Welcome to myCPE, an online continuing education platform that provides access to courses for over 100 qualifications approved by several regulatory bodies under myCPE Unlimited Access Exclusive Subscription, click here to know more. By accessing and using our platform, you agree to these refunds policy under terms and conditions.
We want to ensure that our users are satisfied with the services provided by our platform. In the unlikely event that a user is not satisfied, we have established the following refund policy:
Refund eligibility:
Users are eligible for a refund for the following reasons:
Timeframe for refunds:
Refunds will be considered within 30 days of the purchase date.
Refund request process:
Users must submit a request for a refund via email to our support team at support@my-cpe.com . The refund request should include the following information:
Refund evaluation:
Our support team will evaluate the refund request and determine its eligibility. If the refund request is approved, our team will process the refund and notify the user via email.
Refunds will be made to the original payment method used for the purchase and refund will never exceed the actual payment collected.
Refund exceptions:
Refunds will not be granted in the following cases:
And such other minor issues don’t directly affect the significant functionalities provided under the subscription plan. Therefore, please carefully read the terms and conditions on the website before subscribing to the plan. https://my-cpe.com/unlimited-access. Refunds will not be granted if the user has requested a refund beyond the 30-day timeframe. We reserve the right to update this refund policy at any time without prior notice. Any changes will be communicated to users via email or through a notification on our platform.
If you have any questions or concerns regarding our refund policy, please contact our support team at support@my-cpe.com
Cancellations and Auto-Renewals
The myCPE Unlimited Access Exclusive subscription is a recurring subscription that shall be auto-renewed on the completion of the subscription term. The subscription is valid for one year from the date of purchase.
Cancellation:
You may cancel your subscription at any time before the renewal date by in to www.my-cpe.com > User Dashboard > Unlimited Access > Cancel Subscription.
Cancellation requests made before the renewal date will result in the cancellation of the auto-renewal feature for the next subscription term.
No refunds will be given for any unused portion of the current subscription term.
Auto-Renewal:
Your subscription will be automatically renewed on the completion of the subscription term unless you cancel your subscription.
We will charge the applicable subscription fee to the payment method on file at the time of renewal.
You agree to keep your payment information up to date to ensure uninterrupted access to our platform.
We reserve the right to change the subscription fee at any time, and we will notify you of any changes before your next renewal date.
Steps to Cancel your Auto-Renewal
By purchasing the myCPE Unlimited Access Exclusive subscription, you agree to these cancellation and auto-renewal terms. If you have any questions or concerns regarding your subscription, please contact our support team at support@mycpe.com.
myCPE provides an online continuing education platform to professionals for 100+ Qualifications approved by several regulatory bodies. myCPE Unlimited Access subscription plan for a firm/company is available for $229 annually. ( Click here to know more). This subscription gives your staff unlimited access to courses on our platform for one year from the date of subscription, and it is a recurring subscription that shall be auto-renewed on the completion of the year.
MyCPE shall not be able to provide any refund once the subscription has been purchased or auto-renewed unless there is a specific default in providing services from the side of myCPE, and the user can provide the same in writing with a valid and reasonable explanation. Furthermore, if we receive payment more than once owing to a technical error at the time of signing up or renewal, the additional amount collected would be eligible for a refund. We always encourage users to be careful and read all the terms before signing up. Users are requested to read and understand the inclusions of the MyCPE Unlimited Access subscription plan for a firm/ company.
In no case, the refunds shall be granted based on a misunderstanding of inclusions in the respective subscription plans, as inclusions are clearly indicated on the page. Therefore, Please carefully read the terms and conditions on the website before subscribing to the plan. Click here to learn more about myCPE Unlimited Subscription.
Users have an option to stop/cancel the auto-renewal of the subscription, and they were made aware of this option. (They can either email at support@my-cpe.com or they can log in to their account and cancel the subscription from the subscription tab). We have specifically mentioned the cancellation of subscription or stopping auto-renewal of subscription in
Any of the following shall not be considered as default in providing services from outside that would warrant a refund of the subscription paid:
For the firms registered with a free trail - once charged the transaction will be considered final and no refund shall be granted thereafter.
In the case where refunds are approved, myCPE shall deduct the transactional charges applicable to the transaction and make the balance payment to the users.
myCPE shall not be able to refund once the Package has been purchased unless there is a specific default in providing services from the side of MyCPE or in the rarest event of a technical glitch and the support team can not be resolved on the basis of the request made by users. Furthermore, if we receive payment more than once owing to a technical error at the time of signing up or renewal, the additional amount collected would be eligible for a refund. Users are requested to read and understand the inclusions of Package Courses carefully. In no case shall refunds be granted based on a misunderstanding of inclusions in the courses as inclusions are clearly indicated on the specific Package detailed page.
Any of the following shall not be considered as default in providing services from outside that would warrant a refund of the subscription paid:
In the case where refunds are approved, myCPE shall deduct the transactional charges applicable to the transaction and make the balance payment to the users.
Qualifying refunds will be processed within seven (7) business days of the request for a refund. If the original payment was not made by credit card, the refund may take more than seven days to process. A requester will be notified as quickly as commercially practicable if his or her request for a refund does not qualify or fall under the MyCPE refund policy. We don't provide refund via mailing check.
Please contact our customer service at +1-646-688-5128 or email us at support@my-cpe.com. Users can also contact our customer service via Live Chat, available Monday through Friday from 9:00 AM to 4:30 PM Eastern Time. To support in real-time. However, it may sometimes delay because of heavy traffic on the website. A representative will try to respond to your email within the same day or maximum next business day.
We offer customer satisfaction with education. In case of any genuine concern or complaint, please contact our customer service, and we shall grant a refund for any course provided that credit for the same has not been taken.
This refund policy may change from time to time. All changes to the policy will be posted to the website and are effective as of posting.
