This Refund Policy applies to users (“Subscribers” or “Users”) who have purchased Individual Subscription, Packages, and Individual courses, via the platform. The user agrees to the terms set forth herein, which form an integral part of the Company’s Terms of Use.
Refunds may be considered only in the following exceptional and verifiable cases:
All refund requests must be submitted in writing to support@my-cpe.com within thirty (30) calendar days from the date of the original transaction. Each request must include:
Upon receipt, Company shall evaluate the refund request. Where a refund is approved, Company shall initiate the refund to the original payment method after deducting a non-refundable transaction charge of USD 10.00 or its equivalent in the currency used by the user at the time of payment. Refunds shall not exceed the actual amount collected.
Refunds will not be issued under any of the following circumstances:
We are continually working to enhance our platform and regularly invest in the development of new features to better serve our users. At times, our web pages may reference certain features or services as “Coming Soon.” These references indicate planned enhancements; however, the development, availability, and release timeline of such features are not guaranteed and remain solely at the discretion of the Company.
Subscribers acknowledge that the availability or timing of such features is not guaranteed and shall not serve as a basis for refunds. Subscription purchases are made in consideration of the overall value of the core services provided, not the delivery of any specific future feature.
All subscription plans offered through the platform are subject to automatic renewal at the end of each individual subscription term, unless the user explicitly cancels the subscription in accordance with the Cancellation Policy outlined herein. By subscribing, users authorize the Company to charge the applicable renewal fee to the payment method provided during sign-up or subsequently updated in their account settings.
Upon the expiry of the subscription term, the Company will automatically process payment using the registered payment method to ensure uninterrupted access to the Services. In the event the initial payment attempt fails, the Company may make up to three (3) additional attempts within a reasonable timeframe to complete the renewal transaction.
If all payment attempts remain unsuccessful, or if the user does not actively renew the subscription, the account will be reclassified as Inactive, and access to features, content, and benefits under the subscription plan will be suspended. Users are encouraged to maintain up-to-date payment information and manage their subscriptions proactively to avoid any disruption of service or data loss.
Users may cancel their subscription at any time through either of the following methods:
1. Email Request:
Send a cancellation request to the Company’s support team at support@my-cpe.com. Please include your full name, registered email address, and subscription details to ensure prompt processing.
2. Dashboard:
You may cancel your subscription at any time prior to the renewal date by logging into your account and navigating to My Account > Billing > Cancel.
Cancellation requests submitted before the renewal date will stop the auto-renewal for the upcoming subscription term.
Please note that no refunds will be issued for any unused portion of the current subscription period.
To avoid being charged for the next billing cycle, cancellations must be completed before the renewal date. Subscriptions cancelled after the renewal date will not be eligible for a refund, and the associated charge will remain applicable for that billing cycle.
Upon successful cancellation:
This Refund Policy applies to all users whether an individual or a (“Firm,” “Company,” or “Team Subscriber”) subscribing to the CPE for Teams Subscription Plan, which provides firm-wide continuing education access on a recurring annual basis.
A refund shall be considered only under the following limited circumstances:
In either case, Team Subscribers must provide written notice along with evidence of the issue within thirty (30) calendar days of the charge date.
Where a refund is approved, Company reserves the right to deduct applicable transaction charges. Refunds will be processed and returned to the original mode of payment.
No refund shall be granted under the following conditions:
We are continually working to enhance our platform and regularly invest in the development of new features to better serve our users. At times, our web pages may reference certain features or services as “Coming Soon.” These references indicate planned enhancements; however, the development, availability, and release timeline of such features are not guaranteed and remain solely at the discretion of the Company.
Firm Admin and users acknowledge that the availability or timing of such features is not guaranteed and shall not serve as a basis for refunds. Subscription purchases are made in consideration of the overall value of the core services provided, not the delivery of any specific future feature.
All subscription plans offered through the platform are subject to automatic renewal at the end of each subscription term, unless the user explicitly cancels the subscription in accordance with the Cancellation Policy outlined herein. By subscribing, users authorize the Company to charge the applicable renewal fee to the payment method provided during sign-up or subsequently updated in their account settings.
Upon the expiry of the subscription term, the Company will automatically process payment using the registered payment method to ensure uninterrupted access to the Services. In the event the initial payment attempt fails, the Company may make up to three (3) additional attempts within a reasonable timeframe to complete the renewal transaction.
If all payment attempts remain unsuccessful, or if the user does not actively renew the subscription, the account will be reclassified as Inactive, and access to features, content, and benefits under the subscription plan will be suspended.
Users are encouraged to maintain up-to-date payment information and manage their subscriptions proactively to avoid any disruption of service or data loss.
Users may cancel their subscription at any time through:
Email Request:
Send a cancellation request to the Company’s support team at support@my-cpe.com. Please include your full name, registered email address, and subscription details to ensure prompt processing.
Dashboard:
You may cancel your subscription at any time prior to the renewal date by logging into your account and navigating to Dashboard > Billing > Cancel.
Cancellation requests submitted before the renewal date, will stop the auto-renewal for the upcoming subscription term.
