MYCPEONE is seeking a reliable and proactive IT Support professional to provide technical assistance, maintain system functionality, and support end-users—both on-site and remotely. This is a night shift role with cab drop facility provided after working hours.

Job Title: IT Support
Shift Timing: 6:00 PM – 3:00 AM (Night Shift)

Responsibilities:

• Provide first-level technical support to end-users (hardware, software, and network issues).
• Offer remote IT support using remote access tools and platforms.
• Must have Experience in Office 365.
• Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.
• Monitor system performance and perform routine maintenance tasks.
• Maintain IT asset inventory and ensure proper documentation.
• Assist with software installations, updates, and troubleshooting.
• Coordinate with vendors or senior IT staff for complex issue resolution.
• Ensure adherence to company IT policies and procedures.
  
  

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 2+ years of experience in IT support or a similar role.
• Basic understanding of computer systems, mobile devices, and common IT tools.
• Familiarity with Windows OS, remote support tools, and basic networking.
• Strong communication and problem-solving skills.
• Ability to work independently and handle support tickets remotely.