Whistleblower Hotlines Effective Management

Learning Objectives

• To analyze the critical components involved in managing whistleblower hotlines, including the decision-making process of whether to outsource or insource hotline operations.
• To explain the significance of effective communication and training strategies in promoting a strong hotline, ensuring employees are informed about reporting procedures and feel confident in the confidentiality and non-retaliation aspects.
• To identify procedural aspects of hotline management, covering the establishment of complaint management processes, internal investigation tactics, and the creation of a robust internal reporting system.
• To discuss regulatory implications, focusing on the ongoing relevance of Dodd-Frank, whistleblower rights, and the necessary actions organizations should take to address potential violations of law.

Course Description

This course is part 2 on whistleblower hotlines.

Organizations manage the hotline process in various ways.  There is no single method that can be pointed to as a leading practice for all organizations. Companies must evaluate their capabilities, processes, and culture to determine the best method to manage and handle the hotline.  This includes determining whether the operation of the hotline will be insourced or outsourced. This course further evaluates information regarding the operation of the hotline, managing information, and investigating hotline calls.

This CPE Course covers critical aspects such as the choice between outsourcing and insourcing hotlines, effective communication and training strategies, procedural considerations, and the importance of monitoring and strengthening hotlines. It emphasizes the significance of whistleblower rights, investigation tactics, and methods to focus on encouraging internal reporting. The webinar underscores the enduring relevance of Dodd-Frank regulations and concludes with a strong call for organizations to take the whistleblower process seriously, prioritize quality, and maintain consistent communication.

In this CPE Webinar, we emphasize the importance of managing whistleblower hotlines effectively. We explore various facets, including the decision-making process of outsourcing versus insourcing, communication and training methodologies, procedural guidelines, and the significance of monitoring and strengthening hotlines. 

Major Topics covered in this CPE Auditing Course:

• Managing hotlines
• Strengthening hotlines
• Actions: Dodd-Frank
• Whistleblower rights
• Investigation Tactics
• Methods for focus 
• Internal Reporting

Join this course it will highlight the importance of safeguarding whistleblower rights, employing effective investigation tactics, and deploying strategies that foster internal reporting.

Overview

• Outsource/Insource

  2 mins
• Managing hotline communication/Training

  14 mins
• Managing hotlines - Procedures

  30 mins
• Enhance system

  36 mins
• Strengthen hotlines

  45 mins
• Whistleblower rights

  59 mins
• Internal reporting system

  72 mins