myCPE
myCPE

Communication Excellence Certification (CEC)

Excel in High-Stakes Business Communication.

Last Updated

November, 2024

CPA in Canada, CPA (US), CA - ICAEW
53 Hours 
On Demand
Included with Subscription

Why Professionals Trust Our Advance Certification Programs

  • Access to cutting-edge industry knowledge and practices.
  • Comprehensive training designed to meet professional needs.
  • Fulfill compliance requirements while acquiring valuable skills.
  • Ongoing updates to course content for relevant industry trends.
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certificate
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What You’ll learn

Tired of feeling like your message isn’t hitting home? This certification is designed for professionals who want to fine-tune their communication, boost their public speaking confidence, and become negotiation pros. Arm yourself with effective techniques for active listening, assertive dialogue, and building authentic connections, so you can lead powerful conversations wherever you go.

Get Deeper Understanding of:

  • Practical frameworks to enhance clarity and focus in messaging.
  • Strategies to manage difficult conversations with empathy and effectiveness.
  • Techniques for boosting personal confidence in public speaking scenarios.
  • Methods to structure persuasive arguments for high-impact communication.
  • Skills for fostering team trust and collaboration through active listening.

Recommended For:

  • CPAs, HR professionals, and managers seeking to enhance their communication strategies for better leadership, team engagement, and client relations in complex business environments.
  • Professionals in sales, marketing, and customer service looking to refine their communication skills to influence decision-making and improve business outcomes.
  • Individuals aiming to boost their communication effectiveness, build stronger workplace relationships, and foster a collaborative environment in both professional and personal contexts.

Why take the Communication Excellence Certification (CEC) Course with myCPE?

Resources included

  • Handout PDFs for every Module
  • Glossary/Key Terms for every module
  • Q&A directly with instructors.

Career Opportunities

  • Public Relations Manager
  • Corporate Communications Strategist
  • Negotiation Consultant
  • Leadership Coach
  • Business Communication Manager
  • Strategic Communication Coach

Value Addition to your skills

  • Persuasive Communication Techniques
  • Active Listening Expertise
  • Conflict Resolution Strategies
  • Negotiation & Persuasion Mastery
  • Public Speaking Confidence
  • Strategic Planning Skills
  • Networking and Relationship Building

