About Us | MYCPE ONE

Candor Principles | 4C's of Data Security

In a field where data security is paramount, MYCPE ONE operates on four pillars to ensure client peace of mind:

Certification

Compliance

Credibility

Commitment

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Our Endeavours

Our goal is to help build the best offshore team for our clients. While doing that, we made mistakes and came across challenges. However, we’ve also learned and applied these experiences to our work. We also aim to provide our team with the best financial opportunity while ensuring adequate work-life balance and the chance to learn and grow.

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Offshore Human also makes mistakes

As humans in a developing country, we value our jobs and work hard to serve you and make the best living for ourselves and our families. While doing so, we may make mistakes, but we do our best to avoid and not repeat them.

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Offshoring isn't A SilverBullet

Offshoring may be one of the solutions that have worked for firms who have dutifully invested in it for the long term as a part of the firm core strategy. And the truth is that offshoring hasn't worked for many firms. Of course, the post-pandemic situation has changed.

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We work for profits

The tech industry is especially good at losing money. Growth is electric, but profits are elusive. We take an old school economics 101 approach: Make more than you spend. That's why we've been profitable every year. It's the responsible way to take care of customers/employees in the long run. We pay well to all team members. If you think our costs are high, then it's probably because we pay better.

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Offshore companies make money by misusing customer data

They say that if you don't pay for what you use, you're the one for sale, not here. We don't sell customer data nor misuse it, and we don't use personal information to place targeted advertising or other purposes. That's a violation. We provide services, and people pay for the end of a transaction. Our business model is selling services, not selling you.

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Top 100,000 Firms

Companies are obsessed with battling for giant Top 50 firms as customers. That's boring. We're more interested in the Top 100,000 - small and mid-sized firms like us. They're underserved and ignored and don't get the respect they deserve. We're here for them.

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Work-life Balance Is Important

Eight hours for work, 8 hours for life, 8 hours of sleep. That's for everyone onshore as well as offshore. We want our team and client team to be independent of hustle. Reasonably good pay and a great life are what we expect from our team.

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Our client do complain

Well, we want this not to be true. But it will never happen. Our human ecosystem comprises 3,000+ staff members offshore and at least 3000+ Onshore Client Staff members (assuming 1 offshore staff deals with 1 onshore staff). We deal with humans on both sub-continent sides, with different processes, mindsets, expectations, communication methods, workflow approaches, needs, etc. So, our client and team both complain, and we try to build environments and solutions to address these issues and minimize them.

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WE ARE MARRIED TO ACCOUNTING FIRMS:

We only work with accounting firms because we understand their business and needs. Though we could, we avoid working with other industries as it can dilute our focus and core strength. We value our expertise and will continue to help accounting firms succeed.

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Employees aren't paid well

We have challenges while managing such a massive bandwidth of people who have joined us at different times. However, we hire in the Indian market. Our compensation and benefits structure shall be relevant to the hiring market. We want to hire people, pay them well, and retain them for as long as possible.

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Stayups

The world is obsessed with start-ups. We prefer to be champions, stayups - companies who've proven their worth, figured out their business, and strive to stick around for the long term. Companies that endure and inspire confidence. Longevity isn't a fluke. Along those lines, we're proud that 2024 is our 10th year in business. We want to be a sustainable company rather than a hyper-growth company.

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You don't get 100% Billable hours

On average, an offshore team member works about 7 hours productively for the work allocated. That doesn't mean they are not available to work for 8 hours. The focus shall be on tasks accomplished within the time frame rather than billability. We prefer to focus on the quality of work rather than billability.

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Not asap

The expectation of immediate response is everywhere. Real-time everything isn't human-scale, however, that's how everyone works and communicates these days. Not us. We think urgency is overrated, and ASAP is poison. Real-time is the wrong time most of the time.

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Disagree and commit

Consensus is cozy, but we’re looking for more than a broad agreement, we’re looking for the right decision. That’s why we take the time to think, debate, persuade, listen, reconsider, and then decide. If you disagree, that's fine, but once a decision is made, it's time to commit and support it completely.

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Kick in the face, kick in the ass

A crisis is a terrible thing to waste. Sometimes events that grind you to a halt are the ones that propel you forward. Adversity helps you grow antifragile.

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Offshoring isn’t Plug n Play

From onboarding a staff member to getting them up to speed, an investment should be made just as you would invest in your team onshore. Offshore staff are different from interchangeable parts. You can't just switch them on and off. If you are considering reducing hours or terminating staff, please remember that we need 60 days' notice, as that is the standard process.

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JOMO, not FOMO

Have you seen it? Have you heard? What's your take on this? Can you believe it? OMG, that tweet. Have you read that story yet? Have you seen that video? Have you finished the second season yet? So much FOMO. We'd instead celebrate JOMO - the Joy of Missing Out. Life's better when you miss the stuff that doesn't matter.

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We make mistakes in Hiring and have fired people

We hire based on the intention that staff will stay with us long-term. However, we make hiring mistakes and must let staff go if they don't perform. We always provide 2nd chances, which everyone deserves. But there are many reasons for attrition, many being beyond our control.

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Staff Challenges – Culture Over Competence

We understand that managing people can be complex and challenging. Despite this, we prioritize the well-being of our employees over short-term financial gains and invest in their development and growth. We strive to provide a supportive and inclusive work environment that enables our employees to thrive. However, if some employees do not fit our organization, we will prioritize our company culture over individual competence. By prioritizing our people over profits, we are investing in the future of our company and building a solid foundation for continued success.

