Business Performance Management

4.5 (4)

Ross Maynard

Ideas2Action Process Excellence Ltd

  • CPA
  • CMA
  • CGMA
  • CPA(Canada)
  • CIA

Before starting this self study program, please go through the instructional document.


  • Concepts in Business Performance Management6 mins
  • The Purpose of Management9 mins
  • Exercise: Mission and Objectives14 mins
  • The Performance Pyramid27 mins
  • The Balanced Scorecard33 mins
  • The Lean Philosophy27 mins
  • Benefits Realisation30 mins
  • Measuring Managing and Improving Business Performance58 mins
  • Analysing Performance Data64 mins
  • Improving Business Performance68 mins
  • Nightingale Care84 mins

Course Description

Business Performance Management is the approach that an organisation uses to guide its activities towards established goals.

The organisation’s Mission defines its purpose, and its strategy lays out the plan for achieving those goals. Business Performance Management is about setting the performance measures to gauge progress towards the goals; analysing and presenting performance data; and planning actions necessary to keep the organisation on track towards its goals

These are the topics covered in this course.

The course is divided into four parts:

Part 1: Concepts in Managing Business Performance

Part 2: Models of Business Performance Management

Part 3: Measuring, Managing and Improving Business Performance

Part 4: The Business Performance Management Exercise

The key topics covered in this course include:

  • A brief history of Business Performance Management
  • Principles of Business Performance Management
  • Models of Business Performance Management
  • Critical Success Factors and Performance Measures 
  • From Organisational Measures to Operational Metrics
  • Analysing Performance Data
  • Improving Business Performance

There are examples, exercises, projects and tests throughout the course to aid your learning

Thank you for your interest in this course. I hope you enjoy it"

Learning Objectives

  • To recall the Definition and Function of Business Performance Management
  • To identify the various Activities in Business Performance Management
  • To recall the History of Business Performance Management
  • To identify the Modern Models of Business Performance Management

Who Should Attend?

  • Accountant
  • CPA - Small Firm
  • CPA - Mid Size Firm
  • Accounting Firm
  • Young CPA
  • CPA in Business
  • Entrepreneurial CPA
  • Tax Accountant (Industry)
  • Accounting Practice Owners
  • VP Accounts
  • Accounts Director
  • Accounting Managers
  • Staff of Accounting Firm