Access to cutting-edge industry knowledge and practices.
Comprehensive training designed to meet professional needs.
Fulfill compliance requirements while acquiring valuable skills.
Ongoing updates to course content for relevant industry trends.
Sample Certificate
What You’ll learn
Struggling with workplace conflicts and tough decisions? Effective problem-solving and decision-making are crucial for leaders, managers, and professionals navigating today’s workplace challenges. This course equips you with critical thinking techniques, conflict resolution strategies, and leadership skills to handle difficult conversations and drive positive change. Gain the confidence to make informed decisions and create a productive work environment.
Get Deeper Understanding of:
The psychology behind workplace conflicts and resolutions.
How generational differences impact leadership and engagement.
Creating psychologically safe and inclusive work environments.
Techniques to prevent burnout and workplace toxicity.
How to influence teams and lead with empathy.
Recommended For:
CPAs, HRCI professionals, and leaders seeking to refine decision-making, resolve conflicts, and elevate leadership strategies.
Professionals across industries, including business consultants, project managers, and corporate trainers, aiming to improve critical thinking, handle difficult conversations, and create psychologically safe work environments.
Individuals seeking to boost their problem-solving abilities and gain a deeper understanding of leadership, emotional intelligence, and workplace dynamics to drive positive organizational change.
Why become an Efficient Problem Solving and Decision Making Professional with myCPE?
Personnel/Human Resources for
Certified Public Accountants (CPA-US)
1 CPE
Approved
Personnel/Human Resources for
CPA in Canada
1 CPD
Eligible
Business Acumen for
SHRM Professionals
(Approval No. 26-WUSWS)(Valid upto : Dec 31, 2026)
1 PDC
Approved
HR (General) for
Human Resource Certification Institute (HRCI)
(Approval No. 688343)(Valid upto : Nov 30, 2025)
1 RCH
Approved
Personnel/Human Resources for
Delaware Licensed Public Accountant (DE-LPA)
1 CPE
Eligible
Association of Chartered Certified Accountants (ACCA)
1 CPD
Eligible
Chartered Accountant - ICAEW
1 CPD
Eligible
Personnel/Human Resources for
Iowa Licensed Public Accountant (IA-LPA)
1 CPE
Eligible
Personnel/Human Resources for
Maine Licensed Public Accountant (ME-LPA)
1 CPE
Eligible
Chartered Accountants - Ireland (CAI)
1 CPD
Eligible
Chartered Accountants - Scotland
1 CPD
Eligible
CPA - Ireland
1 CPD
Eligible
License details
Credits
Status
Personnel/Human Resources for
Certified Public Accountants (CPA-US)
1 CPE
Approved
Personnel/Human Resources for
CPA in Canada
1 CPD
Eligible
Business Acumen for
SHRM Professionals
(Approval No. 26-WUSWS)(Valid upto : Dec 31, 2026)
1 PDC
Approved
HR (General) for
Human Resource Certification Institute (HRCI)
(Approval No. 688343)(Valid upto : Nov 30, 2025)
1 RCH
Approved
Personnel/Human Resources for
Delaware Licensed Public Accountant (DE-LPA)
1 CPE
Eligible
Association of Chartered Certified Accountants (ACCA)
1 CPD
Eligible
Chartered Accountant - ICAEW
1 CPD
Eligible
Personnel/Human Resources for
Iowa Licensed Public Accountant (IA-LPA)
1 CPE
Eligible
Personnel/Human Resources for
Maine Licensed Public Accountant (ME-LPA)
1 CPE
Eligible
Chartered Accountants - Ireland (CAI)
1 CPD
Eligible
Chartered Accountants - Scotland
1 CPD
Eligible
CPA - Ireland
1 CPD
Eligible
On Demand (video)
Discuss how to diagnose and evaluate change initiatives.
Apply change models and lead with strategic decision-making.
Deal with resistance, conflict, and gain change buy-in.
Disclaimer : Before attending any course, please verify that the credit details align with your qualification requirements. This certificate is designed to help you acquire new skills and knowledge, which may or may not fulfill specific compliance criteria. While we have made every effort to ensure our courses adhere to compliance standards, we recommend reviewing the details to confirm applicability for your needs.