Courses

Course Title Time
5.5 Hours
  • Master making a great first impression, approach, interact, and connect confidently with anyone.
  • Build rapport by asking positive questions, boosting social confidence, and improving leadership skills to influence others.
  • Be assertive, leave a lasting impression, and exude confidence with body language.
1 Hour
  • Understand the principles of effective communication, planning messages, audience, medium, structure, and call to action.
  • Learn how to structure communication and use language patterns to convey your message clearly.
  • Master business meeting facilitation, including planning agendas and using facilitation tools.
1 Hour
  • Understand how a growth mindset enhances communication and promotes effective listening.
  • Explore active listening techniques through mindfulness for meaningful interactions.
  • Identify and overcome obstacles to improve communication efficiency and effectiveness.
1.5 Hours
  • Identify the optimal mode of communication for various situations and handle difficult circumstances effectively.
  • Apply listening techniques and people-centric skills in conflict resolution and negotiations.
  • Use critical thinking and case study tactics to navigate complex scenarios.
1 Hour
  • Identify strategies to communicate effectively with clients, ensuring clarity and professionalism.
  • Apply five key components of communication to enhance positivity and professionalism in your language.
  • Optimize your existing communication skills to increase clarity, appropriateness, and confidence in client interactions.
1 Hour
  • Identify and improve upon the basic components of communication
  • Discuss how to create lasting impressions
  • List and cultivate techniques for building rapport
4 Hours
  • Improve self-talk and communication for stronger connections with others.
  • Adapt your leadership style to motivate and empower your team.
  • Manage challenges and inspire others for better team dynamics.
5 Hours
  • Focus on key priorities and build impactful, interdependent teams for sustainable growth.
  • Let go of factors beyond control and foster leadership that empowers others.
  • Use effective communication and active listening to solve problems, engage staff, and build client relationships.
2 Hours
  • To identify the process to apply effective communication and listening for solving problems and creating solutions within your practice and for clients
  • How to relate and understand others for higher engagement with staff and clients while leading to more referrals
  • How to grow your practice by creating an interdependent work environment through effective communication
1.5 Hours
  • Understand the causes of public speaking fear, including education, evolutionary factors, negative associations, and visualization techniques.
  • Master mindset techniques, such as audience engagement and embracing varied reactions, to reduce fear and increase confidence.
  • Use practical tips like posture, positive visualization, power sentences, and audience engagement to prepare and deliver presentations effectively.
4 Hours
  • Build confidence for higher management interactions by focusing on preparation, future goals, and authentic communication.
  • Cultivate self-love and confidence through self-acceptance, forgiveness, and alignment with personal aspirations.
  • Expand your comfort zone and overcome limiting beliefs using structured strategies for self-growth and confident social interactions.
3 Hours
  • Develop assertiveness in uncomfortable situations by confidently managing conflicts and expressing your needs respectfully.
  • Build assertive communication and body language to share ideas confidently and handle feedback constructively.
  • Master the art of saying "no" and defending yourself with strategies to reduce discomfort and manage challenging situations.
1 Hour
  • Understand the impact of gender, culture, and power in negotiations.
  • Master coalitions, best practices, and strategies for negotiating with difficult individuals.
  • Learn effective techniques for negotiating with multiple parties and managing tough conversations.
1 Hour
  • Master active listening, empathy, and assertive communication for effective dialogue.
  • Develop strategies for delivering constructive feedback and managing conflicts.
  • Strengthen relationships and improve team dynamics within your organization.
3.5 Hours
  • Manage emotions and handle difficult negotiators with deep breathing, confident posture, and self-talk.
  • Prepare for negotiations by defining key offers, strategies, and listening actively to the other party’s needs.
  • Build rapport and navigate negotiation phases using empathy, active listening, and proven closing techniques.
2.5 Hours
  • Conquer fear of approaching others by using techniques like confident posture, focusing on benefits, and addressing your fear with humor.
  • Overcome fear of judgment by understanding control limits, applying the 50% rule, and separating self-worth from rejection.
  • Eliminate social fears, including fear of being authentic, interacting with important people, and social failure, by shifting perceptions and reducing anxiety.
1 Hour
  • Master the 4 key steps of a great presentation: prep, organization, delivery, and closing.
  • Use strategic questions to guide and understand client needs.
  • Tailor your pitch by differentiating on value, service, and experience.
1 Hour
  • Optimize profile elements, including picture, headline, and summary, to showcase expertise.
  • Leverage keywords, skills, and endorsements to increase visibility and engagement.
  • Build meaningful connections through effective networking strategies and active LinkedIn presence.
1 Hour
  • Identify and understand what sets you apart and why it matters.
  • Communicate your unique qualities clearly to others.
  • Create and deliver a memorable, engaging elevator pitch.
1 Hour
  • Master strategies to manage an overflowing inbox and balance responsiveness with focus.
  • Categorize emails by urgency and importance to prioritize tasks and minimize distractions.
  • Enhance professionalism and efficiency in your CPA practice with effective email etiquette and strategies.
1 Hour
  • Adopt a friendly, professional writing style that resonates with your audience.
  • Understand email etiquette and tailor your communication for greater impact.
  • Use tools and strategies to increase email reply rates and engagement.
1 Hour
  • Organize information in a logical, effective layout for better readability.
  • Craft concise sentences that align with the reader's working memory limits.
  • Tailor your writing based on the reader's knowledge to enhance understanding and retention.
1.5 Hours
  • Ensure clarity in business writing through a structured checklist and proper use of modifiers and pronouns.
  • Simplify your writing by knowing when repetition enhances understanding and maintaining an appropriate tone.
  • Apply professionalism and tone to communicate effectively and meet business writing standards.
1 Hour
  • Define key characteristics of your ideal client and use LinkedIn search filters to find them.
  • Craft an enticing headline and connection strategy to attract your ideal clients.
  • Establish credibility by engaging in relevant LinkedIn groups.
1 Hour
  • Condense unnecessary details and avoid verbose phrases for clearer writing.
  • Use active and passive voice appropriately to improve sentence structure and clarity.
  • Avoid common mistakes, maintain attention to detail, and ensure proper grammar and spelling, despite the limitations of technological aids.
1 Hour
  • Build and maintain a strong professional social media presence.
  • Network effectively and create engaging content on LinkedIn, Facebook, and Instagram.
  • Use social media to expand your network and unlock new opportunities.
2 Hours
  • To learn the importance of core values for expanding higher engagement with clients that lead to referrals
  • To learn the five most effective ways to foster engagement with clients
  • To learn marketing ideas to implement for client engagement
1 Hour
  • Redefine objections and apply the LAER method in sales.
  • Address stalled prospects and misunderstandings effectively.
  • Resolve skepticism and objections for smooth negotiations.
1 Hour
  • Define your ideal clients and identify key networking strategies.
  • Learn how to network comfortably and effectively.
  • Build meaningful relationships with your Center of Influence.
Disclaimer : Before attending any course, please verify that the credit details align with your qualification requirements. This certificate is designed to help you acquire new skills and knowledge, which may or may not fulfill specific compliance criteria. While we have made every effort to ensure our courses adhere to compliance standards, we recommend reviewing the details to confirm applicability for your needs.

