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REFUND POLICY

REFUND IN CASE OF UNLIMITED ACCESS SUBSCRIPTION FOR INDIVIDUALS:

myCPE provides an online continuing education platform to professionals for 100+ Qualifications approved by several regulatory bodies. myCPE Unlimited Access subscription plan (Prime/Exclusive) is available for $199.00 / $299.00 annually. (Click here to know more). This subscription gives unlimited access to courses on our platform for one year from the date of subscription, and it is a recurring subscription that shall be auto-renewed on the completion of the year.

MyCPE shall not be able to provide any refund once the subscription has been purchased or auto-renewed unless there is a specific default in providing services from the side of myCPE and the user can provide the same in writing with a valid and reasonable explanation. So we always encourage users to be careful and read all the terms before signing up. Users are requested to read and understand the inclusions of the MyCPE Unlimited Access subscription plan (Prime/Exclusive).

In no case, the refunds shall be granted based on a misunderstanding of inclusions in the respective subscription plans, as inclusions are clearly indicated on the page. Therefore, Please carefully read the terms and conditions on the website before subscribing to the plan. Click here to learn more about myCPE Unlimited Subscription.

Users have an option to stop/cancel the auto-renewal of the subscription, and they were made aware of this option. (They can either email at support@my-cpe.com or they can log in to their account and cancel the subscription from the subscription tab). We have specifically mentioned the cancellation of subscription or stopping auto-renewal of subscription in

Any of the following shall not be considered as default in providing services from ourside that would warrant a refund of the subscription paid:

  • The quality or presentation of the content is not good. (myCPE is a technology platform that connects educators and learners, myCPE specifically doesn’t take responsibility for any of the content provided by the educator or presenter)
  • If a webinar or course is canceled or withdrawn,
  • Minor errors/technical glitches in the platform,
  • Grammatical errors or Incorrect Review questions.
  • Video pauses or buffering etc
  • And such other minor issues don’t directly affect the significant functionalities provided under the subscription plan.

Steps to Cancel your Auto-Renewal

REFUND IN CASE OF UNLIMITED ACCESS SUBSCRIPTION FOR FIRMS:

myCPE provides an online continuing education platform to professionals for 100+ Qualifications approved by several regulatory bodies. myCPE Unlimited Access subscription plan for a firm/company is available for $249.00 / $199.00 annually. ( Click here to know more). This subscription gives your staff unlimited access to courses on our platform for one year from the date of subscription, and it is a recurring subscription that shall be auto-renewed on the completion of the year.

MyCPE shall not be able to provide any refund once the subscription has been purchased or auto-renewed unless there is a specific default in providing services from the side of myCPE and the user can provide the same in writing with a valid and reasonable explanation. So we always encourage users to be careful and read all the terms before signing up. Users are requested to read and understand the inclusions of the MyCPE Unlimited Access subscription plan for a firm/ company.

In no case, the refunds shall be granted based on a misunderstanding of inclusions in the respective subscription plans, as inclusions are clearly indicated on the page. Therefore, Please carefully read the terms and conditions on the website before subscribing to the plan. Click here to learn more about myCPE Unlimited Subscription.

Users have an option to stop/cancel the auto-renewal of the subscription, and they were made aware of this option. (They can either email at support@my-cpe.com or they can log in to their account and cancel the subscription from the subscription tab). We have specifically mentioned the cancellation of subscription or stopping auto-renewal of subscription in

Any of the following shall not be considered as default in providing services from outside that would warrant a refund of the subscription paid:

  • The quality or presentation of the content is not good. (myCPE is a technology platform that connects educators and learners, myCPE specifically doesn’t take responsibility for any of the content provided by the educator or presenter)
  • If a webinar or course is canceled or withdrawn,
  • Minor errors/technical glitches in the platform,
  • Grammatical errors or Incorrect Review questions.
  • Video pauses or buffering etc.
  • And such other minor issues don’t directly affect the significant functionalities provided under the subscription plan.

REFUND IN CASE OF PACKAGES

myCPE shall not be able to refund once the Package has been purchased unless there is a specific default in providing services from the side of MyCPE or in the rarest event of a technical glitch and the support team can not be resolved on the basis of the request made by users. Users are requested to read and understand the inclusions of Package Courses carefully. In no case shall refunds be granted based on a misunderstanding of inclusions in the courses as inclusions are clearly indicated on the specific Package detailed page.

Any of the following shall not be considered as default in providing services from outside that would warrant a refund of the subscription paid:

  • The quality or presentation of the content is not good. (myCPE is a technology platform that connects educators and learners, myCPE specifically doesn’t take responsibility for any of the content provided by the educator or presenter)
  • If a webinar or course is canceled or withdrawn,
  • Minor errors/technical glitches in the platform,
  • Grammatical errors or Incorrect Review questions.
  • Video pauses or buffering etc.
  • And such other minor issues don’t directly affect the significant functionalities provided under the package description.

REFUND TIMING

Qualifying refunds will be processed within seven (7) business days of the request for a refund. If the original payment was not made by credit card, the refund may take more than seven days to process. A requester will be notified as quickly as commercially practicable if his or her request for a refund does not qualify or fall under the MyCPE refund policy. We don't provide refund via mailing check.

HOW TO RAISE A QUERY OR A COMPLAINT FOR REFUNDS?

Please contact our customer service at +1-646-688-5128 or email us at support@my-cpe.com. Users can also contact our customer service via Live Chat, available Monday through Friday from 9:00 AM to 4:30 PM Eastern Time. To support in real-time. However, it may sometimes delay because of heavy traffic on the website. A representative will try to respond to your email within the same day or maximum next business day.

We offer customer satisfaction with education. In case of any genuine concern or complaint, please contact our customer service, and we shall grant a refund for any course provided that credit for the same has not been taken.

POLICY UPDATES

This refund policy may change from time to time. All changes to the policy will be posted to the website and are effective as of posting.

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