Instructors
April Simpkins
Founder, April Simpkins Enterprise LLC
APRIL SIMPKINS
SHRM-CP, PHR, - April is a
dually certified HR Professional
with 30 years of executive-level Human Resources experience. April is an HR
Consultant, and the Chief Human Resources Officer for Totalhr, a human
resources services firm focused on supporting the HR needs of small- to
mid-sized businesses. She has helped more than 1000 business owners shape and
develop their human capital.
April's
experience and expertise, coupled with her continued study of Human Resources trends, has made her a trusted advisor for many in the business community. It also led to an invitation to The Business Journal Leadership Trust, which allows April to share her expertise with leaders nationwide. She has been a requested presenter and guest speaker for organizations that include Harvard University Extension School, Winthrop University, The Citadel, EEOC, and The City of Charleston, to name a few. She is also a member of the SHRM Speakers Bureau.
April is a board member of both the York County Regional Chamber of Commerce and the SC Small Business Development Centers (SBDC). She is the Chapter Chair for the Charlotte affiliate of the Women Presidents Organization (WPO), a non-profit membership organization for women
presidents, CEOs, and managing directors of privately held, multimillion-dollar
companies. In 2016 WPO honored April with the Woman of Color Award for her
business achievements.
April was the
Diversity Director for the South Carolina Society for Human Resources Management from 2018 - 2020. In 2020 April received the Unsung Hero Award from Greenville SHRM for her exemplary leadership in Diversity, Equity, and Inclusion. Her service and commitment to the HR community and the profession's advancement led to her selection as a member of the HR Advisory Board for Winthrop University in Rock Hill, SC. She works with a team of HR thought leaders who have been charged with designing the human resources undergraduate and postgraduate degree curriculum and programs.
April has received many awards and honors for her business acumen. Her awards include: the 2020 Women In Business Achievement Award from the Charlotte Business Journal, the 2018 Fort Mill/ Tega Cay Business Person of The Year Award from the York County Regional Chamber, the Movers & Shaker Award given by Business Leader Magazine and, in 2016, April was named one of Charlotte's 50 Most Influential Women by Mecklenburg Times.
April is a
classically trained pianist, an avid runner, athlete, mother, wife, and
entrepreneur.
Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local, state and private employers, government agencies, churches and nonprofit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.
Chief Executive Officer (CEO), CRS Group Holdings, LLC
Christopher
Salem is an Executive Coach, Corporate Trainer, and Professional Speaker
mentors C-Suite, CPAs, Financial Advisors, Physicians, and other business
leaders to build and protect their brands by raising their level of influence
as trusted advisors to maximize their results. He also works with
companies to create an interdependent work environment and thriving culture
through a growth mindset foundation, effective communication, transparent
leadership, and higher engagement.
His
book Master Your Inner Critic / Resolve the Root Cause – Create Prosperity went
international best seller in 2016. He also co-authored the recent edition to
"Mastering the Art of Success" with Jack Canfield. His weekly radio
show Sustainable Success is part of the Voice America Influencers
Channel. Chris is also an accomplished business & emotional
intelligence strategist, award-winning author®, certified mindset expert, radio
show host & media personality, and wellness advocate.
He
works with organizations such as such as JP Morgan – Chase, Ralph Lauren, GE
Research, UTC - Pratt & Whitney, Raytheon, Microchip Technologies, Anthem,
US Census Bureau, United Healthcare, Laticrete Corporation, Hubbell
Corporation, Conning & Company, Foxwoods Casino, and NYPD Forensics
Department including universities such as University of Hartford, Westchester
Community College, Bay Path University, Worcester State University, and spoke
on overcoming limited beliefs for peak performance at Harvard University’s
Faculty Club and US Senate.
Dena Davis, PHR has over 20 years of experience designing people-centered training and development programs to unlock high performing talent, build leadership skills, and increase levels of engagement, productivity and efficiency across teams.
She is a lifetime learner, focusing on delivering engaging workshops that are needed in today’s ever changing business climate. She prides herself in “making it real”, bringing a practical, organic approach towards training where she finds creative ways to put learnings into practice.