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Mastering Communication Skills

“I have taken multiple courses through MYCPE ONE, and it is my go-to for continuous learning. The content is always relevant and well-organized, making it easy to apply what I learn. Whether I'm enhancing my skills or earning credits, I know I'm getting value every time. ”

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Nicole Williams, HRCI

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“This course really changed the way I handle communication challenges. It provided actionable strategies that I have been able to use in my day-to-day interactions with clients and my team. I feel more confident now when navigating difficult conversations. ”

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James Matthew, SHRM

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Elevating Professional Interactions

“As a CPA, I knew communication was important, but this course gave me the tools to really stand out. It taught me how to simplify complex concepts and speak with authority, which has made a real difference in my professional relationships and career growth.”

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Frequently Asked Questions

This certification covers a wide array of essential communication topics designed to enhance your professional presence. You'll explore techniques for making great first impressions, mastering active listening, and crafting powerful messages for varied audiences. The course delves into strategies for clear and concise business writing, effective email etiquette, and how to handle tough client conversations. Additionally, it equips you with skills for negotiation, public speaking, and creating engaging elevator pitches, ensuring you're prepared for any professional communication challenge.

This certification will significantly improve your communication skills, making you more effective in client interactions, team collaborations, and leadership roles. By mastering the art of impactful communication, you’ll be able to build stronger relationships, navigate challenging conversations with ease, and present your ideas more persuasively. Whether you’re advancing in your career or aiming to refine your professional image, the course will provide you with practical tools to excel in every communication scenario, ultimately boosting your confidence and credibility.

Certificate course is created by a qualified and experienced instructor(s). myCPE Certificate Courses includes Self-study Courses. Most of the courses are in the form of On-demand Videos. The Self-study Video courses in Certificate courses may be Live recorded presentations converted into Self Study (On-Demand Videos).

You can take your time and attend the course at your own pace. You can take exam unlimited time. So, don’t worry, if you are not able to pass an exam. You will be getting a chance to attend the exam again.

After completion of each course of this Certification Programs, you will be able to download a certificate with the course title and number of hours. Certificates, as well as your study records, are stored for life and you can access them anytime. Certificates are valid proof for your continuing education credits and you can also add it as an additional designation.

Once you register you will have complete access to all the courses of this Certification Programs. The self-study format allows you to access the material online 24x7 and study at your own pace.

As per NASBA guidelines, you have one year from date of purchase of your certificate to complete each program. After completion of each course, you can attend final exam any time and get CPE Credit instantly. You can retake the exam multiple times without any additional charges.

Course have minimum passing score of 70% in the final exam and you can take multiple attempts of the said exam.

Our video player tracks & stores the watch time and will show you in the progress bar. But you make sure that you don’t fast forward or manually try to move the progress bar. If you have fast forwarded the video or tried to manually move the progress bar of the video. System wouldn’t capture your watch time. So please, let the video go on its own. However, being on-demand video you can pause and play and whenever you want and you can watch it in pieces. It will pick up from where you left off. So, for a self study courses you will have to
1. Complete the entire video 100%.
2. Answer all the review questions correctly. The review questions are at the bottom of the same page where you are viewing the course video.
3. Once you have watched the whole video and answered all the review questions, the Final Quiz will open up. You need to score more than 70% in the Final Quiz to avail your CPE credit. Multiple attempts are allowed for submitting Review and Final Quiz questions.
4. Once you have completed the Review and Final quiz questions, you shall be able to download the credit certificate from the ‘My Certificates’ section. Kindly ensure you have allowed Multiple File download from your web browser to download all certificates.
5. You can download individual certificate from your "Account" as well as from this page once you complete a particular courses. Also, you can download "Consolidated Certificate" from the package page or from your account.

A Self-study course is a recorded video (If it’s a recording of a live course you may see polling questions appearing on the screen. You do not need to answer the polling questions and just let the video play). Do not fast forward. If you fast forward, we may not be able to capture your watch time and you may be required to watch it multiple times. In order to avail your credits for the self-study course, you need to answer the review questions correctly and complete the entire video. Once you have done that, the Final Quiz will open up in which you need to score a minimum 70% to qualify for the credit. You can attempt multiple times for answering the review questions and Final quiz questions. Once you have completed the Review and Final quiz questions, you shall be able to download the credit certificate from ‘My Certificates’ section.
If neither of the above cases works, please drop an email to support@my-cpe.com or contact our support team through live chat support.

The evaluation form will be sent to attendees in the next 24 hours after passing the final quiz with at least 70% marks. Kindly note that the evaluation form will only be available to attendees who remained logged in till the end of the course and answered all the polling questions.

MY-CPE LLC is PCI Compliant - Approved. myCPE uses a secure payment gateway (Stripe.com) to process your payment details. This payment gateway is in accordance with the PCI-DSS Compliance. Therefore, your payment details are secure through SSL encryption. CLICK HERE to view our PCI compliance certificate. Once you have register for the package and paid for it you shall not be granted any refund unless you are not able to access courses for any reason etc.
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