Terms of Use
Welcome to www.my-cpe.com (the “Website”), a proprietary online platform owned and operated by ANM Media LLP (“Company,” “we,” “us,” or “our”). These Terms of Use (“Terms”) constitute a legally binding agreement between the Company and User, whether as an individual or a legal entity (“you,” “your,” or “the user”), governing your access to and use of the Website, our mobile application (the “App”), and all related features, technologies, content, and services provided through them (collectively, the “Platform” or the “Online Services”).
By accessing, browsing, registering for, or otherwise using any part of the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with the Privacy policy, Cookie Policy, Refund Policy and guidelines, or notices that are incorporated by reference, including any amendments or modifications that we may make at our sole discretion from time to time.
We reserve the right to modify, replace, refuse access to, suspend or discontinue website access, partially or entirely, or change and modify terms or any other terms concerning use of website at any time and from time to time, without notice, in Company’s sole discretion. All of these changes shall be effective upon their posting on our Website. We reserve all rights not expressly granted to you under these terms, including, without limitation, title, ownership, intellectual property rights, and all other rights and interest in Company and all related items.
If you are accessing or using the Platform on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms. In such case, “you,” “your,” and “the user” shall also refer to such entity.
If you do not agree to these Terms, you must immediately discontinue access to and use of the Platform and the Services.
General Disclaimer
All information, content, materials, features, and functionality made available through it are provided solely for general informational and educational purposes. Nothing on the Platform constitutes, or is intended to constitute, professional advice of any kind, including but not limited to legal, tax, accounting, auditing, finance, human resource compliance, medical, investment, or any other regulated area. Users are strongly encouraged to seek advice from qualified professionals based on their individual needs and circumstances before relying on any information or material made available through the Platform.
We offer a variety of services through the Platform, including but not limited to Continuing Professional Education, Digital Marketing Services, Mergers & Acquisitions Advisory, Learning & Development Services, Recruitment Services and each of these may be governed by its own specific terms of use. Your use of any such service constitutes your explicit agreement to abide by those respective terms of use.
While we make reasonable efforts to ensure that the information and materials on the Platform are accurate, current, and reliable, we make no representations or warranties of any kind—express or implied—regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any content or service. All information, content, and services are provided strictly on an “as is” and “as available” basis, without warranties of any kind, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, or those arising from course of dealing or usage of trade.
We do not guarantee that the Platform, or any portion of it, will be error-free, uninterrupted, or free from technical issues. Service interruptions may occur due to maintenance, updates, system failures, force majeure, or factors beyond our control. The Company disclaims all liability for damages resulting from such interruptions or any user dissatisfaction resulting from delays, disruptions, or inaccessibility.
Additionally, the Company makes no guarantees regarding the delivery, accuracy, or timeliness of any communications, notifications, postings, or user-generated content transmitted through the Platform. We further do not guarantee that your use of the Platform will not infringe upon the rights of any third party. The Company is not responsible for verifying the identity of users or for monitoring the use of the services by others.
In jurisdictions where the exclusion of certain warranties is not permitted, the above limitations may not fully apply. To the extent that any statutory rights apply and cannot be waived, such rights remain unaffected.
If you are dissatisfied with the Platform, its content, or any of the services provided by the Company, your sole and exclusive remedy is to discontinue use and terminate your account in accordance with the termination provisions outlined in the Terms of Use.
We reserve the right to update, modify, or amend this disclaimer at any time without prior notice. Any changes will be reflected on this page along with the applicable effective date. Continued use of the Platform following any updates constitutes your acceptance of the revised disclaimer.
Licensing and Republishing
All content published on this website including but not limited to articles, images, videos, and graphics is protected by copyright and is either owned by or licensed to us. Users are granted limited permission solely to quote or share excerpts of our content, provided that proper attribution is clearly indicated and a link back to the original source on this website is included.
Users expressly agree that they will not republish, reproduce, distribute, modify, create derivative works from, or otherwise exploit our content, either in whole or in part, without obtaining our prior written permission. Any requests for syndication, republication, commercial usage, or broader licensing arrangements must be directed to us for explicit authorization.
Third-Party Services / Links
The website and mobile application may contain links or references to third-party websites, resources, products, or services that are not owned, operated, or controlled by the Company. Such links or references are provided solely for your convenience and do not imply any endorsement, approval, or affiliation by the Company of these third-party websites, their content, policies, services, or products.
The Company does not monitor or assume responsibility or liability for the accuracy, legality, appropriateness, or content provided by third-party websites or services. Your interactions and transactions with third parties, including your use of or reliance upon their websites, products, or services, are entirely at your own risk.
The Company utilizes third-party tools and service providers to deliver functionality on our platform. In the course of providing our services, your personally identifiable information (PII) may be shared with these third-party providers. If you do not consent to the sharing of your personal information with third parties, you must notify us promptly in writing at support@my-cpe.com. Upon receipt of such notification, your account and subscription will be immediately deactivated, and we will take all necessary measures to cease further sharing or processing of your personal data.
Any advertisements, promotions, endorsements, or content provided by presenters, sponsors, advertisers, or any other third-party do not constitute an endorsement or warranty by the Company regarding the quality, reliability, suitability, or accuracy of any third-party products, services, or information. The Company is not a party to any transactions between users and third parties. Users should independently verify any claims or information provided by third parties and review their terms, conditions, and privacy policies.
While continuing education content is reviewed in accordance with applicable regulations, there may be inherent exposure to company brands, products, or services during these educational activities. The Company disclaims responsibility for any claims, representations, or content presented by third parties. Additionally, the Company does not enforce licensing requirements or verify professional licenses or certifications advertised or presented on its platform, nor does it assume responsibility for monitoring the use of intellectual property rights of third parties.
User-Generated Content (UGC)
The Platform may include interactive features that allow users to submit, upload, publish, display, or otherwise transmit content, including but not limited to comments, reviews, webinars, blogs, articles, forum posts, or any other form of user-generated content (“User Content”).
By submitting or posting any User Content on the Platform, you agree and represent that:
1. Lawful and Respectful Content: You will not post, upload, or transmit any content that is defamatory, abusive, obscene, harassing, threatening, unlawful, or otherwise objectionable or inappropriate. You agree to comply with all applicable laws and our community guidelines while using the Platform.
2. Ownership and Rights: You are the creator and rightful owner of the User Content, or you possess all necessary rights, licenses, consents, and permissions to submit the content and to grant the rights set forth herein, without violating any third party’s intellectual property or privacy rights.
3. Personal Responsibility: The views and opinions expressed in your User Content are solely your own. You are solely responsible for any consequences that may arise from your submitted content.
4. Platform’s Position: The Company does not endorse, guarantee, or assume responsibility for the accuracy, reliability, or legality of any User Content. User Content is not reviewed or verified by the Company, and its presence on the Platform does not constitute endorsement by the Company.
5. Moderation Rights: The Company reserves the right, but is not obligated, to monitor, review, moderate, edit, or remove any User Content at its sole discretion, particularly where such content is deemed to violate these Terms, our community standards, or applicable law.
6. License Grant: By posting User Content on the Platform, you grant the Company a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content in connection with the operation and promotion of the Platform.
Limitation of Liability
In no event will the Company and its licensors, or any of their respective officers, directors, employees, subcontractors, agents, successors, assigns, affiliates or subsidiaries (collectively, the “covered parties”), be liable for any indirect, special, incidental, punitive, or consequential damages, damages resulting from lost profits, lost data or business interruption arising out of relating to the use or inability to use the online services, any websites linked to the online services, the materials, software or other information contained in any or all such online services, regardless of the form of action, whether based in contract, tort (including but not limited to, negligence) or any other legal theory and whether or not advised of the possibility of such damages. some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
While your use of the online services is at your own risk, if any covered party should have any liability for any loss, harm or damage arising out of or relating to this terms of use, the total aggregate liability of the covered parties for any and all claims shall not exceed (i) for the online services sold on a subscription basis, (ii) the amount of fees paid to the Company by you (User) in the six months preceding the claim. You acknowledge and explicitly agree to this clause in furtherance to your use of the platform and the online services.
Non-Disparagement Clause
By accessing or using https://my-cpe.com/ (the “Website”) and any of its services, you (“User”) agree to the following non-disparagement terms:
a) Prohibition on Disparagement.
The User agrees not to make, publish, post, or communicate, directly or indirectly, in any form (including but not limited to oral, written, electronic, social media, or other digital or traditional media), any false, misleading, defamatory, or disparaging remarks, comments, or statements about the Company or the website, or any of its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, partners, licensors, service providers, or any related parties (collectively, the “Protected Parties”).
b) Scope of Disparagement.
a. This prohibition extends to statements made publicly or privately, including but not limited to social media platforms, websites, blogs, online forums, review websites, press releases, interviews, or any other form of communication.
b. Statements that constitute fair criticism, constructive feedback, or legally protected opinions expressed in good faith and through appropriate and official channels designated by Company are not considered disparagement under this clause.
c) Remedies for Breach.
If the User breaches this clause, Company reserves the right to take appropriate legal and non-legal action, including but not limited to:
1. Immediate suspension or termination of the User’s access to the Website and its services;
2. Issuing a cease-and-desist notice;
3. Pursuing legal action for defamation, damages, injunctive relief, and any other available remedies under applicable law;
4. Recovering attorneys’ fees and costs incurred in enforcing this clause.
d) No Waiver of Legal Rights.
Nothing in this clause shall be construed as waiving any legal rights of Company or its affiliates may have under applicable defamation, business protection, or intellectual property laws.
Digital Millennium Copyright Act ("DMCA") Notice
The Company respects the intellectual property rights of others and expects Users of our website and services to do the same. In accordance with the Digital Millennium Copyright Act (DMCA), the Company will respond promptly to claims of copyright infringement committed using the website and the online services that are reported to the Company.
Certain materials on the Platform are from third parties not within Company’s control. Company is under no obligation to, and does not, monitor or pre-screen such third-party content for illegal or infringing materials. However, Company respects the copyright interests of others and, as a policy, does not knowingly permit materials herein that infringe another party’s copyright.
If you believe any materials on the Online Services infringe a copyright, you should provide us with written notice that at a minimum contains:
1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
2. A clear identification of the copyrighted work(s) claimed to have been infringed, or, if the notice covers multiple copyrighted works at a single online site, a representative list of such works, along with a statement affirming ownership or authorized representation of said works;
3. Sufficient identification of the material that is allegedly infringing or the subject of infringing activity, including specific details such as the location (URL or relevant section of the Platform) of the material, so that the Company can locate and assess the content for removal or access disablement;
4. Information reasonably sufficient to permit the Company to contact the complaining party, such as a valid mailing address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
5. A statement that the complaining party has a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or applicable law;
6. A statement, made under penalty of perjury, that the information contained in the notification is accurate, and that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; and
7. The following declaration:
“I have a good faith belief that the use of the copyrighted materials described above and contained on the service is not authorized by the copyright owner, its agent, or the law.”
All DMCA notices should be sent as follows:
ANM Media LLP
Tel: +1 646-688-5128
Email: notice@my-cpe.com
The Company may, at its sole discretion, remove or disable access to any infringing material and may also terminate accounts of repeat infringers in appropriate circumstances.
Upon receipt of the written notification containing the information as outlined in 1 through 7 above:
- Company may remove or disable access to the material that is alleged to be infringing;
- Company may forward the written notification to such alleged infringer; and
- Company may take reasonable steps to promptly notify the alleged infringer that it has removed or disabled access to the material.