In her professional career, she has a proven track record of successfully transforming human resources, employee engagement, organizational development, talent acquisition and (DEI) training and strategy. She was most recently Head of People of Culture at Volk Optical, overseeing the international HR function and prior to that she served as HR Manager and Business Partner for US Sales with ZOLL Medical, overseeing a high-volume recruiting operation. Prior to joining ZOLL, she held senior level HR roles where she led several organization wide transformation and change management efforts.
In 2019, founded Davis Hill Consulting, where branched out from her corporate background into the consulting world where she leverages her expertise to build collaborative relationships with clients to develop training and advance their talent and people practices. On a personal note, Dena enjoys yoga, herbalism and anything that gets her out in and around nature.
Dr. Minniti is the President and Owner of Minniti CPA, LLC. Dr. Minniti is a Certified Public Accountant, Certified Forensic Accountant, Certified Fraud Examiner, Certified Valuation Analyst, Certified in Financial Forensics, Master Analyst in Financial Forensics, Chartered Global Management Accountant, and is a licensed private investigator in the state of Arizona. Dr. Minniti received his doctoral degree in business administration from Walden University, received his MBA degree and Graduate Certificate in Accounting from DeVry University’s Keller Graduate School of Management, and received his Bachelor of Science in Business Administration degree from the University of Phoenix. Dr. Minniti taught graduate and undergraduate courses in forensic accounting at DeVry University, Grand Canyon University, Kaplan University, Northwestern University, and the University of Phoenix.
He designed graduate and undergraduate courses for Grand Canyon University, Northwestern University, and Anthem College. He is a writer and public speaker. He has experience in forensic accounting, fraud examinations, financial audits, internal audits, compliance audits, real estate valuations, business valuations, internal control development, business continuation planning, risk management, financial forecasting, and Sarbanes-Oxley compliance work. Dr. Minniti is an instructor teaching continuing professional education classes for the American Institute of Certified Public Accountants, Compliance Online, CPE Link/CCH . AccountingEd, Global Compliance Panel, Clear Law Institute, CPE Solutions, Canopy CPE, The Institute of Management Accountants, the National Association of Valuators and Analysts, the Association of Certified Fraud Examiners, the Institute of Internal Auditors, and various state CPA Societies.
Ethan L. Chazin is a speaker, executive coach, consultant, and facilitator with over 30 years of experience. His energy is focused on helping leaders make choices that lead to stellar results – in their bottom line, their business relationships, and careers.
His focus is delivering results-driven, measurable increases in performance, productivity, and profitability through engaged, impact-driven Executive Coaching, Leadership Development, High Performance Team Building, Effective Communications, and Emotional Intelligence. Ethan has worked in several industries, including: manufacturing, legal, printing, publishing, advertising, professional services, and financial services. He has worked with for profit organizations, privately held companies, family businesses, non-profits, and Government entities. He is driven to achieving results on behalf of his clients with employee training, executive coaching, and consulting to build amazing workplace cultures and unleash people’s untapped potential.
Ethan has authored two books entitled “Bulletproof Your Career in Turbulent Times” and “The Compassionate Organization”, conducted over 200 talks to many professional Associations and organizations, and taught as an Adjunct Professor at eight Colleges and Universities at the Undergraduate and Graduate levels.
Francine Friedman Griesing is the founder of Griesing Law, LLC, is a full-service women-owned and operated law firm based in Philadelphia, Pennsylvania with satellite offices in Arizona, New, Jersey, New York, and Ohio. She is a strategic advisor to executives and general counsel at the country’s largest institutions with 40 years of experience representing clients in business transactions, commercial litigation, employment matters, and alternate dispute resolution. She serves as an arbitrator and mediator, primarily in employment and business disputes and has extensive experience conducting proceedings remotely.
