Say Yes to Assertiveness: Empower Your Communication Skills

Learning Objectives

• To explain how to be more assertive in uncomfortable situations.
• To analyze how to deal with conflicts in the workplace and your social life.
• To discuss how to have assertive body language and assertive communication.
• To discover the best ways to speak up, share your ideas and opinions.
• To express your needs respectfully and assertively so people can admire you.
• To discuss how to provide helpful feedback to others.
• To inspect how to receive and process negative feedback.
• To explain how to react and defend yourself when you are criticized.
• To analyze how to say NO more often and when you don't want to.
• To analyze how to reduce discomfort and negative emotions when you are in uncomfortable situations.

Course Description

Are you eager to learn effective ways of handling conflicts and difficult situations in both your professional and social life? Do you want to express your thoughts, ideas, needs, and wants respectfully? Are you looking to confidently say no without feeling guilty? Are you seeking tools to manage your emotions during uncomfortable and stressful encounters? If so, this CPE course is designed to provide you with practical assertiveness techniques to enhance your communication skills in the workplace and your social interactions.

In this webinar, you will discover highly effective and practical techniques to effectively navigate conflicts in all areas of your life. You will learn strategies to minimize negative emotions and discomfort when engaging with others. Additionally, you will gain insights into expressing yourself assertively and sharing your ideas and opinions calmly and respectfully. 

The CPE course will empower you to communicate with confidence, presence, and assertiveness. You will also explore the best approaches to handle criticism, receive and process negative feedback, and confidently say no without experiencing guilt. Furthermore, you will learn how to express your wants and rights with integrity, honesty, and respect for others. Finally, the course will equip you with the skills to effectively deal with confrontation, challenging situations, and difficult individuals.

This online course is ideal for individuals who wish to cultivate greater assertiveness and confidence in both professional and social environments. It is tailored for those who seek practical strategies to address conflicts, manage difficult personalities, and navigate uncomfortable situations. If you desire to decline requests assertively while still considering others' feelings, this course is for you. 

Moreover, if you want to develop practical communication skills that lead to success in your interactions with others, express yourself more effectively in meetings, and grow your overall communication abilities, enrolling in this course is the next step toward achieving your goals.

Major topics included: 

• The concept of affirmation and its role in asserting your rights and beliefs.
• Strategies to change your beliefs and become more assertive, including improving your non-verbal communication.
• Using feedback cards for self-improvement and expressing yourself confidently, defending your interests and ideas.
• Implementing five steps for giving constructive feedback at work and dealing with aggressive feedback or insults.
• How to receive constructive feedback, say no when necessary, minimize conflict, and reduce negative emotions in the workplace.

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Overview

• What is assertiveness

  6 mins
• Your rights and beliefs

  19 mins
• Your body language

  32 mins
• Express yourself

  49 mins
• Provide feedback

  72 mins
• Learn to say no

  97 mins
• Deal with conflicts

  105 mins
• Negative emotions

  121 mins