please provide these details as they match as per your CFP records. 
  • How can I verify the course ID in case of courses approved for CPE/CE by IRS, CTEC, CFP, SHRM, HRCi,APA,ERPA or Some State specific Ethics etc.?
    • Under the ‘Webinar Qualifies For’ tab on the right hand side of a webinar registration page, the details of all the designations who shall be awarded CPE/CE credits from that particular webinar, are mentioned along with the relevant Course ID or Approval ID, wherever applicable.
  • What should i do if the Webinar/Conference I have attended shows in the “DID NOT ATTEND” section in the user dashboard ?
    • There can be multiple reasons wherein the webinar/conference shows as “Did not Attend” section.
    • You have missed the Webinar/Conference- In this case you are not eligible to get your educational credits and certificate.
    • Polling questions have not been answered – In this case you are not eligible to get your educational credits and certificate.
    • You weren’t able to answer the polling questions because of technical glitches and informed our webinar team via email or live chat. Our webinar team will verify your responses and your evaluation form will be sent to you in 24 hours. In case you have not received your email, please check your junk email. You can also contact us on support@my-cpe.com can call us on 646-688-5128.
    • Polling Question submitted in chat – Our webinar team will verify your responses and your evaluation form will be sent to you in 24 hours. In case, you have not received your email, please check your junk email. You can also contact us on support@my-cpe.com or can call us on 646-688-5128
  • What should I do if I can’t log into myCPE account.
    • The credentials to log into your myCPE account is your EMAIL ADDRESS & PASSWORD used during account creation.
    • If you’ve forgotten your password, please go to the login page and click on the ‘Forgot Password.’ Then enter your registered email id to receive the password reset email. Click on the link given in the email to enter your new password.
    • Kindly note that the password reset email link is only valid for 60 minutes from the receipt of the email. In case the time has elapsed, you will need to request a new password recovery link from the ‘Forgot Password’ link. CLICK HERE to reset your password.
    • If the issue persists, please reach out to us via email support@my-cpe.com or contact our support team through live chat support. Our support line is 646-688-5128
    • Our support team is available Monday to Friday from 09:00 AM – 04:30 PM EST/EDT
  • How to register for webinars once I have created myCPE Account?
    • Sign up with myCPE is absolutely free. After you signed up you can attend the free courses after with free filter. However, if you wish to attend premium courses you need to purchase the myCPE Prime subscription or myCPE Exclusive subscription.
      Know more: https://my-cpe.com/unlimited-access
    • For more information, you can contact our support team via email (support@my-cpe.com) or connect us through live chat support if it still doesn't work. Our support line is 646-688-5128.
  • Can I attend a webinar using my phone? If yes, what is the process?
    • You can attend the courses in your mobile browser just like desktop. You will be required to download an additional application called ‘ZOOM,’ which is available on Google Play Store as well as the Apple App Store. You can also CLICK HERE to download the application. Once the application is successfully installed, simply go to your mobile browser and log in to your myCPE account like you would on a desktop. 
    • You can access the ‘Live Webinars’ and 'virtual conferences' sections and under the ‘Upcoming Webinars/ Conferences’ tab, go to the webinar you wish to attend and click ‘Join Webinar’. It will redirect you to the ‘ZOOM’ application and you will be able to join the webinar as well as submit polling question responses. Please make sure that you download the latest version for the zoom application or update to the latest version if you already have the Application. 
    • Also, You can log in using your phone. Go to my-cpe.com and log in the way you normally do on your computer. Go to the webinar you’ve registered for and click on the ‘Join Now’ button. Once clicked, it’ll prompt you to download the Zoom application through which you can attend the webinar. 
    • For best experience, we recommend you to download the Mobile App. Please note that Mobile App feature works only if you have myCPE Prime or myCPE Exclusive membership.
      myCPE mobile application is available on Apple App Store and Google Play Store. You can download it by clicking on the below link:
    • Click here to download iOS version
      Click here to download Android version 
  • How to view /access the webinar or courses that I have registered for?
    • When you register for any of our webinars, you receive an email confirmation with a link to join the webinar at the scheduled time or to watch the video with instructions. Also, the registered webinars are visible in your myCPE account under ‘My Webinars’ section and under the ‘Upcoming Webinars’ tab. CLICK HERE to login into the account.
    • myCPE recommends that you check your digital device is compatible with the ZOOM software prior to attending the live webinars on myCPE (www.my-cpe.com).
  • How can I update/edit my account information?
