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REFUND POLICY

Refund, Complaint & Cancellations:

All sales of myCPE live webinars, self-study courses, packages, e-books, and certificate courses are final and no refunds will be issued after purchase is complete except for the below-mentioned cases

REFUND IN CASE OF LIVE COURSES (LIVE WEBINARS AND VIRTUAL EVENTS):
Cancellation of Live Courses by myCPE

In the rare event that our live courses are canceled or postponed due to unanticipated circumstances, registrants will be notified immediately and allowed to transfer their registration to another date or another webinar or obtain a refund. The refunds will not be processed in any other case.

Error in Selection of Dates in Live Courses

We schedule live courses for multiple upcoming days, and users are advised to select dates carefully. If users choose incorrect dates for their learning, They are not eligible for refunds in this case. However, users can contact the support team to change dates and register for the correct dates. Users can also register for the other webinars with the same pricing.

Technical Glitch

In the rare event that a technical glitch is faced for a webinar or a virtual event or any other courses due to unanticipated circumstances, registrants will be notified immediately and allowed to transfer their registration to another date, another webinar or obtain a refund. The refunds will not be processed in any other case.

REFUND IN CASE OF SELF-STUDY COURSES (INCLUDING NANO COURSES), E-BOOKS, AND RECORDED LIVE CONFERENCES:

Refunds for Self-Study Courses (including Nano courses) and Recorded Live Conference and E-Books are available, only if the user has not begun the CPE course.

REFUND IN CASE OF PACKAGES AND CERTIFICATE COURSES

The right to grant refund shall solely remain with MyCPE. MyCPE shall not provide any refund once the Package/ Certificate course has been purchased unless there is a specific default in providing services from the side of MyCPE and the user is able to provide the same in writing with a valid and reasonable explanation. Users are requested to carefully read and understand the inclusions of Package/ Certificate Courses. In no case, refunds shall be granted based on a misunderstanding of inclusions in the courses as inclusions are clearly indicated on the specific Package/ Certificate course page.

In the rare event that a technical glitch is faced for a package or certificate courses due to unanticipated circumstances.

REFUND IN CASE OF UNLIMITED ACCESS SUBSCRIPTION FOR INDIVIDUALS

MyCPE shall not provide any refund once the subscription has been purchased or auto-renewed unless there is a specific default in providing services from the side of MyCPE and the user is able to provide the same in writing with valid and reasonable explanation. Users are requested to carefully read and understand the inclusions of MyCPE Unlimited Access “Pro Learner” and “Pro Advance” or MyCPE firms/Companies subscription.

If a webinars or courses is cancelled or withdrawn then that doesn't warrant for refund of subscription paid. Minor errors/ technical glitches, grammatical errors or incorrect review questions does not warrant for refund of myCPE Unlimited Access Subscription. On price revision, previous users are not eligible for refunds.

In no case, refunds shall be granted based on a misunderstanding of inclusions in the respective subscription plans as inclusions are clearly indicated on the page. Therefore, Please carefully read terms and conditions on the website before subscribing to the plan. https://my-cpe.com/unlimited-access.

REFUND IN CASE OF UNLIMITED ACCESS SUBSCRIPTION FOR FIRMS

MyCPE shall not provide any refund once the subscription has been purchased or auto-renewed unless there is a specific default in providing services from the side of MyCPE and the firm users is able to provide the same in writing with valid and reasonable explanation. Users are requested to carefully subscribe to myCPE for firms.

If a webinars or courses is cancelled or withdrawn then that doesn't warrant for refund of subscription paid. Minor errors/ technical glitches, grammatical errors or incorrect review questions does not warrant for refund of subscription amount paid for myCPE Unlimited Access for Firms.

In no case, refunds shall be granted based on a misunderstanding of inclusions in the respective subscription plans as inclusions are clearly indicated on the page. Therefore, Please carefully read "Refund Policy" on the website before subscribing to myCPE Unlimited Access for Firms.

Refund Timing

Qualifying refunds will be processed within seven (7) business days of the request for refund. If the original payment was not made by credit card (e.g. made by check or wire), the refund may take more than seven days to process. A requester will be notified as quickly as commercially practicable if his or her request for a refund does not qualify or fall under MyCPE refund policy.

How to raise a query or a complaint?

If user would like to report a complaint or question about a refund policy please contact our customer service number or email us at support@my-cpe.com. We offer customer satisfaction with education. In case of any genuine concern or complaint please contact our customer service and we shall grant a refund for any course provided that CPE credit for the same has not been taken. Many of our courses are free and don’t have any fees.

The myCPE team will be happy to assist you with any questions or comments regarding our webinars. Live Chat is enabled for Customer Service is available Monday through Friday from 9:00 AM to 4:30 PM Eastern Time. To support in real-time. However, it may sometimes delay because of heavy traffic on the website. A representative will try to respond to your email within the same day or maximum next business day.

Policy Updates

This refund policy may change from time to time. All changes to the policy will be posted to the website and are effective as of posting.

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