Please note that no refunds will be issued for any unused portion of the current subscription period.
To avoid being charged for the next billing cycle, cancellations must be completed before the renewal date. Subscriptions cancelled after the renewal date will not be eligible for a refund, and the associated charge will remain applicable for that billing cycle.
Upon successful cancellation:
The Benchmarking Reports provided by the Company constitute digital analytical products derived from voluntarily submitted data by participating firms and are delivered via download or online access. As such, these reports are categorized as non-tangible, non-returnable intellectual property, and access is granted immediately upon completion of purchase or submission-based qualification.
Accordingly, all sales are final, and refunds will not be granted except in the limited instances expressly outlined below.
Refunds shall not be issued under any of the following circumstances:
A refund may only be issued under the following exceptional conditions, at the sole discretion of the Company:
All such claims must be substantiated with detailed documentation, including proof of payment, screenshots, error logs (if applicable), and a written explanation.
To initiate a refund request under the permitted exceptions above, the user must:
Submit a written request to support@my-cpe.com within seven (7) calendar days of the original transaction.
Include the following:
The Company will review the request and notify the user of its decision. Refunds, if approved, will be issued to the original method of payment.
The Company reserves the right to deny any refund request that:
The Company’s decision on refund requests shall be final and binding.
We are committed to delivering quality, customized website development services to our clients. As website development is a collaborative, creative, and time-bound process that requires significant resource allocation and advance planning, we maintain the following refund policy for all website development engagements.
All payments made to Company for website development services are considered final and non-refundable once the project has commenced, except in circumstances explicitly outlined below.
Refunds will not be issued under any of the following conditions:
Once the website or agreed scope of work is delivered and accepted by the Client, no refunds shall be provided.
Certain services provided by the Company may be subject to automatic renewal to ensure uninterrupted access and continued service delivery.
1. Automatic Renewal Terms
Unless otherwise specified, subscriptions will automatically renew at the end of the initial term for a subsequent term of equal duration. Applicable fees for the renewed term will be charged to the payment method on file, unless updated by the Client prior to renewal.
2. Notification of Changes
The Company may modify pricing or service terms for any upcoming renewal period. Continued use of the service following the renewal date constitutes acceptance of the updated terms.
3. Client Responsibility
It is the Client’s responsibility to maintain accurate billing information and ensure that payment methods remain valid and up to date. Failure to do so may result in disruption of services.
Certain website development services offered by the Company may be subject to automatic renewal to ensure uninterrupted access to ongoing support, maintenance, or related services. These plans will automatically renew at the end of each service term unless the user cancels in accordance with the Cancellation Policy outlined below.
By subscribing to these services, the user authorizes the Company to charge the applicable renewal fee to the payment method provided at the time of purchase or subsequently updated in the user’s account.
Upon the expiration of the current term, the Company will automatically process the renewal payment using the registered payment method. If the initial attempt fails, the Company may make up to three (3) additional attempts within a reasonable timeframe.
If all payment attempts fail or the user does not manually renew, the account will be marked as Inactive, and access to the subscribed services and related benefits will be suspended until payment is completed.
Users are responsible for maintaining up-to-date billing information and proactively managing their subscriptions to avoid service disruptions or potential data loss.
Users may cancel their auto-renewing website development or maintenance plans at any time before the renewal date.
To cancel:
Cancellations submitted after the renewal date will be effective for the next billing cycle. No refunds will be provided for the remainder of the current term after renewal.
All payments made for services offered by the Company—including but not limited to subscriptions, individual courses, packages, webinars, digital content, benchmarking reports, website development, and any other service—are final and non-refundable, except as expressly provided under this Refund Policy.
By purchasing or subscribing to any service, the user acknowledges and agrees that they are not entitled to a refund under any circumstances not explicitly covered in the applicable refund terms.
Refunds, if any, will be issued solely at the Company’s discretion and in accordance with the terms set forth herein. The Company reserves the right to deny refund requests that fall outside the limited exceptions explicitly stated.
All purchases made for our services—including but not limited to subscriptions, packages, individual courses, webinars, courses, digital content, and downloadable reports—are non-refundable unless otherwise explicitly stated in a specific service agreement or promotional offer.
By completing a purchase, users acknowledge and agree to this no-refund policy and expressly waive any right to initiate a chargeback with their bank or credit card provider for services duly rendered or made available. Unauthorized or disputed chargebacks will be actively contested. This clause is applicable to all services provided.
The Company reserves the right to modify or update this Refund Policy at any time, without prior notice. Any changes will be communicated through email or via notifications on our platform. Continued use of the platform or services after such updates shall constitute the user's explicit acknowledgment and acceptance of the revised policy.
We appreciate your interest in our website and welcome any questions, feedback, or inquiries you may have regarding these Terms, the Website, or any of the products and services offered by the company. For assistance, please feel free to reach out to us using the contact details provided below.
You can contact us at:
Email: support@my-cpe.com
Phone: +1 646-688-5128
We are committed to responding to your queries promptly and ensuring a seamless user experience. By using the website and the platform and any service of the company, you explicitly agree to this Refund Policy.
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