Counter-Notification
If the alleged infringer believes that a notice of copyright infringement has been wrongly filed against it and it would like to submit a counter-notification, it may file a Counter-Notification in Response to Claim of Copyright Infringement with Company’s.
To be effective, a Counter-Notification must be a written communication provided to the Company, for Notice that includes the following information:
1. A physical or electronic signature of the alleged infringer;
2. Identification of the material that has been removed or to which access has been disabled, including the precise location (such as the URL or section of the Platform) where the material appeared before it was removed or access to it was disabled;
3. A statement made under penalty of perjury that the alleged infringer has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and
4. The name, address, and telephone number of the alleged infringer, along with a statement that the alleged infringer consents to the jurisdiction of the Federal District Court for the judicial district in which the address is located, or, if the alleged infringer’s address is outside of the United States, for any judicial district in which the Company may be found. The counter-notification must also include a statement that the alleged infringer will accept service of process from the person who submitted the original DMCA notification or an agent of such person.
Upon receipt of a Counter-Notification containing the information as outlined in 1 through 4 above:
- Company may promptly provide you with a copy of the Counter-Notification;
- Company may inform you that it will replace the removed material or cease disabling access to it within ten (10) business days; and
- Company may replace the removed material or cease disabling access to the material within ten (10) to fourteen (14) business days following receipt of the Counter-Notification, provided Company, has not received notice from you that an action has been filed seeking a court order to restrain a Buyer or Subscriber from engaging in infringing activity relating to the material on Company network or system.
Indemnification
You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with:
(a) your access to or use of the website or mobile application;
(b) your violation of these Terms of Use or any applicable law or regulation;
(c) your infringement or misappropriation of any intellectual property or other rights of any third party; or
(d) any content or materials submitted by you through the platform.
Termination
Either the Company or the user may terminate these Terms at any time. The User may terminate this Agreement, with or without cause, by providing written notice on the email provided in the Contact Us clause below to the Company and ceasing all access to and use of the Platform, including any associated websites, mobile applications, and services. Termination shall become effective upon the Company’s acknowledgment of such notice and deactivation of the User’s account.
The Company reserves the right, at its sole discretion, to restrict, suspend, discontinue, or terminate the User’s account and/or access to the Platform, in whole or in part, at any time, for any reason or no reason, with or without prior notice, and without incurring any liability. This includes termination of access to any feature, content, or service offered through or under a separate agreement on the Platform.
In addition, the Company may terminate the User’s account in the event of non-renewal, including failure to pay applicable fees or to complete required renewal procedures in accordance with the applicable subscription or service terms.
The Company may also, at its sole discretion, restrict or terminate access to the Platform or any services in the event of a violation or suspected violation of these Terms, applicable law, or infringement—whether actual or alleged—of third-party rights, including intellectual property rights. The Company expressly reserves the right to disable or terminate accounts of Users who are repeat infringers or who pose a legal or reputational risk to the Company or its services.
Termination of these Terms shall not affect any rights or obligations that have accrued prior to the effective date of termination. Any provisions of these Terms that by their nature, context, or intent are intended to survive termination shall remain in full force and effect.
Data History and Usage After Termination.
Upon termination of the Agreement for any reason, the Company shall have no obligation to retain, store, or provide access to any data, content, or usage history associated with the User's account. The Company may, at its sole and absolute discretion, choose to provide a copy of such data to the User, subject to applicable laws and internal policies.
The User acknowledges and agrees that the Company shall not be liable for any loss, deletion, or unavailability of such data after termination, and the decision to furnish any data post-termination shall rest exclusively with the Company, without any obligation to justify or explain such decision.
Survival
Notwithstanding any termination or expiration of your access to or use of the website, mobile application, Platform, or services, the provisions of these Terms of Use which by their nature, context, or intent are intended to survive such termination shall remain in full force and effect. This includes, but is not limited to, provisions relating to intellectual property rights, disclaimers of warranties, limitations of liability, indemnification, confidentiality, dispute resolution, governing law, injunctive relief, and any other provisions which, by their express terms or necessary implication, are intended to survive termination.
Such surviving provisions shall continue to apply and bind you or your legal entity even after the termination of your user account, agreement, or any cessation of your use of the Platform, regardless of the reason for such termination. The rights and obligations of the parties under such provisions shall continue to be enforceable to the fullest extent permitted by applicable law.
Injunctive Relief
You acknowledge and agree that any breach or threatened breach of our intellectual property rights or misuse of confidential and proprietary information by you would result in irreparable harm to us, for which monetary damages may be an insufficient remedy. Accordingly, we shall be entitled to seek immediate injunctive or equitable relief, including interim or temporary relief, from a court of competent jurisdiction in India to prevent or restrain such breach or threatened breach, without prejudice to any other legal or equitable remedies available under applicable law.
Without waiving any other remedies available under this Agreement or under applicable laws, we may seek such interim or protective relief as may be necessary to safeguard our rights and property pending the final resolution of any dispute. You hereby irrevocably submit to the exclusive jurisdiction of the courts situated in Ahmedabad, Gujarat, India, and waive any objections to such jurisdiction, including objections based on inconvenient forum or similar grounds.
Force Majeure
We shall not be held liable for any failure or delay in performance of our obligations under these Terms, where such failure or delay arising from events beyond our reasonable control. These events may include, but are not limited to, Natural disasters, epidemics, power or utility outages, failure of communication or internet service providers acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, pandemics, or shortages of transportation, fuel, energy, labor, or materials. We will make reasonable efforts to notify users of the occurrence of such an event and resume performance as practically and reasonably possible.
Modifications / Amendments
We reserve the right to modify, update, or amend these Terms of Use at any time, at our sole discretion. Any changes will be effective immediately upon posting the revised Terms on our website or within the mobile application, unless otherwise stated. Your continued use of the website or mobile app after such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates.
Assignment
You may not assign, transfer, or delegate your rights or obligations under these Terms of Use without our prior written consent. Any attempted assignment or delegation without such consent shall be null and void. We may freely assign or transfer our rights and obligations under these Terms, in whole or in part, without restriction and without notice to you, including in connection with a merger, acquisition, sale of assets, or by operation of law.
Severability
If any provision of these Terms of Use is held to be invalid, illegal, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity of any other provision of these Terms.
Relationship of Tthe Parties
Nothing in these Terms of Use shall be construed to create a partnership, joint venture, agency, fiduciary, or employment relationship between you and the Company. You acknowledge and agree that you are using the website and mobile application as an independent user and not as an employee or agent of the Company. Neither party has the authority to bind or obligate the other in any manner.
Governing Law and Binding Arbitration
Governing Law:
These Terms of Use and any disputes arising out of or related to your use of the website, its content, or services shall be governed by and construed in accordance with the laws of the headquarters of ANM Media LLP (Owner and operator of the Website) which is located in Ahmedabad, Gujarat, INDIA without regard to its conflict of law principles.
Binding Arbitration:
In the event of any dispute, controversy, or claim arising out of or in connection with these Terms of Use, including any question regarding its existence, validity, or termination, the user agrees to resolve the dispute as follows:
(a) Informal Resolution: The parties shall first attempt to resolve the dispute informally by negotiating in good faith. If the dispute is not resolved within 10 days, either party may proceed to formal dispute resolution.
(b) Arbitration: If the dispute is not resolved through informal negotiation, it shall be finally settled by binding Arbitration, in accordance with its Arbitration & Conciliation Act 1996. The arbitration shall be conducted in Ahmedabad, Gujarat, India. The decision of the arbitrator(s) shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
Jurisdiction and Venue:
For any disputes that are not subject to arbitration, you agree to submit to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, INDIA, (Headquarters of ANM Media LLP).
Class Action Waiver
User and Company agree that any dispute arising out of or related to this Agreement shall be resolved on an individual basis. To the maximum extent permitted by law, neither party shall initiate or participate in any class action, collective action, or other representative proceeding against the other party, whether in court, arbitration, or otherwise. By entering into this Agreement, both parties waive any right to bring or participate in any class action, collective action, or representative proceeding and expressly agree that all disputes shall be resolved on an individual basis only. If any portion of this Class Action Waiver is found to be unenforceable or invalid, that portion shall be severed, and it shall not affect the enforceability of the remaining provisions of this Agreement, including this Class Action Waiver, to the fullest extent permitted by law.
Precedence of General Clauses
In the event of any conflict or inconsistency between these General Clauses and any service-specific terms, disclaimers, or policies applicable to a particular business vertical or offering (including but not limited to Continuing Professional Education, Mergers & Acquisitions Advisory, Digital Marketing Services, Learning & Development, or Recruitment Services), the provisions of these General Clauses shall prevail, unless expressly stated otherwise in the specific terms.
Notices
All notices, requests, consents, claims, demands, waivers, and other communications under these Terms of Use must be in writing and will be deemed to have been duly given: (a) when delivered by hand (with written confirmation of receipt); (b) when sent by email (with confirmation of successful transmission); or (c) one (1) business day after being sent by a nationally recognized overnight courier, to the address or email provided below or to such other address as either party may designate by notice to the other. Below are the details.
For ANM Media LLP:
Email: notice@my-cpe.com
Address: Office no 801, 804, Sakar-1, Near Gandhigram Railway Station, Ashram Road, Ahmedabad, Gujarat, India, 380007.
LLPIN: AAE-5571.
You agree that we may also provide legal notices to you electronically by posting them on our website or within the mobile application. It is your responsibility to ensure that your account information is current and that you regularly check for communications from us.
Contact Us
We appreciate your interest in our website and welcome any questions, feedback, or inquiries you may have regarding these Terms, the Website, or any of the products and services offered by the company. For assistance, please feel free to reach out to us using the contact details provided below.
You can contact us at:
Email: support@my-cpe.com
Phone: +1 646-688-5128
We are committed to responding to your queries promptly and ensuring a seamless user experience.
Introduction
These Terms, together with CPE, & Other Related Services, (collectively, the “Agreement”), set forth the conditions under which the Company grants you and your Authorized Users the right to access and use the Platform and related Learning & Development Services, as described and purchased under the relevant subscription plan.
By accessing, using, or receiving any part of the Service on the Platform, the Client (a distinct legal entity/organisation) and its Authorized Users acknowledge that they have read, understood, and agree to be legally bound by these Terms. If you do not agree to these Terms, you are not authorized to access or use the Platform.
These Terms constitute a legally binding agreement between you and the Company, governing your access to and use of our website, mobile application (“App”), and all related technologies, features, content, and services made available through them.
If you are accessing or using the Platform on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms. In such case, “you,” “your,” and “User” shall also refer to such entity.
Definitions
“Platform”: Refers collectively to the Website, App, and all services, technologies, and features provided by the Company.
“Authorised Users”: This includes all the users authorised by the client who accesses or interacts with the Platform in any capacity.
→ Visitors: Users who browse the website without subscribing.
→ Subscriber: Refers to any user who has been granted access to the platform through an active Organizational Access plan purchased by their employer or affiliated organization. These learners are authorized users under a multi-user subscription and are entitled to access continuing education content, including on-demand courses, live webinars, podcasts, and compliance management tools, in accordance with the features included in their organization’s subscription tier.
Only Authorised Users with valid Organizational Access are eligible to earn CPE credits and utilize platform features as defined in the subscription agreement between the organization and the company.
