Job brief:

MYCPE ONE is hiring an IT Systems & Network Support Engineer with hands-on experience in networking, system support, and hardware troubleshooting. The role involves managing IT infrastructure, configuring firewalls, and providing remote technical assistance. Ideal for candidates with strong technical and troubleshooting skills.

Job Description:

• Support and maintain over 200+ desktops/laptops, ensuring optimal performance and quick issue resolution.
• Possess in-depth knowledge of TCP/IP, LAN/WAN technologies, including advanced troubleshooting techniques.
• Strong understanding of networking protocols such as HTTP, HTTPS, SNMP, DNS, DHCP, ARP, VLAN, and VPN.
• Configure, manage, and secure business-class firewalls and gateway devices.
• Install, configure, and maintain various network devices like routers, switches, modems, access points, bridges, and firewalls.
• Monitor and troubleshoot issues related to LAN/WLAN network performance.
• Experience in virtualization platforms such as VMware, Hyper-V, or similar technologies.
• Knowledge of load balancing, failover, cloud computing, and network security practices.
• Diagnose and resolve hardware issues on desktops, laptops, and peripheral devices.
• Provide remote and on-site technical support, including printer and email configuration.
• Perform mail client setup, user profile management, and basic server/domain configurations.
• Familiar with Windows OS, Active Directory, DHCP, DNS, and SLA-based environments.
• Work efficiently using ticketing tools (e.g., Freshdesk, ServiceNow, Zendesk).
• Ensure timely resolution of incidents and maintain high user satisfaction.
• Coordinate with vendors or service providers when required.

Key Skills:

• Hardware Troubleshooting
• Remote Support & Technical Assistance
• Printer & Mail Configuration
• Networking Fundamentals
• Windows, AD, DHCP, DNS
• SLA Adherence
• Ticketing Tools