Fran is a highly sought speaker
and writer and has received recognition for her accomplishments as both an
attorney and an entrepreneur. She was recognized by Francine Griesing was
chosen by The Philadelphia Inquirer as a Lifetime Achiever for the Law (2018)
and Diversity and Inclusion (2019). Fran was also shortlisted as Diversity
& Inclusion Lawyer of the Year (2020) and the Firm was shortlisted as
Outstanding Firm for Furthering Diversity & Inclusion by Chambers Diversity
& Inclusion Awards North America (2020-2021). The Philadelphia Business
Journal also recognized Fran as one of the region’s Most Admired CEOs for her
protecting her team and managing the Firm during the pandemic. In addition, the
Firm received the Pennsylvania Bar Association’s H. Robert Fiebach Award
(2021), which recognizes Pennsylvania law firms that have implemented
initiatives to help women attorneys advance their careers. Furthermore, the
Firm was awarded by in-house counsel as the National Association of Minority
and Women Owned Law Firms’ Law Firm MVP (2013) and as SmartCEO’s Philadelphia
Law Firm of the Year (2014).
Fran is an honors graduate of
Binghamton University and the University of Pennsylvania Law School and is
admitted to practice in Arizona, New York and Pennsylvania.
Jeff is a certified Master Corporate Executive Coach, seasoned C-suite business leader and yoga instructor. His personal mission is to inspire leaders and help teams perform so that people have a better human experience at work.
Jeff has over 20 years experience in sales, finance, people & culture and operations across multiple industries. He leverages experience from diverse industries and multiple corporate functions to help clients find creative ways to overcome complex business challenges.
Jennifer Hancock is the author of several best selling and award winning books and is the founder of Humanist Learning Systems. Not only was she raised as a Humanist, she is considered one of the top speakers and writers in the world of Humanism today. Her professional background is varied including leadership positions in both the for profit and non-profit sectors.
She teaches Humanism – a combination of Love, Rationality, Science & Responsibility. Her courses will give you hope. It will help you simplify your life by reducing complexity of the problems you face, which will in turn – help you reduce your anxiety. Finally- because this is all science based – it will work.
What makes her unique is that she teaches humanistic approaches grounded in dignity and compassion coupled with science based behavioral modification techniques to create positive workplace cultures that eliminate unwanted behaviors like bullying, harassment and discrimination while positively reinforcing the behaviors you do want.
Ms. Hancock has a BA in Liberal Studies from the University of Hawaii at Manoa (1990). Her field of study combined cognitive linguistics, anthropology and psychology. While in college, she apprenticed as a dolphin trainer for a dolphin language/cognition laboratory which is where she learned the behavioral science and behavior modification techniques she now teaches.
Ms. Hancock has worked in executive leadership roles her entire career (since graduating college in 1990). She has literally never not worked in leadership/management. In the course of her career she has provided training to companies all over the world for both executive leadership as well as staff. She started training and coaching staff in her first job out of college as the director of volunteer services for the Los Angeles SPCA., and has provided training, support and mentoring programs at every job she’s held since including her stint at the manager of acquisition group information for a 1/2 billion dollar company.
She has over 30 years of experience working in executive leadership and in providing leadership and management training to others. If you let her, she can teach you how to be a more authentic and effective leader who is both powerfully ethical and armed with the technical skills required to master whatever challenges you face with grace and dignity.
Lauren Baptiste is an executive wellness coach, international speaker and corporate well-being consultant. After working 10+ years at a Big Four accounting firm and personally experiencing the effects of burnout, Lauren launched Acheloa Wellness, a wellness coaching firm that empowers women leaders and organizations to break-through the widespread effects of stress. As a practitioner of Ayurveda, hormonal health and other healing modalities, she brings a holistic approach to transform burnout to balance, joy and high-performing productivity.
Lauren collaborates and co-creates with Fortune 500 companies, international organizations, not for profits and start-up organizations, covering a diverse background of industries and needs.
Melveen Stevenson is a sought-after human resources consultant and business advisor. As a certified HR professional with a background in accounting and finance, she helps companies to navigate the human resources “jungle” of compliance, human capital, and leadership challenges. In doing so, she empowers companies to strengthen their infrastructure from the inside out, specifically through leadership development, operations, training, employee engagement, and executive coaching.
Melveen speaks on key topics to empower companies with the latest research and best practices for increasing engagement, enhancing leadership presence, and optimizing diverse workforce groups.
Over the last 20 years, Melveen has held leadership positions in human resources operations, supply chain, and talent management at international companies in food manufacturing, medical devices, and consumer products. She was also a faculty member at California State University-Dominguez Hills. She has spent most of her career in California, and has expertise in the state’s complicated employment regulations.