→ Free Trial User: The user has access to team subscription features for a limited time but has not paid for a subscription yet.
→ Active User: The user is currently part of a team subscription with full access to all features.
→ Inactive User: The user was previously active but is temporarily not using the subscription (e.g., suspended or deactivated).
→ Expired: The user’s subscription period has ended, and they no longer have access to the team subscription.
→ Removed User: The user was part of the team subscription but has been manually removed by an admin.
→ Transferred In User: The user was previously in a different team subscription and has now been moved to a new team subscription.
“Affiliate”: Refers to any individual or entity that is related to the Company or Client by ownership, control, or association. This may include subsidiaries, parent companies, sister companies, partners, or any other entity that is under common ownership or control with the Company.
“Subscription”: Refers to a paid service plan purchased by the Client that provides time-bound access to the Company’s educational offerings, including but not limited to courses, Continuing Professional Education (CPE) programs, L&D Services (If Applicable), learning management software, and related platform features. A Subscription may include access to content via the website, mobile application, as determined by the specific plan selected by the Client.
“Client User Account”: Means an individual user account provisioned by the Company under the Client’s organizational subscription plan, enabling an Authorized User—such as an employee, contractor, or designated representative of the Client—to access and utilize the Platform and its associated features. Each Client User Account is uniquely assigned, non-transferable, and linked to the Authorized User’s name, credentials, learning history, and CPE records for the duration of the subscription term.
“Client”: Refers to the legal entity (such as a company, organization, or firm) that has entered into an agreement with the Company by purchasing a subscription plan, for the purpose of subscribing to and accessing the Company’s CPE and/or Learning & Development services under an organizational plan. The Client is responsible for managing and overseeing the use of the Platform by its Authorized Users, including the allocation, supervision, and compliance of associated Client User Accounts.
Description & Use of Services
The Company offers Continuing Professional Education (CPE) and Other related services to professionals in the fields of accounting, taxes, finance, human resources, and other related subject areas. These Services are delivered through a variety of formats, including but not limited to live webinars, self-study courses, assessments, e-books, podcasts, certifications, and other digital learning resources (collectively, the “Platform” or “Services”).
As part of its services, the Company provides a specialized CPE for Teams offering, which enables organizations to grant their employees access to a structured library of CPE and L&D content (where applicable). This includes interactive courses, knowledge assessments, certification opportunities, and compliance tracking tools, all delivered through the Company’s proprietary Learning Management System (LMS). This offering is tailored to support enterprise-level learning and development goals, promote workforce upskilling, and ensure regulatory compliance across professional teams.
The Client may sign up and subscribe to any of the subscription plan as offered by the company, which may provide them access to Continuing Professional Education or Learning & Development Services or both, depending upon the subscription plan selected by the client.
License to Use the App
The Company hereby grants you a limited, non-exclusive, non-transferable, and revocable license to download, install, and use a single copy of the mobile application (the “App”) on a mobile device that you own or control, solely for your individual and internal use in connection with the Services provided under these terms of use.
With respect to any App accessed through or downloaded from the Apple Inc. (“Apple”) App Store, this license is further limited to:
(i) use solely on an Apple-branded device that runs iOS (Apple’s proprietary operating system); and
(ii) use as permitted by the “Usage Rules” outlined in the Apple App Store Terms of Service.
All rights not expressly granted herein are reserved by the Company. Nothing in these Terms shall be construed as granting you any right, title, or interest in or to the App, its content, or any proprietary technology used therein, except for the limited license provided above.
Provisioning of the Services
Subject to Client’s and Authorised User’s compliance with these terms of use, the Company will make the Services available to the Client during the Term solely for use in connection with the User’s internal business operations and internal educational purposes, and for no other purpose.
The User is responsible for identifying and authenticating all its Authorized employees, ensuring that only Authorized employees' access and use the Services, and ensuring that all Authorized employees comply with these terms of use.
Client User Accounts
Upon purchase of a subscription plan, the Company will provision a defined number of user accounts (“Client User Accounts”) based on the organization’s subscription plan. These accounts are intended solely for use by the Authorized Users—i.e., employees of the Client—during the active subscription term.
The Client is responsible for:
- Ensuring that only designated Authorized Users access and use the Platform through their respective Client User Accounts;
- Preventing any form of account sharing, reassignment, or concurrent usage by multiple individuals under a single Client User Account;
- Promptly notifying the Company of any actual or suspected unauthorized access or misuse of the Platform or any account credentials.
The Client may request to add additional Authorized Users during the subscription term and shall pay additional fees in accordance with the purchased subscription plan.
The Company reserves the right to suspend, deactivate, or replace a Client User Account if it reasonably suspects that the account has been used in violation of these Terms, including but not limited to unauthorized use, sharing, or credential compromise.
Each Authorized User is granted individual access to the Platform and is solely responsible for the use of their account. All CPE credits, certifications, progress tracking, and usage history are uniquely tied to the originally assigned Client User Account and are non-transferable.
The Client shall ensure that all Authorized Users agree to and comply with these Terms and shall be liable for any breach of the Terms by any such Authorized User. Any sharing, reassignment, or redistribution of Client User Accounts may result in immediate suspension of access without refund and may incur additional charges for unauthorized use.
User Roles and Permissions
As part of our organizational CPE service offering, access to the Platform is governed by a role-based permission structure designed to facilitate efficient team-wide continuing education management. Each subscribing organization may designate Users under the following roles, each with defined responsibilities and access rights, further the detailed roles and permissions are in the panel.
Administrator (“Admin”)
Admins serve as the primary coordinators for the organization’s team subscription and are responsible for overall learning oversight. Admins have the following permissions:
→ Track and manage learning progress and continuing education compliance for all enrolled team members.
This administrator acts as the main point of contact and is responsible for all account-related activities on behalf of the User.
Partner
A Partner is expected to oversee overall learning activity of the organization. They should be able to see the overall progress of the firm.
→ Oversee learning progress and continuing education compliance for all enrolled team members.
Manager
Managers support Admins by managing smaller groups or departmental teams within the organization. managers are granted access to:
→ Assign relevant CPE courses to staff under their supervision based on professional needs and compliance requirements.
→ Monitor course participation, completion status, and compliance progress of their assigned team members.
Staff
Staff users are the primary learners benefiting from the organization’s CPE subscription. Staff are authorized to:
→ Access all eligible CPE courses and resources available under the organization’s subscription plan for professional development and compliance.
→ Complete assigned training and report progress as part of the organization’s continuing education strategy.
Each role is designed to ensure a clear hierarchy of control, efficient team management, and effective compliance tracking. Users must operate strictly within the permissions granted to their role. Misuse of access, including unauthorized course access or role reassignment, may result in disciplinary action or termination of platform access.
Eligibility
The Services are available exclusively to organizations, firms, or teams comprised of a minimum of three (3) professionals who require access to continuing education resources to meet compliance requirements in their respective fields.
Access to CPE for Teams is strictly limited to employees of the Client. Each user must be enrolled by the Client’s designated administrator. The use of licenses by individuals outside of the Client’s organization is strictly prohibited.
By registering for or using the Services, you represent and warrant that your organization or team meets this minimum eligibility criterion. The Company reserves the right to verify compliance with this requirement at any time and may suspend or terminate access to the Platform if it determines, in its sole discretion, that the eligibility requirements are not met.
Seat Allocations and Deletions for Authorised User
Administrators of the Team have exclusive rights to add/remove users. If you want to add users (buy seats), you need to make payment and buy seats. Pricing is mentioned in the given link https://my-cpe.com/continuing-education/teams-subscription-pricing
Once the Administrator removes the user, the user will be moved to the category of "Inactive User" until the subscription for that user does not end for the relevant tenure. Admin also has the right to add back the deleted user and make the profile active again within the subscription term and not after the subscription has ended. Deleted user remains users of Platform. However, their access to client user account is terminated.
Seat Allocations and User Deletion
Organizational access to the Platform is based on a seat-based subscription model, which determines the number of Users who may be concurrently active under the team account. The following terms apply to seat management and user deletion:
Seat Management
- Admins may add or remove users by purchasing within the organization’s subscription.
- Additional seats can be acquired at any time to expand team access, subject to applicable fees and billing adjustments.
User Deletion and Inactivation
- When an Admin removes a user from the team account, the user is designated as an “Inactive User.”
- Inactive Users retain their individual subscription access to platform (if applicable) for the remainder of their billing cycle, but lose access to the organization’s team dashboard, compliance tracking, and team-based features.
- Deleting a user does not automatically cancel or refund any portion of the subscription associated with that seat.
User Transfers
- In the event a User is transferred between, their course history and progress shall be retained and administered in accordance with the receiving client’s internal policies, as supported by the Platform.
The Company reserves the right to audit seat usage to ensure compliance with the subscription terms and may suspend access in the event of misuse, unauthorized access, or violations of the Terms.
Non-Transferability of Seats
Each subscription seat for Authorised user, purchased under an organizational account is uniquely assigned to an individual user and is strictly non-transferable. The following terms apply:
- Once a seat is assigned, it cannot be transferred, or shared with another user for the duration of the subscription term, regardless of the user’s level of activity or employment status.
- All Continuing Education (CE) credits, certificates, and learning history earned through the Platform are permanently attributed to the originally assigned user’s name and profile. These records are maintained to ensure the integrity of compliance tracking and professional accreditation standards.
Clients are responsible for correctly assigning seats at the time of user onboarding. Any misuse or attempt to circumvent this non-transferability policy may result in the suspension or termination of affected accounts.
Subscription Services
The Company offers (“Subscription Services”) as part of its broader Platform offerings. For clarity, Subscription Services shall be considered part of the “Services” as defined in these Terms of Use. Any client or Authorised user that accesses or utilizes Subscription Services is referred to herein as a “Subscriber.”
I. GRANT OF RIGHTS
Subject to these Terms and the applicable subscription plan, the Company grants Subscriber and its authorized educators, administrators, employees, and staff users (“Authorized Users”) a limited, non-exclusive, non-transferable, and revocable license to access to content and, where applicable, download educational content made available through the sign-up for subscription, solely for internal professional development and continuing education purposes.
The Company reserves the right to update or modify Content at any time, including but not limited to the addition or removal of video titles, encoding updates, or accessibility enhancements such as closed captioning. All rights not expressly granted under these Terms are reserved by the Company.
II. PERMITTED AND PROHIBITED USES
Permitted Use:
- Download of instructor manuals or supplementary material where explicitly authorized.
- Streaming by Authorized Users solely for educational and compliance purposes.
Prohibited Use:
- Systematic downloading, copying, archiving, or redistribution of Streaming Content.
- Sharing access credentials or displaying Streaming Content to unauthorized users.
- Creating derivative works, sublicensing, or repurposing content for public performance.
- Circumventing DRM or security measures, or using bots, scrapers, or other automated tools.
- Using Streaming Content in a way that disparages the Company or the Services.
IV. COMPATIBLE DEVICES
Subscription Services may only be accessed using a Compatible Device, which includes any system or device that meets the Company’s technical specifications for streaming and DRM protection. Compatibility may change over time based on updates by the Company or third-party vendors (e.g., operating system or browser providers).
Subscribers acknowledge that device support may vary and that a device compatible today may not remain compatible in the future.
V. VIDEO QUALITY
Streaming quality may vary based on the Subscriber’s device and available bandwidth. The Company may adjust the resolution dynamically to maintain uninterrupted playback. While the Company aims to offer high-quality experiences, no guarantees are made regarding streaming resolution, quality, or uninterrupted access, which may be affected by external factors beyond the Company’s control.
