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Business Performance Management

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Before starting this self study program, please go through the instructional document.


  • Concepts in Business Performance Management
    6 mins
  • The Purpose of Management
    9 mins
  • Exercise: Mission and Objectives
    14 mins
  • The Performance Pyramid
    27 mins
  • The Balanced Scorecard
    33 mins
  • The Lean Philosophy
    27 mins
  • Benefits Realisation
    30 mins
  • Measuring Managing and Improving Business Performance
    58 mins
  • Analysing Performance Data
    64 mins
  • Improving Business Performance
    68 mins
  • Nightingale Care
    84 mins

Course Description

Business Performance Management is the approach that an organisation uses to guide its activities towards established goals.

The organisation’s Mission defines its purpose, and its strategy lays out the plan for achieving those goals. Business Performance Management is about setting the performance measures to gauge progress towards the goals; analysing and presenting performance data; and planning actions necessary to keep the organisation on track towards its goals

These are the topics covered in this course.

The course is divided into four parts:

Part 1: Concepts in Managing Business Performance

Part 2: Models of Business Performance Management

Part 3: Measuring, Managing and Improving Business Performance

Part 4: The Business Performance Management Exercise

The key topics covered in this course include:

  • A brief history of Business Performance Management
  • Principles of Business Performance Management
  • Models of Business Performance Management
  • Critical Success Factors and Performance Measures 
  • From Organisational Measures to Operational Metrics
  • Analysing Performance Data
  • Improving Business Performance

There are examples, exercises, projects and tests throughout the course to aid your learning

Thank you for your interest in this course. I hope you enjoy it"

Learning Objectives

  • To recall the Definition and Function of Business Performance Management
  • To identify the various Activities in Business Performance Management
  • To recall the History of Business Performance Management
  • To identify the Modern Models of Business Performance Management

Who Should Attend?

  • Accountant
  • Accounting Firm
  • Accounting Managers
  • Accounting Practice Owners
  • Accounts Director
  • CPA - Mid Size Firm
  • CPA - Small Firm
  • CPA in Business
  • Entrepreneurial CPA
  • Staff of Accounting Firm
  • Tax Accountant (Industry)
  • VP Accounts
  • Young CPA