Melveen is certified through the Society of Human Resource Management (SHRM-SCP) and the Human Resources Certification Institute (SPHR).
Raymond Sheen, PMP® LSS BB, is president and founder of Product & Process Innovation, Inc. He is a veteran business leader with over 35 years of executive, functional, and project management experience working in GE, the US Air Force and as an independent consultant. Ray is author of the book, Guide to Building Your Business Case, published by Harvard Business Review Press and a contributor to the book, Guide to Project Management, also published by Harvard Business Review Press. Ray teaches process improvement, digital transformation, project management, product development and strategy development topics through Worcester Polytechnic Institute in Massachusetts.
Ray received his B.S. in Mechanical Engineering from the United States Air Force Academy and his M.S. in Astronautical Engineering from the Massachusetts Institute of Technology. He has recently completed a graduate certificate in Digital Leadership and Strategy from Boston University. He also attended numerous business management and executive management training programs while at GE. Ray is a Fellow at the Institute for Digital Transformation and a member of the Project Management Institute (PMI and the Institute of Electrical and Electronic Engineers (IEEE).
The focus of Ray’s work has been the management and deployment of technology in various industries and business functions including finance, engineering, marketing, manufacturing, service, and IT. Ray has completed projects, managed teams and delivered training and consulting on three continents and 15 countries.
William J. Rothwell, Ph.D., SPHR, SHRM-SCP, RODC, CPLP Fellow is President of Rothwell & Associates, Inc. & Rothwell & Associates, LLC. His consulting focuses on succession planning and talent management. He is also a Professor at Penn State University, University Park, where he teaches graduate courses in Organization Development and Change.
Before becoming a professor 28 years ago, he had nearly 20 years of full-time human resource management experience in government and in business. He has consulted on succession planning with corporations, small businesses, family businesses, charities, and Federal, State and local government agencies. He has traveled to China 83 times and has consulted on succession on nearly every continent. Among his 127 published books are these, which are relevant to this webinar: The essential HR guide for small businesses and startups; Optimizing talent in the federal workforce; Building a talent development structure without borders; Effective succession planning: Ensuring leadership continuity and building talent from within; The leader’s daily role in talent management: Maximizing results, engagement and retention; Career planning and succession management: Developing your organization’s talent for today and tomorrow; The competency toolkit; Talent management: A step-by-action-oriented guide based on best practice; Becoming an effective mentoring leader: Proven strategies for building excellence in your organization; Working longer: New strategies for managing, training, and retaining older employees; Invaluable knowledge: Securing your company’s technical expertise-Recruiting and retaining top talent, transferring technical knowledge, engaging high performers; The manager’s guide to maximizing employee potential; and Cases in government succession planning: Action-oriented strategies for public-sector human capital management, workforce planning, succession planning, and talent management.
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Finally, a course that delivers real solutions!
“I’ve taken many leadership courses before, but this one truly hit the mark! The real-world strategies for conflict resolution and decision-making were immediately useful in my workplace. I now feel more confident handling difficult conversations and managing team dynamics. A must for anyone dealing with workplace challenges! 👏”
Michael Carter, CPA-US
HR Specialist
MYCPE ONE makes professional learning effortless!
“The platform is easy to navigate, and I love how engaging the content is. I could complete the certification at my own pace while still getting real value from the material. MYCPE ONE has quickly become my go-to for staying ahead in my field! 🚀”
Jessica Williams, ACCA
Business Consultant
This course completely changed my approach!
“Before taking this certification, I struggled with workplace conflicts and difficult employees. The sessions on emotional intelligence and leadership have been eye-opening! Now, I handle tough situations with more clarity and confidence, and my team has noticed the difference. It’s amazing how small changes in communication can lead to big improvements! 🔥”
This certification explores essential workplace problem-solving and decision-making skills, covering topics such as conflict resolution, critical thinking, and leadership strategies. Participants will analyze emotional intelligence in leadership, review methods for handling difficult conversations, and explore techniques for managing change and uncertainty. The course also dives into workplace dynamics, including psychological safety, preventing burnout, and fostering a collaborative and inclusive culture. By the end, learners will have a structured approach to tackling workplace challenges with confidence and effectiveness.