Subscription Features, Inclusion and Offers
Where the Client purchases a Subscription, the Client will be granted full access to the Services and features offered under the Company Platform for the duration of the Term. The Client will be assigned the number of Client User Accounts as per the subscription plan. Each such account shall be subject to the non-transferability and licensing conditions set forth in these Terms.
The availability of such premium inclusions is contingent on the subscription plan selected. The Company reserves the right to update, enhance, or modify the content offerings within the subscription plan, provided that any such changes do not materially diminish the overall value of the Services during the active subscription term.
All benefits, inclusions, and promotional offers related to Subscriptions are subject to change at the Company’s sole discretion, and continued use of the Platform following such changes constitutes acceptance thereof. Please refer Link.
Learning Management System (LMS)
Access to the LMS is granted as part of the CPE for Teams package. Users and administrators must adhere to usage policies. The Company reserves the right to limit or revoke access in the event of misuse, policy violations, or suspected breaches.
Learning & Development Services
Where applicable, clients may engage the company for additional learning and development (L&D) services beyond the scope of standard CPE offerings. Indicative inclusions of such services may encompass practical training programs, role-based learning paths, leadership development resources, skill-building assessments, and exam preparation support. The exact scope, deliverables, timelines, and commercial terms of L&D services shall be mutually agreed upon by the parties through written confirmation, which may be via email communication or supplemental statement(s) of work (sow). Any changes or additions to the agreed scope shall similarly require mutual written confirmation.
The company reserves the right to make minor modifications to the available L& inclusions based on evolving program design, platform capabilities, or content partner updates, provided such modifications do not materially diminish the overall value of the agreed-upon services.
Use of Personal Information
Your use of the Websites, the Platform, the App and/or the Services may involve the transmission to us of certain personal information. Our policies with respect to the collection and use of such personal information are governed according to our Privacy Policy, which is hereby incorporated by reference in its entirety.
Community Guidelines
The Company is committed to maintaining a professional, respectful, and safe environment for all Users of its Platform, including team-based learners, administrators, and organizational clients. By accessing or using the Website, the Platform, the App, and/or any of the Services, you agree to abide by the following community standards and conduct rules:
Lawful and Professional Use: You will use the Platform only for lawful and authorized purposes. You agree not to engage in any fraudulent, unethical, or illegal conduct, including commercial exploitation, promotion of unrelated services or products, or participation in pyramid schemes or similar ventures.
No Competitive Intelligence or Unauthorized Research: You will not use the Platform to collect, copy, or extract any data, content, or proprietary information for the purpose of developing, marketing, or supporting competing educational platforms or services.
Prohibited Content: You will not upload, post, transmit, or make available any content that:
- Infringes upon or violates any third-party intellectual property rights, including copyrights, trademarks, or proprietary rights;
- Is defamatory, harassing, obscene, pornographic, offensive, violent, or otherwise inappropriate;
- Contains private or personally identifiable information of others, including names, addresses, phone numbers, or payment details, without proper authorization.
Respectful Conduct: You agree not to engage in behavior that threatens, stalks, impersonates, or harasses other Users or employees of the Company.
Authenticity of Identity: You must not create fake identities or multiple user accounts to manipulate access to content, circumvent subscription terms, or gain unfair advantage (e.g., repeated use of promotions or trials).
Protection of Platform Integrity: You will not:
- Interfere with, disable, or disrupt any security, advertising, or user feedback features of the Platform;
- Use bots, spiders, scrapers, or other automated tools to access or copy content unless authorized (excluding search engines in compliance with our robots.txt file);
- Introduce viruses, malware, or attempt unauthorized access to files, data, or accounts;
- Impose an unreasonable burden on the Platform’s infrastructure or attempt to compromise its stability or performance.
The Company reserves the right, at its sole discretion and without notice, to suspend, restrict, or permanently deny access to any User or Subscriber who violates these guidelines or engages in any conduct that undermines the integrity or professionalism of the Platform.
Intellectual Property
The Company’s Website, Platform, App, and all related Services contain proprietary content and materials, including but not limited to software, text, graphics, logos, images, videos, audio recordings, assessment tools, course materials, and other audiovisual or digital elements (collectively, the “Content”). This Content is either owned by the Company or licensed from third-party providers and is protected under applicable United States and international intellectual property laws, including but not limited to copyright, trademark, and trade secret laws.
Except as explicitly permitted under this Agreement, you are granted no rights, title, or interest in or to any part of the Content. You may access and use the Content solely for your authorized internal use in connection with your active subscription to the Services. You may not:
- Copy, reproduce, modify, distribute, publicly display, perform, sublicense, or create derivative works from the Content;
- Remove or obscure any copyright, trademark, or proprietary notices embedded within the Content;
- Use the Content for commercial redistribution, public performance, or posting on other platforms, websites, or networked environments;
- Sell, assign, transfer, sublicense, or otherwise exploit the Content beyond the rights granted under your specific user license.
Any unauthorized use of the Content is strictly prohibited and constitutes a material breach of this Agreement. Upon any such violation, your right to access the Content and Services will be immediately terminated, and you must promptly destroy or delete all copies of the Content in your possession or control.
Trademarks and Proprietary Marks
All trademarks, service marks, logos, and branding elements used on or in connection with the Website, Platform, App, and Services (collectively, the “Trademarks”) are either:
- Owned by MYCPE ONE LLC or its affiliates, or
- The property of their respective third-party owners (the “Third-Party Trademarks”).
Nothing in these Terms or on the Platform shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark without the express prior written consent of the Company or the appropriate third party for each specific use. Use of the Trademarks as part of any link, marketing material, or external communication requires advance written approval and must not misrepresent the relationship between you and the Company.
All goodwill derived from the authorized use of the Company’s Trademarks shall inure exclusively to the benefit of the company.
Protection Of Platform Design and Content Structure
The overall look and feel, user interface, and functional architecture of the Platform, App, and Website—collectively referred to as “Trade Dress”—are protected under applicable laws governing trade dress, unfair competition, and proprietary design. Framing, mirroring, replication, or imitation of any part of the Website, Platform, or App, in whole or in part, is strictly prohibited.
None of the Content or design elements may be retransmitted, republished, or reused without the Company’s express, written permission for each specific instance.
Ownership; Reservation of Rights
a. Client Data
The Client retains full ownership of all data and information, including any personal data or learner-generated content (collectively, “Client Data”), that is entered into the Platform by the Client or any of its Authorized Users during the course of using the Services.
By using the Services, the Client grants the Company a non-exclusive, worldwide, royalty-free, irrevocable, sublicensable, and fully paid-up license to access, use, process, store, disclose, and transmit such Client Data solely for the following purposes:
- To provide, maintain, and support the Platform and the Services;
- To improve, optimize, and enhance the Company’s Services, technology, and user experience;
- To create and utilize aggregated and de-identified data (“Aggregated Data”) that does not identify any specific individual or organization.
The Company may use Aggregated Data for any business purpose, including analytics, benchmarking, and product development, without restriction and without any obligation to the Client.
b. Company Data and Intellectual Property
The Company and its licensors retain all right, title, and interest in and to:
- The Platform, App, Website, and all associated software, tools, and technologies;
- All materials, documentation, and deliverables developed or provided in connection with the Services;
- Any and all enhancements, improvements, configurations, or modifications thereto, whether developed by the Company independently or in connection with the Client.
No rights are granted to the Client other than those expressly set forth in this Agreement.
c. Collection and Use of Technical Information
The Company may collect technical and diagnostic information related to the Client’s or its Users’ use of the Platform, including but not limited to device identifiers, system performance metrics, and usage analytics. Such information is collected to support service delivery, monitor usage trends, improve functionality, and ensure the security and stability of the Platform.
This information may be used internally or with trusted service partners in accordance with the Company’s Privacy Policy.
d. Feedback
If the Client or any Authorized User provides the Company with any suggestions, feedback, recommendations, feature requests, or other input regarding the Services (“Feedback”), the following shall apply:
i. The Client acknowledges that such Feedback is non-confidential and does not contain any proprietary information; and
ii. The Company shall be free to use, disclose, reproduce, license, or otherwise exploit the Feedback, without restriction or obligation to the Client, and without compensation of any kind.
e. Reservation of Rights
All rights not expressly granted to the Client under this Agreement are reserved by the Company. Nothing in these Terms shall be construed to convey any ownership or license rights by implication, estoppel, or otherwise.
Marketing Usage
By subscribing to and utilizing our Platform and Services, you hereby grant the Company permission to use your organization’s name, logo, and general information regarding your use of our Platform and Services for promotional, marketing, and advertising purposes. Such usage may include, but is not limited to, featuring your organization's name and logo on the Company’s website, mobile application, presentations, case studies, promotional materials, press releases, newsletters, social media posts, and other marketing communications.
You acknowledge and agree that any usage described herein shall be performed respectfully, truthfully, and without misrepresentation of your organization’s relationship with the Company. If you prefer not to have your organization’s name or logo included in such marketing activities, you must notify the Company in writing via email to support@my-cpe.com, specifying your request to opt-out from marketing usage.
Upon receipt of your written request, the Company will cease all new marketing activities involving your organization’s name and logo within thirty (30) business days. However, materials published or distributed prior to receiving your opt-out request may continue to remain publicly accessible or in circulation.
Subscription Terms
Organizational Use & Non-Transferability: Subscriptions are intended solely for organizational use by the subscribing entity and its authorized team members. Access credentials and benefits are non-transferable and may not be shared, assigned, or otherwise transferred to any individual or entity outside of the subscribing organization.
Payment Requirement: A valid and up-to-date Payment Method is required at the time of sign-up and must be maintained throughout the subscription term. Failure to provide or update a valid payment method may result in suspension or termination of access to the Services.
Automatic Renewal: Unless cancelled in accordance with these Terms, subscriptions will automatically renew at the end of each billing cycle. You may cancel your subscription at any time prior to the next billing date to avoid automatic charges for the subsequent term. Cancellations will take effect at the end of the current billing cycle. The Company shall send an email to the client to confirm the number of authorised users under the subscription plan for which renewal is being done.
The Company reserves the right to update pricing, billing intervals, or subscription terms upon reasonable notice, which may be provided via email or through the Platform.
Termination & Suspension of Subscriptions.
Company reserves the right to suspend or terminate a subscription without prior notice if:
- A user violates the Terms & Conditions or engages in fraudulent activity.
- Payment is not successfully processed.
Free Trial
The Company may, at its sole discretion, offer a free trial period for new Users to access and evaluate the Platform and its Services. The following terms apply to any such free trial:
Payment Method Required: A valid Payment Method must be provided at the time of signing up for the free trial. However, no charges will be applied until the trial period concludes.
Automatic Conversion to Paid Membership: Unless cancelled before the end of the free trial, the subscription will automatically convert to a paid membership, and the Payment Method on file will be charged in accordance with the selected subscription plan.
Cancellation: Users may cancel their trial or subscription at any time directly through their user dashboard. If cancelled before the trial period ends, no charges will be incurred.
No Refund Policy: All charges are final. Once the trial converts to a paid membership and the payment is processed, no refunds will be issued, regardless of usage or subsequent cancellation.
The Company reserves the right to modify or terminate the free trial offer at any time, without prior notice, and to limit eligibility or duration to prevent misuse.