    • To update or edit your account information, first, log into your account and then go to the My Account > My Dashboard > Profile. Here, you’ll be able to update your account information except for your email address. To change your email address, you will need to email us at support@my-cpe.com.
  • How can I update my PTIN on myCPE platform ?
    • To update your PTIN, first, log into your account and then go to the My Account > My Dashboard > Profile. There, you’ll be able to update your PTIN. PTIN is an 8-digit number followed by P. For example, P12345678 could be a valid PTIN number.
  • How can I update my CTEC ID on myCPE platform?
    • To update your CTEC ID, first, log into your account and then go to the My Account > My Dashboard > Profile. There, you’ll be able to update your CTEC ID.
  • How can I update my CFP ID on myCPE platform?
    • To update your CFP ID, first, log into your account and then go to the My Account > My Dashboard > Profile. There, you’ll be able to update your CFP ID.
  • Can I register or make payment for Individual Course?
    • If you wish to attend any premium content, you need to purchase myCPE Unlimited Access (myCPE Prime or myCPE Exclusive) Subscription. With a subscription, you will get access to 10,000+ hours of the latest content approved for your qualification or multiple qualifications. Learn more: https://my-cpe.com/unlimited-access.  
  • Can I register or make payment for Individual Course?
    • If you wish to attend any premium content, you need to purchase myCPE Unlimited Access (myCPE Prime or myCPE Exclusive) Subscription. With a subscription, you will get access to 10,000+ hours of the latest content approved for your qualification or multiple qualifications. Know more: https://my-cpe.com/unlimited-access.
  • How can I cancel my registration for a webinar from my user account?
    • You can cancel your registration to any webinar from your myCPE account. Look under My Webinars >Upcoming Webinars. Simply click “Cancel Webinar” against the webinar that you wish not to attend. If you cancel your registration for the paid webinar, the amount shall be credited back in your myCPE wallet within 24-48 hours. 
  • How long does it take to receive an evaluation form?
    • The evaluation form will be sent to attendees in the next 24 hours after the webinar has ended. Kindly note that the evaluation form will only be available to attendees who remained logged in till the end of the webinar and answer all the polling questions.
  • I didn’t receive an evaluation form email. What should I do now ?
    • You shall receive an evaluation form within 24 hours after completing the webinar. You will receive an email with the link to complete the evaluation form and it will also be available in your myCPE account under 'Live Webinars' section under the 'Pending Evaluation' tab. Once you complete the evaluation form, you will receive an email with your credit certificates and the same shall also be available in your myCPE account under the 'My Certificates' tab. The link in the certificate email is for downloading the certificates.
    • If neither of the above cases works, please drop an email to support@my-cpe.com or contact our support team through live chat support.
  • I have a few questions regarding a webinar I recently attended. How can I connect with the speaker?
    • Typically speakers would have provided their email id at the end of the webinar. Feel free to reach out to them over email.You can always write to us on support@my-cpe.com and and we shall try to connect you with the speakers.
  • How can I check/download the Learning materials/Handouts available for the webinars ?
    • For webinars not registered: From the webinar details page under Handout Material Tab.
    • For webinars you are registered for: From Live Webinars ->Upcoming Webinar tab. There is a tab for Presentation Material under each registered webinar.
    • For webinars completed and certificates generated: From My Certificates section. There is a tab for Presentation Material under each registered webinar.
    • You could also download the handouts/presentation material during the webinar. myCPE’s moderator will provide it to you at the start of the webinar.
  • What is the validity of a self-study webinar?
    • The self-study webinar will remain valid till the last date of your myCPE Unlimited Access (myCPE Prime or myCPE Exclusive) Subscription. After the validity period of the myCPE Subscription, users will not be able to access the registered self-study webinar.
  • Should I take Self-Study or Live CPE Courses?
    • While both self-study and live courses are offered online, each one has unique features that may suit you better at certain times of the year. Each year, many accounting professionals like yourself make decisions about whether self-study vs. live courses is better for them. With self-study, the advantage is that you can take them anytime, anywhere. With live, the advantage is that they are interactive and engaging.
  • Can I register or make payment for Individual Course?
    • If you wish to attend any premium content, you need to purchase myCPE Unlimited Access (myCPE Prime or myCPE Exclusive) Subscription. With a subscription, you will get access to 10,000+ hours of the latest content approved for your qualification or multiple qualifications. Learn more: https://my-cpe.com/unlimited-access.
  • What is the validity of a self-study webinar?
    • The validity for a self study webinar myCPE (www.my-cpe.com) is 1 year from the date of purchase.
  • How do I p