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Offshoring multiplies problems before it fixes

Offshoring involves a minor shift in how a firm operates, often requiring a change in mindset. During the first year of offshoring, it may seem like it has added to your workload instead of reducing it. However, over time, you will realize that offshoring has taken much off your plate and your teams' and ultimately benefits the bottom line. It may take some time to see the green shifts of offshoring.

Story of Our First Client!

The journey of a thousand clients begins with one. Read here the story of our first client from our CEO Shawn.

Jack Owens

President, JE Owens & Company

“Valay, we got our first cheque” I remember saying these words, full of excitement & somewhat emotional.

It was 31st Dec, New Year's Eve, almost a decade back. That evening was like stepping into a new life for us. (Me & my younger brother Valay)

MYCPE-ONE wasn't just a dream anymore; it became a reality.

But before getting this first cheque, I went on to meet 300+ CPAs/accountants door to door and well nobody wanted to trust us. (Offshoring back then was like rocket science). Also, we were new, and I probably didn’t know how to present myself.

Each meeting was a story in itself, filled with hope and often met with a polite, yet firm 'no.' With each ‘no’ you feel like giving up. But someone within was not ready to quit, maybe that someone was immensely scared of being tagged as a failure in life, (That fear of failure probably kept me going)

Jack Owens, CPA out of Orlando, FL after the 2nd meeting told me “Shawn, I like you buddy, let’s get started” and that’s how he wrote our first cheque. A 68-year-old CPA trusted us and became our first client.

I will always remain deeply grateful to Jack for the trust and belief that he kept in us. Thank you would never be enough to express my gratitude to him. Jack and his team continue to work with us.

Never forget people who have put early faith in you when you were nobody. Those people might hold no significance to your size of work and stature today but, I always believed that “Don't forget those who supported you when you were nothing”.

This is where the journey of MYCPE-ONE started for me in the US and for my brother Valay in India.

I learned that sometimes being naive is an asset. It allows you to see possibilities where others see dead ends.

When everyone around me said, especially some of my relatives in the US, "It's the holiday season, nobody's going to sign up now, people don’t work” I chose to listen to the voice that mattered most - my own.

It’s with immense pride. I would say that MYCPE-ONE's first cheque wasn't signed by a venture capitalist or an angel investor, but by a CPA, and that too on the eve of New Year.

Looking back, I'm overwhelmed with gratitude. Grateful to every CPA & Accountant

- Who partnered with MYCPE-ONE and reposed their trust in us.

- Even those who started but couldn’t continue to work with us.

- And lastly who said ‘No’ to us.

- Looking back I would say we got lucky in more ways than we could have ever imagined.

One such luck was getting your First Cheque from a CPA and not from VC/Angel Investor.

(In fact, in the early days of MYCPE-ONE whenever we went to raise some money, we never got it. With the benefit of hindsight, it was a blessing in disguise. Today at this stage fortunately a lot of people are ready to invest in us. Life is strange! when you needed them the most nobody gave you and now when you don't need everyone is ready to write a cheque).”

Shawn Parikh

Co-Founder and CEO, MYCPE ONE

Some Joyful Moments

Story of Our First Employee

Our first employee is like the first brick in a building. Their story tells how we started small and grew together, facing challenges and celebrating wins from day one. Read what our CEO Shawn has to say about our first employee Bharat

Late Bharat Patel (EA)

Sr. Manager - Customer Success

In early 2016, MYCPE-ONE welcomed its first team member, Bharat. More than merely a colleague, he was a beacon of light, laughter, and love within our company.

Back then, we didn't had an office, and in a twist of fate, Bharat was referred to us by one of our current competitors, who also happened to be a friend. (I will always be grateful to him for that).

Bharat's interview took place at a roadside stall over tea. (Chai Tafri in Paldi) with Valay.

I vividly recall Bharat's words when he joined MYCPE-ONE:

“I hope this works out. It's the biggest risk I have taken in my life. I am joining a company whose revenue is less than my salary.”

Prior to joining MYCPE-ONE, Bharat had valuable career experience in US Tax.

Despite the uncertainty, Bharat entrusted his destiny to MYCPE-ONE.

I recall particularly amusing incident from our first-ever group Annual Meeting at Club O7. During the meeting, I boldly proclaimed that within 3 years, we would grow into a 200-member team. While everyone nodded along outwardly, as is customary when the boss makes a claim, inwardly, they couldn't help but chuckled/laughed for non-sensical claims.

However, despite the skepticism, Bharat's dedication to the team remained unwavering. He often worked tirelessly during tax season, sometimes for days on end.

He was the cornerstone of MYCPE-ONE, nurturing many colleagues Abhi, Shaishav, Darshan, Mehul, Haresh, Rajesh, Rikin, Dilip, Nisarg, Harsh, and many more.

His commitment to excellence was evident when he became the first Enrolled Agent in the company.

Beyond his professional contributions, Bharat brought his passion for cricket and was a big cheer leader for EPL.

Tragically, on March 31st, 2022, Bharat left this world due to a sudden heart attack, leaving behind his beloved family - a wife, two young daughters, and parents.

His loss is felt throughout MYCPE-ONE as well, leaving a void that could never be filled.

Though Bharat may no longer be with us physically, his legacy lives on as the first member of Team MYCPE-ONE. His memory will forever be cherished, and his impact will continue to inspire us all.

With his quick wit and empathetic nature, he effortlessly lifted the spirits of those around him.

BHARAT, a colleague, friend and mentor. He will be deeply missed, but your spirit will always remain in the heart of MYCPE-ONE.

“We all miss you PATEL”