Billing Cycle
Billing Cycle and Renewal Period
Each Subscription shall operate on a fixed, annual billing cycle ("Billing Cycle"), commencing on the subscription start date and renewing automatically on the corresponding calendar date of each subsequent year (“Renewal Date”). All Users under a given client’s subscription shall be aligned to a single Renewal Date.
Annual Billing and Payment Terms
The client shall be invoiced in full, on an annual basis, for the total number of User subscribed as of the commencement of each Billing Cycle. Payment shall be due in advance and shall cover the entire annual period for each subscribed User.
- Mid-Year Additions: In the event the client adds additional Users during an ongoing Billing Cycle, such additions shall be billed as agreed price per User defined during the sign-up, without proration, and said Users shall remain subject to the existing Renewal Date.
- Mid-Year Reductions: The Client shall not be entitled to any refund of fees for services rendered during the active Billing Cycle. However, the Company may, at its sole discretion, permit the replacement of a user provided that the designated user has not commenced any course or generated a certificate of completion.
Renewal and Seat Adjustment
Prior to the Renewal Date, the clients designated administrator will be provided an opportunity to review and adjust the number of active User seats for the forthcoming Billing Cycle. Upon renewal, the client shall be invoiced for the total updated seat count, and payment shall be due in advance for the entirety of the new Billing Cycle.
Change in Price and Subscription Plans
The Company reserves the right to modify its pricing structure, subscription plans, or service inclusions at any time. Any such changes will become effective at the start of the next billing cycle following notice to the Admin or billing contact of the subscribing organization. Continued use of the Platform after the effective date of a price change constitutes acceptance of the new pricing.
If the organization does not agree to the revised pricing or plan structure, it may cancel the subscription prior to the start of the next billing cycle in accordance with the Cancellations and Auto-Renewals clause in the Refund Policy.
Refunds for Team Subscriptions
Team subscriptions are non-refundable. Once payment has been processed for a billing cycle the subscription fee is non-reversible, regardless of usage, seat allocation, or user participation.
No partial refunds will be provided for cancellations, user deletions, underutilized seats, or early termination of the subscription term.
Inclusions and Offers
All course access, compliance tools, and special features included in a team subscription are governed by the plan selected at the time of purchase or as subsequently upgraded.
Promotional offers, discounts, or bundled services may be time-limited or conditional, and the Company reserves the right to withdraw or alter such offers at its discretion. Inclusion of specific content formats or features is not guaranteed to remain unchanged throughout the subscription term.
Refund Timing
Where an exception is made by the Company (at its sole discretion) and a refund is approved, the refund will be processed within 10–15 business days from the date of approval. Refunds will be issued to the original payment method used at the time of purchase.
Please note that this timing may vary depending on the processing time of your financial institution.
Customer Support
The Company provides dedicated relationship manager for all team subscriptions. Admins and authorized team members can get access to direct number and email from their portal to contact for issues related to:
- Account setup and seat allocation
- Course access and learning paths
- Technical assistance
- Compliance tracking and reporting
- Billing and payment inquiries
- Any other
Support is available via email, live chat, and phone during regular business hours. For enterprise accounts, priority or white-glove support may be available upon request or as part of a premium service package.
Contact Us
We appreciate your interest in our website and welcome any questions, feedback, or inquiries you may have regarding these Terms, the Website, or any of the products and services offered by the company. For assistance, please feel free to reach out to us using the contact details provided below.
You can contact us at:
Email: support@my-cpe.com
Phone: +1 646-688-5128
We are committed to responding to your queries promptly and ensuring a seamless user experience.
Introduction
Welcome to the website https://my-cpe.com (the “Website”), which is owned and operated by ANM Media LLP (“Company,” “we,” “us,” or “our”). We are committed to protecting the privacy of individuals who visit or use our website, mobile application (“app”), and related services (Collectively, The “Platform”).
This Privacy Policy sets forth the types of personal information we may collect from you, how we use, share, and protect that information, and your rights and choices with respect to your personal data.
Description of User and Acceptance of Terms
This Privacy Policy applies to all users who access, browse, or otherwise interact with our website, including but not limited to Visitors, Registered Users and Subscribers, (collectively, “Users”).
By accessing or using the website, mobile application (“App”), and/or any of the services provided therein (collectively, the “Services”), or by otherwise affirmatively indicating your acceptance of this Privacy Policy, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy, together with our accompanying Terms of Use for the services provided on our website. If you do not agree to the terms of this Privacy Policy or the Terms of Use for the services, you must refrain from accessing or using the Services.
Definitions
- "Website" refers to our website located at https://my-cpe.com/, including all subdomains, content, and services offered through it.
- "User", "you", or "your" refers to any individual who accesses, browses, or uses the Website in any manner, including Visitors, Subscribers, and Registered Users.
- “Visitor” Any individual who accesses or browses the website without logging into an account shall be considered a Visitor. A Visitor may or may not have previously registered or created an account on the platform.
- “Subscriber” refers to any individual who has successfully registered for a account on the website and holds an active, valid subscription plan that grants access to continuing education content, including but not limited to on-demand courses, live webinars, podcasts, conferences, packages, advanced certifications, ebooks, and compliance tools. A Subscriber is entitled to use the Mobile App and Web Platform features made available under their subscription tier, subject to the terms and conditions of use.
- “Registered User” means a User who has created an account on the Website and may access specific services, features, or content available only to account holders after paying a specific fee or without fee.
- “Personal Information” means any information that identifies, relates to, describes, or could reasonably be linked to a particular individual, including but not limited to name, email address, contact number, mailing address, IP address, and any other data considered personal under applicable data protection laws.
- “Non-Personal Information” refers to data that does not, on its own, identify a specific individual. This may include anonymous usage data, general demographic information, browser type, device information, and other technical data.
- “Processing” Any action performed on personal data, including collection, storage, use, disclosure, or deletion.
- “Data Controller” The entity deciding the purpose and means of processing personal data.
- “Data Processor” A third-party processing data on behalf of the Data Controller.
- “Consent” A freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which they signify agreement to the processing of personal data.
- "Cookies" means small files stored on your device that are used to collect and store information about your interactions with the Website.
- "Third Parties" refers to entities or individuals other than the Company, including service providers, partners, and affiliates that may assist us in delivering services or performing business functions.
- "Applicable Laws" means any data protection and privacy laws, rules, or regulations that govern the collection, use, and storage of Personal Information, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), Digital Personal Data Protection Act, and other relevant national or international laws.
Information We Collect
The Company in providing our Services, collects and processes both personal and non-personal information, including but not limited to the following categories:
Personal Information
We may collect and process personal information that you voluntarily provide to us or that is otherwise necessary for the provision of our Services, including, but not limited to:
- Full name.
- Email address.
- Phone number.
- Billing and payment information.
- Continuing Education (CE) and licensing information.
- Geolocation data.
- Device identifiers and associated metadata.
Transactional and Payment Information
For purposes of processing transactions, we may collect:
- Billing address
- Payment method details (e.g., credit/debit card or payment gateway data)
- Transaction history and related financial records
- Non-Personal and Technical Information.
We may also collect certain non-personal and technical data automatically through your use of the Services, such as:
- Browser type and version
- Internet Protocol (IP) address
- Device type and operating system
- Access times and referring URLs
- Interaction data, clickstream, and usage statistics
Cookies and Tracking Technologies
We utilize cookies and similar tracking technologies to monitor user activity, analyze usage trends, enhance user experience, and improve the functionality and performance of our Services. For more information, please refer to our Cookie Policy.
Categories of Collected Information
The categories of information we collect are further detailed as follows, depending on how you interact with our Website, Mobile Application, and Services:
a. Contact Information
When you contact us (e.g., via forms, email, customer support, or by subscribing to newsletters), you may provide personal details such as your name, email address, and phone number ("Contact Information"). This data is used to fulfill your requests, communicate with you, and send direct marketing communications, which you may opt out of at any time.
b. Billing Information
To subscribe to or make purchases through our Services, you may be required to provide credit card information, billing address, and other financial data (“Billing Information”). This information is collected and processed securely by our third-party payment processors. We do not store or access your complete billing data directly.
c. Continuing Education (CE) Information
When you register an account on our Platform or App, we may collect information such as your date of birth, employer, professional licenses, and credentials (“CE Information”). This data helps us manage your profile and maintain accurate continuing education records for providing you feature of credit tracking.
d. Geolocation Information
With your device’s permissions, we may collect geolocation data to customize service offerings and improve functionality. You can control location access through your browser or device settings.
e. Device and Activity Information
We may automatically collect technical data when you use our Services, such as:
- IP address, browser type, and operating system
- Referring/exit pages, timestamps, and session duration
- Mobile device type, UUID, OS version, carrier, and hardware specs
This “Activity Information” helps us analyze how users interact with the Platform, improve our Services, and troubleshoot issues.
f. Cookies and Tracking Technologies
"We utilize cookies and similar tracking technologies, including but not limited to tools such as Cookieyes, Hotjar, Clarity, Push Notifications, and other related services to monitor user activity, analyze trends, enhance the user experience, measure the effectiveness of our marketing campaigns, and improve the overall functionality and performance of our Website, App, and Services. You can manage your preferences related to cookies and tracking technologies through your browser settings or by reviewing our detailed Cookie Policy.
g. Third-Party Analytics
"We engage reputable third-party analytics and related service providers, including but not limited to Google Analytics (GA4), Google Tag Manager (GTM), Google Search Console, Bing Search Console, Google Ads, Facebook, Zoom, Vimeo, Crisp Chat, Hotjar, Clarity, Cookieyes, Push Notifications, and other similar platforms. These services may collect, process, and report data about your interactions with our Website, App, and Services using cookies, pixels, web beacons, device identifiers, and other tracking mechanisms. This data helps us understand user behavior, optimize our content and marketing efforts, troubleshoot technical issues, and enhance your overall experience on our Platform.
By accessing and using the Website, App, or Services, you acknowledge and consent to the processing of your data by these third-party analytics and service providers in accordance with their respective privacy policies. To learn more or manage your preferences, you can visit their respective privacy policy pages linked below:
- Google Analytics & GA4
- Google Tag Manager (GTM)
- Google Search Console
- Bing Search Console
- Facebook
- Google Ads
- Zoom
- Vimeo
- Crisp Chat
- Hotjar
- Clarity
- Cookieyes
- Reddit
Please note that this is not an exhaustive list of third-party tools and opting out of these analytics tools may limit your ability to use certain features of our website or Services."
h. The Information Collected by or Through Third-Party Advertisers/Remarketers
We may share Information about you with third parties that we have selected and approved for ad distribution and ad optimization (defined as the tailoring, targeting (i.e., behavioral, contextual, and retargeting), analyzing, managing, reporting, and optimizing of ads). These third parties may use cookies, pixel tags (also called web beacons or clear gifs), and/or other technologies to collect Other Information for such purposes. Pixel tags enable us and these third-party advertising companies to recognize a browser’s cookie when a browser visits the site on which the pixel tag is located in order to learn which advertisement brings a user to a given site. In addition, we may receive Other Information from advertisers and/or their service providers such as advertising identifiers, IP addresses, and post-conversion data. You may choose to opt-out of this type of tracking and sharing of information at any time by selecting the specific partners you wish to exclude from this website http://www.aboutads.info/choices. You can also limit this type of tracking through the Do Not Track functionality in your web browser and a “Limit Ad Tracking” setting on iOS devices or a setting to “Opt out of Interest-Based Ads” on Android.
