myCPE

Hearing vs. Listening: Are You Really Paying Attention? 1 Credit 1 Credit

Jun 17, 2025, 04:00 PM ET

Hearing vs. Listening: Are You Really Paying Attention? 1 Credit 1 Credit

  • Rating

    4.5

  • Published on

    February, 2025

  • Subject Area

    Personal Development

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Jun 17, 2025, 04:00 PM ET

Learning Objectives

  • Analyze the three dimensions of effective listening.
  • Identify internal and external listening barriers.
  • Discuss the tools to stay focused during conversations.
  • Capture the speaker's message with clarity.
  • Develop an action plan for improved listening.

Course Overview

How often do we truly listen? With a constant stream of distractions, noise, and mental ramblings, genuine listening has become a vanishing art. Enter Learning to Listen, a course that dares to plunge into the depths of active, focused listening—showing you exactly where your listening talents shine and where they need a bit of polish. Whether you're leading a team, working in customer service, or just tired of zoning out in conversations, this course promises solid strategies to elevate your listening game.

Participants start by dissecting their listening habits identifying the inner monologues and outer interruptions that hijack their attention. The course then offers practical tools and techniques to cut through the noise, remain grounded in the moment, and capture what's actually being said. By becoming a more intentional listener, participants will foster deeper connections and discover the remarkable nuance in everyday communication.

Key Topics:

  • Dimensions of Active Listening
  • Identifying Listening Barriers
  • Tools for Focused Listening
  • Effective Message Capture Techniques
  • Action Plan for Integration

Dive in with us to unlock the power of listening done right. Transform how you connect with colleagues, clients, and friends. Equip yourself to engage meaningfully, respond with insight, and make every interaction count.

On Demand Credits for All Qualifications

Live Webinar Credits for All Qualifications

License details Credits Status
Personal Development for Certified Public Accountants (CPA-US) 1 CPE Approved
Personal Development for CPA in Canada 1 CPD Eligible
Relationship Management for SHRM Professionals (Approval No. 26-QZDEN) (Valid upto : Dec 31, 2026) 1 PDC Approved
HR (General) for Human Resource Certification Institute (HRCI) (Approval No. 696277) (Valid upto : Nov 30, 2025) 1 RCH Approved
Personal Development for Delaware Licensed Public Accountant (DE-LPA) 1 CPE Eligible
Association of Chartered Certified Accountants (ACCA) 1 CPD Eligible
Chartered Accountant - ICAEW 1 CPD Eligible
Personal Development for Iowa Licensed Public Accountant (IA-LPA) 1 CPE Eligible
Personal Development for Maine Licensed Public Accountant (ME-LPA) 1 CPE Eligible
Personal Development for Certified FP&A Professional (FP&A) 1 CE Eligible
Chartered Accountants - Ireland (CAI) 1 CPD Eligible
Chartered Accountants - Scotland 1 CPD Eligible
CPA - Ireland 1 CPD Eligible
License details Credits Status
Personal Development for Certified Public Accountants (CPA-US) 1 CPE Approved
Personal Development for CPA in Canada 1 CPD Eligible
Personal Development for Delaware Licensed Public Accountant (DE-LPA) 1 CPE Eligible
Association of Chartered Certified Accountants (ACCA) 1 CPD Eligible
Chartered Accountant - ICAEW 1 CPD Eligible
Personal Development for Iowa Licensed Public Accountant (IA-LPA) 1 CPE Eligible
Personal Development for Maine Licensed Public Accountant (ME-LPA) 1 CPE Eligible
Personal Development for Certified FP&A Professional (FP&A) 1 CE Eligible
Chartered Accountants - Ireland (CAI) 1 CPD Eligible
Chartered Accountants - Scotland 1 CPD Eligible
CPA - Ireland 1 CPD Eligible

Additional Information

Credit

1

Credit

1

Course Level

Basic

Instructional Method

QAS Self Study

Group Internet Based

Pre-requisites

None

Advance Preparation

None

National Association of State Boards of Accountancy

NASBA APPROVED

MY-CPE LLC, 1600 Highway 6 south, suite 250, sugar land, TX, 77478

MY-CPE LLC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.com.

Human Resource Certification Institute

HRCI APPROVED

MY-CPE LLC, 1600 Highway 6 south, suite 250, sugar land, TX, 77478

MY-CPE LLC is approved by the HR Certification Institute (HRCI) (Provider Number – 714694) to offer Recertification Credit Hours for the HRCI Certification Program, including aPHR, PHR, SPHR, GPHR, PHRca, PHRi, SPHRi, and aPHRi. For more information about HRCI certification or recertification, please visit www.hrci.org.

Society for Human Resource Management

SHRM APPROVED

MY-CPE LLC, 1600 Highway 6 south, suite 250, sugar land, TX, 77478

MY-CPE LLC, is approved (Provider Number – RP5359)  by the Society for Human Resource Management (SHRM) to offer Professional Development Credits (PDCs) for the SHRM Certification Program (SHRM-CP or SHRM-SCP). For more information about SHRM certification or recertification, please visit www.shrmcertification.org

Take your HR expertise to new heights with MYCPE ONE’s SHRM-certified courses, tailored for SHRM professionals seeking to earn SHRM PDC Credits. Designed to support your certification journey, our online courses deliver essential continuing education in a convenient, user-friendly format. Learn from industry experts and gain valuable insights and practical skills you can apply right away. Enhance your professional standing in the HR field with MYCPE ONE’s top-tier SHRM PDC courses—start today and achieve your goals!