This certification equips professionals with practical strategies to handle workplace conflicts, lead with emotional intelligence, and make well-informed decisions. You will gain skills to de-escalate tensions, foster productive conversations, and build a workplace culture that promotes engagement and collaboration. By learning how to manage change effectively and prevent toxic behaviors, you’ll enhance your leadership capabilities, strengthen team dynamics, and position yourself as a strategic decision-maker in your organization. Whether you’re a manager, HR professional, or aspiring leader, this course provides tools to navigate complex workplace situations with confidence.
Certificate course is created by a qualified and experienced instructor(s). myCPE Certificate Courses includes Self-study Courses. Most of the courses are in the form of On-demand Videos. The Self-study Video courses in Certificate courses may be Live recorded presentations converted into Self Study (On-Demand Videos).
You can take your time and attend the course at your own pace. You can take exam unlimited time. So, don’t worry, if you are not able to pass an exam. You will be getting a chance to attend the exam again.
After completion of each course of this Certification Programs, you will be able to download a certificate with the course title and number of hours. Certificates, as well as your study records, are stored for life and you can access them anytime. Certificates are valid proof for your continuing education credits and you can also add it as an additional designation.
Once you register you will have complete access to all the courses of this Certification Programs. The self-study format allows you to access the material online 24x7 and study at your own pace.
As per NASBA guidelines, you have one year from date of purchase of your certificate to complete each program. After completion of each course, you can attend final exam any time and get CPE Credit instantly. You can retake the exam multiple times without any additional charges.
Course have minimum passing score of 70% in the final exam and you can take multiple attempts of the said exam.
Our video player tracks & stores the watch time and will show you in the progress bar. But you make sure that you don’t fast forward or manually try to move the progress bar. If you have fast forwarded the video or tried to manually move the progress bar of the video. System wouldn’t capture your watch time. So please, let the video go on its own. However, being on-demand video you can pause and play and whenever you want and you can watch it in pieces. It will pick up from where you left off. So, for a self study courses you will have to
1. Complete the entire video 100%.
2. Answer all the review questions correctly. The review questions are at the bottom of the same page where you are viewing the course video.
3. Once you have watched the whole video and answered all the review questions, the Final Quiz will open up. You need to score more than 70%
in the Final Quiz to avail your CPE credit. Multiple attempts are allowed for submitting Review and Final Quiz questions.
4. Once you have completed the Review and Final quiz questions, you shall be able to download the credit certificate from the ‘My Certificates’ section. Kindly ensure you have allowed Multiple File download from your web browser to download all certificates.
5. You can download individual certificate from your "Account" as well as from this page once you complete a particular courses. Also, you can download "Consolidated Certificate" from the package page or from your account.
A Self-study course is a recorded video (If it’s a recording of a live course you may see polling questions appearing on the screen. You do not need to answer the polling questions and just let the video play). Do not fast forward. If you fast forward, we may not be able to capture your watch time and you may be required to watch it multiple times. In order to avail your credits for the self-study course, you need to answer the review questions correctly and complete the entire video. Once you have done that, the Final Quiz will open up in which you need to score a minimum 70% to qualify for the credit. You can attempt multiple times for answering the review questions and Final quiz questions. Once you have completed the Review and Final quiz questions, you shall be able to download the credit certificate from ‘My Certificates’ section.
If neither of the above cases works, please drop an email to support@my-cpe.com or contact our support team through live chat support.
The evaluation form will be sent to attendees in the next 24 hours after passing the final quiz with at least 70% marks. Kindly note that the evaluation form will only be available to attendees who remained logged in till the end of the course and answered all the polling questions.
MY-CPE LLC is PCI Compliant - Approved. myCPE uses a secure payment gateway (Stripe.com) to process your payment details. This payment gateway is in accordance with the PCI-DSS Compliance. Therefore, your payment details are secure through SSL encryption. CLICK HERE to view our PCI compliance certificate. Once you have register for the package and paid for it you shall not be granted any refund unless you are not able to access courses for any reason etc.
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