By accessing and using the Website, the Platform, and/or the Services, you consent to the processing of data about you by these advertisers/remarketing providers in the manner and for the purposes set out in this Privacy Policy. To learn more about how major advertising platforms collect and use your data or to manage your ad preferences, please visit the respective policy pages below:
Google Ads: Google Advertising Policies
Facebook Ads: Facebook Advertising Preferences
LinkedIn Ads: LinkedIn Ad Settings and Preferences
Microsoft Ads: Microsoft Ad Settings
Text Messages
You may elect to receive SMS text messages from us regarding the services that you have registered to use, and the services that you may find of interest. These messages may use information automatically collected based on your actions while on our Websites, Platform and/or our Services and may prompt messaging such as reminders regarding the program, changes in dates/times, and requests for program reviews. To the extent you voluntarily opt to have SMS notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. By opting-in to receive SMS text messages from us, you acknowledge that messaging and data rates may apply depending on your phone service provider. You may opt out of receiving SMS text messages at any time by texting “STOP” in response to the text messages you receive or by changing your notification and communication preferences in the Platform or by writing to us at support@my-cpe.com. However, by opting out of receiving text messages, you may not be able to use full functionality of the Platform and Services.
How We Use Your Information
Legal Bases for Processing Personal Data.
We process your personal data in accordance with applicable data protection laws and rely on one or more of the following legal bases:
- your explicit consent;
- the necessity of processing for the performance of a contract with you;
- compliance with our legal or regulatory obligations;
- the protection of your vital interests or those of another person; and/or
- our legitimate business interests, provided such interests are not overridden by your fundamental rights and freedoms.
Purposes of Processing
We use your personal data to operate, maintain, and improve our Services. This includes, but is not limited to:
- managing user accounts;
- processing payments and transactions;
- delivering personalized content or recommendations; and
- providing technical or customer support.
We may also process your personal data to comply with applicable legal obligations, detect and prevent fraud, address security concerns, and enforce our Terms of Use and other applicable policies.
Communications
We may send you service-related notifications, administrative messages, newsletters, and promotional communications. You may opt out of receiving marketing-related messages at any time by clicking the “unsubscribe” link included in such communications, replying “STOP” to SMS messages, or contacting us directly at support@my-cpe.com. Please note that you may continue to receive non-promotional communications related to your account or transactions, even after opting out of marketing communications.
Text & Email Marketing Consent
By providing your phone number or email address, you expressly consent to receive both transactional and promotional communications from us via email or SMS. These communications may include updates, offers, and information about our Services. You may withdraw your consent at any time by using the opt-out mechanisms provided in the messages.
How We Share Your Information
We do not sell, rent, or lease your personal information. However, we may share, transfer, or disclose it under the following circumstances:
- To Provide and Operate Our Services: We may share your information with trusted service providers who assist us in operating our Websites, Apps, Platform, and Services. This includes functions such as payment processing, shipping, marketing, promotions management, email distribution, order fulfillment, customer service, fraud detection and prevention, and digital infrastructure hosting. These third parties will only have access to your information as necessary to perform their functions and are bound by contractual obligations to protect your data in accordance with applicable law.
- Within Our Corporate Group: We may share your information with our parent companies, subsidiaries, affiliates, and brands under common ownership or control, as necessary to operate our business and provide services.
- Aggregated or De-Identified Information: To better understand and serve our users, we may use your information in aggregate or de-identified form to analyze and improve our Websites, Apps, Platform, and Services. This data does not personally identify you and may be shared with affiliates, business partners, agents, and other third parties for lawful business purposes.
- Business Transfers: If the company or its assets are involved in a business transaction such as a merger, acquisition, financing, bankruptcy, reorganization, or sale, your personal information may be transferred as part of the transaction.
- Legal Requirements and Protection of Rights: We may disclose your information to comply with applicable laws, court orders, legal processes, or government or law enforcement requests. We may also do so if we believe such disclosure is necessary to protect our rights, property, safety, or that of others.
- We will take commercially reasonable measures to ensure that any third party receiving your personal information undertakes to: (i) use it only for the purposes described in this Privacy Policy; (ii) not disclose it except as permitted by law, with your consent, or as described herein; and (iii) maintain appropriate safeguards to protect your data.
International Data Transfers
Since we operate globally, your data may be stored and processed in various jurisdictions, including the India, United States, Canada, and the United Kingdom.
Data Security
We prioritize the security of your personal information and implement industry-standard protection measures, including encryption, secure servers, firewalls, and strict access control policies. We take commercially reasonable steps to ensure your information is protected from loss, misuse, unauthorized access, disclosure, alteration, or destruction taking into account the nature of the data and the risks involved in processing it, in compliance with applicable laws and regulations.
Despite our efforts, no method of transmission over the Internet or method of electronic storage is completely secure. As such, we cannot guarantee the absolute security of any information you transmit to us or store on our systems and we encourage you to exercise caution when deciding what information to share through such channels.
We encourage you to take appropriate steps to help protect your data, including using strong, unique passwords, enabling two-factor authentication where available, and safeguarding your login credentials.
Security Limitation Disclaimer
As stated above, we take stringent measures and adopt industry best practices to protect your privacy and personal information. However, 100% security over the internet does not exist. Certain risks such as cyberattacks, technical disruptions, or other unforeseen events may still arise despite our precautions.
We also urge you to take responsibility for safeguarding your information by not sharing login credentials, avoiding use of public or unsecured networks, and ensuring your personal devices are not left unattended while accessing our services.
Your Rights and Choices
Depending on your location, you have the right to access, modify, delete, or restrict the processing of your personal information.
- United States (California) (CCPA): Right to access, delete, and opt-out of data sharing.
- European Union & UK (GDPR): Right to access, correct, erase, restrict processing, and data portability.
- Canada (PIPEDA): Right to access and amend personal data.
- India (DPDP Act): Rights to access, correct, and withdraw consent.
If you wish to exercise any of these rights, please contact us at support@my-cpe.com.
The Rights of Users
Users have the following rights regarding their personal data processed by MYCPE ONE:
- Right to Withdraw Consent: Users have the right to withdraw their consent to the processing of their personal data at any time.
- Right to Object: Users can object to the processing of their personal data based on legitimate interests or for direct marketing purposes.
- Right of Access: Users can request access to their personal data and obtain information about the processing activities.
- Right to Rectification: Users can request to correct or update inaccurate or incomplete personal data.
- Right to Restrict Processing: Users have the right to restrict the processing of their personal data under certain circumstances.
- Right to Erasure: Users can request the erasure of their personal data, subject to legal obligations or overriding legitimate grounds.
- Right to Data Portability: Users can request to receive their personal data in a structured, commonly used, and machine-readable format and transmit it to another data controller.
- Right to Lodge a Complaint: Users have the right to lodge a complaint with a data protection authority regarding processing their personal data.
To exercise these rights or obtain further information, users can contact MYCPE ONE using the contact details provided in this document under the Contact US section.
Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When personal data is no longer required, we securely delete or anonymize it to prevent unauthorized access.
Third-Party Links
The Website, the App, and the Services may, from time to time, contain links to external websites. We encourage you to review the privacy and security policies of any externally linked websites that may be accessed through the Websites, the Apps. We assume no responsibility or liability for the information collection and disclosure practices of any external websites that a user can access through the Websites, the Apps, the Platform or the Services. Please check the privacy policies of these external websites before you submit any personal information to them.
Children's Privacy
We do not knowingly collect, receive, maintain, or use personal information from children under 18 years of age, and no part of any of the Website, the App, the Platform and/or the Services is directed to children under the age of 18. If you are under the age of 18, please do not provide any personal information through the Websites, the App, and/or the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Privacy Policy by instructing their children to never provide any personal information on the Websites, the Apps, the Platform, the Services, or any other web site without their permission. If you learn that your child has provided us with personal information without your consent, you may alert us at support@my-cpe.com and we will endeavor to delete that information from our databases If we learn that we have collected any personal information from children under 18, we will immediately take steps to delete such information and terminate the child’s account.
Class Action Waiver
User and Company agree that any dispute arising out of or related to this Agreement shall be resolved on an individual basis. To the maximum extent permitted by law, neither party shall initiate or participate in any class action, collective action, or other representative proceeding against the other party, whether in court, arbitration, or otherwise. By entering into this Agreement, both parties waive any right to bring or participate in any class action, collective action, or representative proceeding and expressly agree that all disputes shall be resolved on an individual basis only. If any portion of this Class Action Waiver is found to be unenforceable or invalid, that portion shall be severed, and it shall not affect the enforceability of the remaining provisions of this Agreement, including this Class Action Waiver, to the fullest extent permitted by law.
Video Viewing Data and Third-Party Sharing
When you interact with video content on our platform, we may collect information about your viewing activity, such as the videos you watch, duration of views, playback behavior (e.g., pauses, skips), and general usage patterns. This information (“Viewing Data”) helps us understand user preferences, enhance content offerings, and improve the overall quality of our services.
To facilitate these purposes, we may utilize various third-party tools and service providers—such as video hosting platforms, analytics solutions, and marketing software—that automatically collect and process Viewing Data on our behalf or as part of their integration with our platform. These third-party tools operate independently and are not bound by formal legal agreements with us. As such, we do not exert control over their data handling practices beyond what is publicly disclosed in their respective privacy policies and terms of service. Users are adviced to refer to their privacy policies and terms of service.
We make reasonable efforts to use only reputable tools that follow widely accepted industry standards for data privacy and security. Where feasible, we ensure that any Viewing Data shared through such tools is anonymized or stripped of personally identifiable information before transmission. However, we advise users to understand that some data, especially when linked to registered accounts, may be indirectly identifiable.
By using our platform, you acknowledge and consent to our use of third-party tools for collecting and analyzing Viewing Data, and the associated sharing of such data for legitimate operational purposes. You also understand and accept that we do not guarantee contractual data protection obligations on the part of these third parties. If you wish to limit such data sharing, you may opt out of non-essential analytics via your account settings, browser-level restrictions, or by contacting us directly at support@my-cpe.com.
We remain committed to transparency and compliance with applicable data protection laws, including but not limited to the Video Privacy Protection Act (VPPA), the California Consumer Privacy Act (CCPA), and the General Data Protection Regulation (GDPR), to the extent that they apply to your use of our platform.
Do Not Track
As discussed above, third parties such as advertising networks and analytics providers may collect information about your online activities over time and across different websites when you access or use the Websites, the Apps, the Platform and/or the Services. Currently, various browsers offer a “Do Not Track” option, but there is no standard for commercial websites. At this time, we do not monitor, recognize, or honor any opt-out or do not track mechanisms, including general web browser “Do Not Track” settings and/or signals.
Changes to This Policy
We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the effective date will be modified accordingly. We encourage users to review this policy regularly.
Contact Us
We appreciate your interest in our website and welcome any questions, feedback, or inquiries you may have regarding these Terms, the Website, or any of the products and services offered by the company. For assistance, please feel free to reach out to us using the contact details provided below.
You can contact us at:
📧 Email: support@my-cpe.com
📞 Phone: +1 646-688-5128
We are committed to responding to your queries promptly and ensuring a seamless user experience. By using the website and the platform and any service of the company, you explicitly agree to this Privacy Policy.