About Instructor

Suzanne Blake

Suzanne Blake

Director of Learning and Development and Coaching, Blake Coaching and Consulting, LLC

  • 4.5
  • rating
  • rating
  • rating
  • rating
  • rating

Suzanne Blake, PCC, is an award-winning International Coach Federation (ICF) Professional Certified Coach and Global Human Resource leader with 28+ years of experience in Executive, Career, Talent Management and Productivity Coaching, with a focus on Corporate Soft Skills, Management Training, as well as Human Resources development.  

Her specialties include Career Development and Leadership/Talent Development Coaching and Training,  Soft Skills and Productivity Training and Coaching.  

She has been recognized as a leader in the coaching community by being awarded the PRISM award for Excellence in Corporate Coaching by the International Coach Federation of New England and nominated for ICF’s "Best Career Coach.” Suzanne’s warmth and humor, in conjunction with her strategic insights and engaging style, give her the laser-like ability to pinpoint the root causes of problems to collaborate on sustainable solutions and create positive behavioral change. 

Her coaching and training work has been profiled in a variety of respected media venues, including The New York Times, The Boston Globe, The Today Show, NPR, Smart Money Magazine, MSN.com, as well as numerous other media venues including CBS affiliate, WBZ News Television, ABC affiliate, and WCVB Chronicle Magazine.  

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What is Self Study (QAS)?

Self Study QAS (Quality Assurance Service) is a NASBA and other regulatory bodies approved program designed for Professionals to complete their Continuing Professional Education credits through self-paced, interactive courses that meet the highest standards of quality and compliance. We are approved by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies.

How do I earn CPE credits through self-study?

To earn CPE credits, you must complete the self-study course, pass the required assessments, and submit the necessary documentation. Credits are awarded based on the completion of course hours and successfully passing the assessments.

Are the self-study courses approved by NASBA and other regulatory bodies?

Yes, all our self-study courses are approved by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies, ensuring they meet the rigorous standards for quality and educational content set by these organizations.

What are the requirements to maintain compliance with self-study courses?

To maintain compliance, you must follow the guidelines set by NASBA and other regulatory bodies, which include completing the course within the specified timeframe, passing the assessments, and keeping accurate records of your learning activities.

How can I access my course completion certificates?

After successfully completing a self-study course and passing the assessments, you can access and download your course completion certificates from your account dashboard on our platform. These certificates are recognized by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies for compliance and reporting purposes.

How are credits reported to governing bodies?

We issue instant credit certificates, ensuring they are valid for presentation to governing bodies. Typically, we report IRS, CTEC, CFP, IDFP, IWI, VBOA Ethics credits within 7 days – the fastest in the industry.

Live Webinar FAQs

What is a Live Webinar Group Internet-Based Credit?

A Live Webinar Group Internet-Based Credit is an interactive, real-time online seminar where professionals can earn Continuing Education credits by participating in live sessions led by experts in various fields. These sessions meet the standards set by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies.

How do I earn credits through live webinars?

To earn credits, you must attend the entire live webinar, actively participate in any polls or questions, and complete any required evaluations or assessments. Credits are awarded based on your attendance and participation in the live session.

Are the live webinars approved by NASBA and other regulatory bodies?

Yes, all our live webinars are approved by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies, ensuring they meet the high standards for quality, interactivity, and educational content set by these organizations.

What are the requirements to maintain compliance with live webinar courses?

To maintain compliance, you must adhere to the guidelines set by NASBA and other regulatory bodies, which include attending the full duration of the webinar, participating in interactive elements, and completing any post-webinar evaluations or assessments.

How can I access my webinar completion certificates?

After successfully attending a live webinar and fulfilling all participation requirements, you can access and download your completion certificates from your account dashboard on our platform. These certificates are recognized by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies for compliance and reporting purposes.

How are credits reported to governing bodies?

We issue instant credit certificates, ensuring they are valid for presentation to governing bodies. Typically, we report IRS, CTEC, CFP, IDFP, IWI, VBOA Ethics credits within 7 days – the fastest in the industry.

Reviews and Ratings

out of 5

Excellent (59%)

Very Good (30%)

Average (9%)

Poor (1%)

Terrible (1%)

AM

Akshay Mehta, Others

5

Great job on the test! You demonstrated a clear understanding of the differences between hearing and listening, key listening skills, and the importance of body language. Keep focusing on active listening techniques to enhance communication and foster a positive work environment. Practice will make these skills even stronger!

YS

Yash Soni, CMA

5

I found this training video insightful and engaging. The distinction between simply hearing sounds and actively listening was clearly explained, and the real-life examples helped illustrate how critical active listening is in both professional and personal settings. Thank you!

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