Refund Policy For Continuing Education (Individual)
This Refund Policy applies to users (“Subscribers” or “Users”) who have purchased Individual Subscription, Packages, and Individual courses, via the platform. The user agrees to the terms set forth herein, which form an integral part of the Company’s Terms of Use.
Refund Eligibility
Refunds may be considered only in the following exceptional and verifiable cases:
- The user is unable to access content due to a persistent technical issue originating from the platform, provided that: the user has reported the issue in a timely manner; the issue is attributable to a fault in the Company’s systems or services; and the problem remains unresolved despite reasonable and documented efforts by the Company’s support team to rectify it.
- The user is charged multiple times due to a technical malfunction attributable to the Company.
Refund Request Procedure
All refund requests must be submitted in writing to support@my-cpe.com within thirty (30) calendar days from the date of the original transaction. Each request must include:
- Full legal name and contact information of the Subscriber;
- Registered email address of the subscriber
- A detailed explanation of the refund basis;
- Any relevant supporting documentation.
- Failure to comply with the foregoing requirements shall render the refund request ineligible for consideration.
Evaluation and Processing
Upon receipt, Company shall evaluate the refund request. Where a refund is approved, Company shall initiate the refund to the original payment method after deducting a non-refundable transaction charge of USD 10.00 or its equivalent in the currency used by the user at the time of payment. Refunds shall not exceed the actual amount collected.
Non-Refundable Circumstances
Refunds will not be issued under any of the following circumstances:
- The Subscriber failed to cancel auto-renewal through the self-service portal despite prior reminders;
- The Company provides access to a wide catalog of third-party educational content, similar to how streaming platforms offer access to diverse programming from various creators. As such, refunds will not be issued due to dissatisfaction with a particular course or group of course content, presentation style, or teaching quality.
- Misinterpretation or lack of awareness regarding the scope, features, or inclusions of the subscribed plan, which are explicitly disclosed prior to purchase;
- Requests submitted after the thirty-day window;
- Minor technical issues such as video buffering, grammatical errors, or temporary outages not materially impacting core access.
- Breach of terms of use or any violation by subscriber.
- Course or webinar cancellations within a package.
- Misunderstanding of package or course inclusions.
- Any course that has been accessed or started.
We are continually working to enhance our platform and regularly invest in the development of new features to better serve our users. At times, our web pages may reference certain features or services as “Coming Soon.” These references indicate planned enhancements; however, the development, availability, and release timeline of such features are not guaranteed and remain solely at the discretion of the Company.
Subscribers acknowledge that the availability or timing of such features is not guaranteed and shall not serve as a basis for refunds. Subscription purchases are made in consideration of the overall value of the core services provided, not the delivery of any specific future feature.
Auto-Renewal & Cancellation
All subscription plans offered through the platform are subject to automatic renewal at the end of each individual subscription term, unless the user explicitly cancels the subscription in accordance with the Cancellation Policy outlined herein. By subscribing, users authorize the Company to charge the applicable renewal fee to the payment method provided during sign-up or subsequently updated in their account settings.
Upon the expiry of the subscription term, the Company will automatically process payment using the registered payment method to ensure uninterrupted access to the Services. In the event the initial payment attempt fails, the Company may make up to three (3) additional attempts within a reasonable timeframe to complete the renewal transaction.
If all payment attempts remain unsuccessful, or if the user does not actively renew the subscription, the account will be reclassified as Inactive, and access to features, content, and benefits under the subscription plan will be suspended. Users are encouraged to maintain up-to-date payment information and manage their subscriptions proactively to avoid any disruption of service or data loss.
Cancellation
Users may cancel their subscription at any time through either of the following methods:
1. Email Request:
Send a cancellation request to the Company’s support team at support@my-cpe.com. Please include your full name, registered email address, and subscription details to ensure prompt processing.
2. Dashboard:
You may cancel your subscription at any time prior to the renewal date by logging into your account and navigating to My Account > Billing > Cancel.
Cancellation requests submitted before the renewal date will stop the auto-renewal for the upcoming subscription term.
Please note that no refunds will be issued for any unused portion of the current subscription period.
To avoid being charged for the next billing cycle, cancellations must be completed before the renewal date. Subscriptions cancelled after the renewal date will not be eligible for a refund, and the associated charge will remain applicable for that billing cycle.
Upon successful cancellation:
- The subscription will remain active until the end of the current billing period.
- Users will retain access to all subscribed services during this period.
- After the billing cycle ends, access to premium features and content will be revoked unless the subscription is renewed.
Refund Policy For CPE For Team Subscriptions
This Refund Policy applies to all users whether an individual or a (“Firm,” “Company,” or “Team Subscriber”) subscribing to the CPE for Teams Subscription Plan, which provides firm-wide continuing education access on a recurring annual basis.
Refund Eligibility
A refund shall be considered only under the following limited circumstances:
- The user is unable to access content due to a persistent technical issue originating from the platform, provided that: the user has reported the issue in a timely manner; the issue is attributable to a fault in the Company’s systems or services; and the problem remains unresolved despite reasonable and documented efforts by the Company’s support team to rectify it.
- The user is charged multiple times due to a technical malfunction attributable to the Company.
In either case, Team Subscribers must provide written notice along with evidence of the issue within thirty (30) calendar days of the charge date.
Deductions and Timeline
Where a refund is approved, Company reserves the right to deduct applicable transaction charges. Refunds will be processed and returned to the original mode of payment.
Non-Refundable Situations
No refund shall be granted under the following conditions:
- A Firm’s failure to disable auto-renewal despite reminders.
- The Company provides access to a wide catalog of third-party educational content, similar to how streaming platforms offer access to diverse programming from various creators. As such, refunds will not be issued due to dissatisfaction with a particular course or group of course content, presentation style, or teaching quality.
- Technical or cosmetic issues (e.g., video buffering, grammatical errors) that do not materially affect core functionality;
- Misinterpretation of subscription inclusions or deliverables;
- Subscription activated from a free trial that has transitioned to a paid plan.
We are continually working to enhance our platform and regularly invest in the development of new features to better serve our users. At times, our web pages may reference certain features or services as “Coming Soon.” These references indicate planned enhancements; however, the development, availability, and release timeline of such features are not guaranteed and remain solely at the discretion of the Company.
Firm Admin and users acknowledge that the availability or timing of such features is not guaranteed and shall not serve as a basis for refunds. Subscription purchases are made in consideration of the overall value of the core services provided, not the delivery of any specific future feature.
Auto-Renewal and Payment Policy & Cancellation
All subscription plans offered through the platform are subject to automatic renewal at the end of each subscription term, unless the user explicitly cancels the subscription in accordance with the Cancellation Policy outlined herein. By subscribing, users authorize the Company to charge the applicable renewal fee to the payment method provided during sign-up or subsequently updated in their account settings.
Upon the expiry of the subscription term, the Company will automatically process payment using the registered payment method to ensure uninterrupted access to the Services. In the event the initial payment attempt fails, the Company may make up to three (3) additional attempts within a reasonable timeframe to complete the renewal transaction.
If all payment attempts remain unsuccessful, or if the user does not actively renew the subscription, the account will be reclassified as Inactive, and access to features, content, and benefits under the subscription plan will be suspended.
Users are encouraged to maintain up-to-date payment information and manage their subscriptions proactively to avoid any disruption of service or data loss.
Cancellation
Users may cancel their subscription at any time through:
Email Request:
Send a cancellation request to the Company’s support team at support@my-cpe.com. Please include your full name, registered email address, and subscription details to ensure prompt processing.
Dashboard:
You may cancel your subscription at any time prior to the renewal date by logging into your account and navigating to Dashboard > Billing > Cancel.
Cancellation requests submitted before the renewal date, will stop the auto-renewal for the upcoming subscription term.
Please note that no refunds will be issued for any unused portion of the current subscription period.
To avoid being charged for the next billing cycle, cancellations must be completed before the renewal date. Subscriptions cancelled after the renewal date will not be eligible for a refund, and the associated charge will remain applicable for that billing cycle.
Upon successful cancellation:
- The subscription will remain active until the end of the current billing period.
- Users will retain access to all subscribed services during this period.
- After the billing cycle ends, access to premium features and content will be revoked unless the subscription is renewed.
Refund Policy For Benchmarking Reports And Survey Submissions
The Benchmarking Reports provided by the Company constitute digital analytical products derived from voluntarily submitted data by participating firms and are delivered via download or online access. As such, these reports are categorized as non-tangible, non-returnable intellectual property, and access is granted immediately upon completion of purchase or submission-based qualification.
Accordingly, all sales are final, and refunds will not be granted except in the limited instances expressly outlined below.
Non-Refundable Circumstances
Refunds shall not be issued under any of the following circumstances:
- Dissatisfaction with Content: The Company does not guarantee specific outcomes, accuracy, or completeness of the benchmarking insights and disclaims liability for business or financial decisions made based on the content.
- Misunderstanding of Product Scope: It is the responsibility of the user to review product descriptions and terms before completing the purchase or data submission.
- Non-receipt Due to User Email Settings or Access Errors: Users are responsible for maintaining valid email accounts and ensuring access to the platform.
- Reports Accessed Through Data Submission: No refund or remuneration is provided to firms contributing data in exchange for report access, as participation is strictly voluntary.
- Failure to Qualify: If the Company deems submitted data incomplete or ineligible for report access, such discretion does not entitle the user to a refund.
Refund Eligibility – Limited Exceptions
A refund may only be issued under the following exceptional conditions, at the sole discretion of the Company:
- Inability to Access Reports: Where the user has paid and has not been granted access to the purchased report due to a verified technical failure originating from the Company’s side, and such issue cannot be resolved by the support team within a reasonable timeframe (up to five business days).
- Duplicate Charges: The user is charged multiple times for the same subscription due to a technical malfunction attributable to the Company.
All such claims must be substantiated with detailed documentation, including proof of payment, screenshots, error logs (if applicable), and a written explanation.
Refund Request Process
To initiate a refund request under the permitted exceptions above, the user must:
Submit a written request to support@my-cpe.com within seven (7) calendar days of the original transaction.
Include the following:
- Full name and contact details of the purchaser
- Order or transaction number
- Proof of payment
- A detailed explanation of the issue and supporting documentation
The Company will review the request and notify the user of its decision. Refunds, if approved, will be issued to the original method of payment.
Right to Deny Refunds
The Company reserves the right to deny any refund request that:
- Lacks sufficient documentation;
- Is repetitive, abusive, or frivolous;
- Contradicts the nature of the digital product;
- Falls outside the scope of this Refund Policy.
The Company’s decision on refund requests shall be final and binding.
Refund Policy For Website Development Services
We are committed to delivering quality, customized website development services to our clients. As website development is a collaborative, creative, and time-bound process that requires significant resource allocation and advance planning, we maintain the following refund policy for all website development engagements.
All payments made to Company for website development services are considered final and non-refundable once the project has commenced, except in circumstances explicitly outlined below.
Non-Refundable Conditions
Refunds will not be issued under any of the following conditions:
- The project has started or initiated after approval from the client.
- The Client has approved any stage of work (e.g., design mock-ups, page layouts, HTML structure).
- Delays or dissatisfaction arise due to the Client’s failure to provide timely inputs, content, or approvals.
- The Client requests revisions or project scope alterations that go beyond the original agreement or result in "scope creep."
- The Client terminates the agreement after project work has started, regardless of completion percentage.
- Technical errors, issues, or limitations are caused by third-party platforms, hosting services, or client-requested integrations beyond the Company’s control.
Post-Delivery
Once the website or agreed scope of work is delivered and accepted by the Client, no refunds shall be provided.
Auto-Renewal
Certain services provided by the Company may be subject to automatic renewal to ensure uninterrupted access and continued service delivery.
1. Automatic Renewal Terms
Unless otherwise specified, subscriptions will automatically renew at the end of the initial term for a subsequent term of equal duration. Applicable fees for the renewed term will be charged to the payment method on file, unless updated by the Client prior to renewal.
2. Notification of Changes
The Company may modify pricing or service terms for any upcoming renewal period. Continued use of the service following the renewal date constitutes acceptance of the updated terms.
3. Client Responsibility
It is the Client’s responsibility to maintain accurate billing information and ensure that payment methods remain valid and up to date. Failure to do so may result in disruption of services.
Auto-Renewal & Cancellation
Certain website development services offered by the Company may be subject to automatic renewal to ensure uninterrupted access to ongoing support, maintenance, or related services. These plans will automatically renew at the end of each service term unless the user cancels in accordance with the Cancellation Policy outlined below.
By subscribing to these services, the user authorizes the Company to charge the applicable renewal fee to the payment method provided at the time of purchase or subsequently updated in the user’s account.
Upon the expiration of the current term, the Company will automatically process the renewal payment using the registered payment method. If the initial attempt fails, the Company may make up to three (3) additional attempts within a reasonable timeframe.
If all payment attempts fail or the user does not manually renew, the account will be marked as Inactive, and access to the subscribed services and related benefits will be suspended until payment is completed.
Users are responsible for maintaining up-to-date billing information and proactively managing their subscriptions to avoid service disruptions or potential data loss.
Cancellation
Users may cancel their auto-renewing website development or maintenance plans at any time before the renewal date.
To cancel:
- Email Request: Send a cancellation request to support@my-cpe.com, including your full name, registered email address, and the relevant service details.
Cancellations submitted after the renewal date will be effective for the next billing cycle. No refunds will be provided for the remainder of the current term after renewal.
General Clauses
General No-Refund Policy
All payments made for services offered by the Company—including but not limited to subscriptions, individual courses, packages, webinars, digital content, benchmarking reports, website development, and any other service—are final and non-refundable, except as expressly provided under this Refund Policy.
By purchasing or subscribing to any service, the user acknowledges and agrees that they are not entitled to a refund under any circumstances not explicitly covered in the applicable refund terms.
Refunds, if any, will be issued solely at the Company’s discretion and in accordance with the terms set forth herein. The Company reserves the right to deny refund requests that fall outside the limited exceptions explicitly stated.
No Chargeback
All purchases made for our services—including but not limited to subscriptions, packages, individual courses, webinars, courses, digital content, and downloadable reports—are non-refundable unless otherwise explicitly stated in a specific service agreement or promotional offer.
By completing a purchase, users acknowledge and agree to this no-refund policy and expressly waive any right to initiate a chargeback with their bank or credit card provider for services duly rendered or made available. Unauthorized or disputed chargebacks will be actively contested. This clause is applicable to all services provided.
Policy Updates
The Company reserves the right to modify or update this Refund Policy at any time, without prior notice. Any changes will be communicated through email or via notifications on our platform. Continued use of the platform or services after such updates shall constitute the user's explicit acknowledgment and acceptance of the revised policy.
Contact Us
We appreciate your interest in our website and welcome any questions, feedback, or inquiries you may have regarding these Terms, the Website, or any of the products and services offered by the company. For assistance, please feel free to reach out to us using the contact details provided below.
You can contact us at:
Email: support@my-cpe.com
Phone: +1 646-688-5128
We are committed to responding to your queries promptly and ensuring a seamless user experience. By using the website and the platform and any service of the company, you explicitly agree to this Refund Policy.
Introduction
Welcome to the website https://my-cpe.com (the “Website”), which is owned and operated by ANM Media LLP (“Company,” “we,” “us,” or “our”). This Cookie Policy explains how we use cookies and similar tracking technologies when you access or use our website and mobile application (Collectively, the “Platform”).
By continuing to access or use the Platform, you consent to the use of cookies and other tracking technologies as described in this Cookie Policy. If you do not consent to such use, you may disable cookies through your browser or device settings. However, please be aware that disabling cookies may affect certain functionalities and your overall experience with the Platform.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to improve website functionality, enhance user experiences, and provide information to the site owners.
Types of Cookies We Use
We use the following types of cookies on the Site:
- Strictly Necessary: These Data Collection Tools enable you to access the site, provide basic functionality (like logging in or accessing content), secure the site, protect against fraudulent logins, and detect and prevent abuse or unauthorized use of your account. These are required for the Services to work properly, so if you disable them, parts of the site will break or be unavailable.
- Functional: These Data Collection Tools remember data about your browser and your preferences, provide additional site functionality, customize content to be more relevant to you, and remember settings affecting the appearance and behavior of the Services (like your preferred language or volume level for video playback).
- Performance: These Data Collection Tools help measure and improve the Services by providing usage and performance data, visit counts, traffic sources, or where an application was downloaded from. These tools can help us test different versions of website to see which features or content users prefer and determine which email messages are opened.
- Advertising: These Data Collection Tools are used to deliver relevant ads (on the site and/or other sites) based on things we know about you like your Usage and System Data, and things that the ad service providers know about you based on their tracking data. The ads can be based on your recent activity or activity over time and across other sites and services. To help deliver tailored advertising, we may provide these service providers with a hashed, anonymized version of your email address (in a non-human-readable form) and content that you share publicly on the Services.
- Social media: These Data Collection Tools enable social media functionality, like sharing content with friends and networks. These cookies may track a user or device across other sites and build a profile of user interests for targeted advertising purposes.
How We Use Cookies
We use cookies for the following purposes:
- To improve the functionality and performance of the Site.
- To remember your preferences and enhance user experience.
- To collect aggregated data for research and analysis purposes.
- To provide targeted advertisements that may be of interest to you.
- To enable secure logins and maintain session integrity.
Third-Party Cookies
"We may allow third-party services to place cookies and similar tracking technologies on your device for analytics, advertising, and functional purposes. These third-party services include, but are not limited to:
- Analytics and Performance Tools: Google Analytics (GA4), Google Tag Manager (GTM), Google Search Console, Bing Search Console, Hotjar, Microsoft Clarity, Cookieyes
- Advertising and Remarketing Tools: Google Ads, Facebook Ads, Microsoft Advertising (Clarity), Cookieyes
- Communication and Engagement Tools: Zoom, Vimeo, Crisp Chat, Push Notification Services
These tools help us analyze user interactions, improve our services, provide personalized advertisements, and enhance overall functionality. The data collected through these cookies is subject to each provider's own privacy and cookie policies. You can manage or disable these third-party cookies through your browser settings, or the dedicated opt-out mechanisms provided by these services. For further details, please visit the respective privacy or cookie policy pages of these providers."
Managing Cookies
You have the right to control and manage cookies on your device. You can do this through the following methods:
- Browser Settings Most web browsers allow you to manage your cookie preferences through their settings. You can choose to block cookies, delete existing cookies, or receive notifications when cookies are set. For instructions, refer to your browser’s help documentation.
- Opt-Out Mechanisms Some cookies used for advertising purposes can be managed through opt-out tools provided by organizations like the Network Advertising Initiative or Digital Advertising Alliance.
- Disabling Cookies Please note that disabling cookies may affect the functionality of the Site and limit your ability to use certain features.
Cookie Consent Mechanism
When you visit our Site or use our Mobile Application for the first time, you will see a cookie banner that informs you about our use of cookies. This banner allows you to accept all cookies or customize your preferences. You can revisit your cookie preferences at any time by clicking the "Cookie Settings" link available on the Site. We comply with applicable privacy laws, including GDPR, by ensuring that non-essential cookies are only set with your explicit consent.Shape
Your Choices About the Use of Your Data
You can choose not to provide certain data to us, but you may not be able to use certain features of the Services.
- To stop receiving promotional communications from us, you can opt out by using the unsubscribe mechanism in the promotional communication you receive or by changing the email preferences in your account. Note that regardless of your email preference settings, we will send you transactional and relationship messages regarding the Services, including administrative confirmations, order confirmations, important updates about the Services, and notices about our policies.
- If you’re located in the European Economic Area, you may opt out of certain Data Collection Tools by clicking the “Cookie settings“link at the bottom of any page.
- The browser or device you use may allow you to control cookies and other types of local data storage. To learn more about managing cookies, visit https://cookiepedia.co.uk/how-to-manage-cookies. Your wireless device may also allow you to control whether location or other data is collected and shared.
- To get information and control cookies used for tailored advertising from participating companies, see the consumer opt-out pages for the Network Advertising Initiative and Digital Advertising Alliance, or if you’re located in the European Economic Area, visit the Your Online Choices site. If you’re located in Japan, visit the Digital Advertising Consortium. To opt out of Google’s display advertising or customize Google Display Network ads, visit the Google Ads Settings page. To opt out of Taboola’s targeted ads, see the Opt-out Link in their Cookie Policy.
- Apple iOS, Android OS, and Microsoft Windows each provide their own instructions on how to control in-app tailored advertising. For other devices and operating systems, you should review your privacy settings on that platform.
If you have any questions about your data, our use of it, or your rights, contact us at support@my-cpe.com.
Your Privacy Rights
We are committed to protecting your privacy and handling your personal information in a transparent and secure manner. We comply with major global data privacy regulations, including but not limited to the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Digital Personal Data Protection Act (DPDP Act) of India.
Depending on your location and applicable laws, you may have the following rights with respect to your personal data:
- Right of Access and Correction: You may request access to the personal data we hold about you and request corrections if the information is inaccurate or incomplete.
- Right to Deletion: You may request the deletion of your personal data, subject to legal obligations or legitimate interests.
- Right to Withdraw Consent: Where we rely on your consent (e.g., for non-essential cookies or marketing communications), you may withdraw it at any time.
- Right to Object or Restrict Processing: You may object to or request a restriction on how we use your personal data, including for direct marketing and profiling.
- Right to Data Portability: In some jurisdictions, you may receive your data in a portable, structured format for reuse across other services.
- Right to Opt Out of Data Sharing or Sale: Where applicable (e.g., under CCPA), you may opt out of the sale or sharing of your personal data for advertising or marketing purposes.
To exercise any of these rights, please email us at support@my-cpe.com. We may require verification of your identity or your authorized representative before processing your request.
Cookie Retention Periods
Cookies are stored on your device for varying periods, depending on their purpose:
- Session Cookies: These are deleted when you close your browser.
- Persistent Cookies: These remain on your device until they expire or are deleted by you.
Updates to the Cookie Policy
This Cookie Policy may be updated periodically to reflect changes in our use of cookies or to comply with legal requirements. Significant updates will be notified through the Site, Mobile Application, or email. We encourage you to review this policy regularly to stay informed about our practices.
Contact Us
We appreciate your interest in our website and welcome any questions, feedback, or inquiries you may have regarding these Terms, the Website, or any of the products and services offered by the company. For assistance, please feel free to reach out to us using the contact details provided below.
You can contact us at:
Email: support@my-cpe.com
Phone: +1 646-688-5128
We are committed to responding to your queries promptly and ensuring a seamless user experience. By using the website and the platform and any service of the company, you explicitly agree to this Cookie Policy and the related terms of use.
