Dealing with Angry or Rude Customers 1.5 Credits
Learning mode
If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This CPE webinar will help you manage those stressful situations and support the customer as best you can.
Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases, a customer’s anger or rude behavior may be driven by the failings of your organization or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact.
Attendees in this Online CPE Communications and Marketing course will look at anger in a customer service situation and how to deal with it. Attendees will review the nature and causes of anger. They will look at how poor customer service can cause anger and what you can do to prepare your organization to deal with anger.
In this continuous learning course, Ross Maynard will help attendees uncover the warning signs for anger and present a 12 step approach to dealing with an angry customer.
We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally, we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points.
Valid upto : Dec 31, 2024
Valid upto : Nov 30, 2024
Credits
Course Level
Instructional Method
Pre-requisites
Advance Preparation
MY-CPE LLC, 1600 Highway 6 south, suite 250, sugar land, TX, 77478
MY-CPE LLC (Sponsor Id#: 143597) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors.
My philosophy is to inspire, challenge and support change. I have nearly 30 years’ experience as a business author and consultant.
As a consultant, I specialise in process improvement based on the Lean philosophy. I facilitate improvement teams and provide expertise in performance measurement and management; problem solving; and process improvement.
As well as delivering webinars for MyCPE, I develop courses and webinars for the ACCA (Association of Chartered Certified Accountants) in the UK and other specialist business and finance providers.
I live in Scotland, near Glasgow, with my wife, daughter and Cocker Spaniel.
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To earn CPE credits, you must complete the self-study course, pass the required assessments, and submit the necessary documentation. Credits are awarded based on the completion of course hours and successfully passing the assessments.
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To earn credits, you must attend the entire live webinar, actively participate in any polls or questions, and complete any required evaluations or assessments. Credits are awarded based on your attendance and participation in the live session.
Yes, all our live webinars are approved by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies, ensuring they meet the high standards for quality, interactivity, and educational content set by these organizations.
To maintain compliance, you must adhere to the guidelines set by NASBA and other regulatory bodies, which include attending the full duration of the webinar, participating in interactive elements, and completing any post-webinar evaluations or assessments.
After successfully attending a live webinar and fulfilling all participation requirements, you can access and download your completion certificates from your account dashboard on our platform. These certificates are recognized by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies for compliance and reporting purposes.
We issue instant credit certificates, ensuring they are valid for presentation to governing bodies. Typically, we report IRS, CTEC, CFP, IDFP, IWI, VBOA Ethics credits within 7 days – the fastest in the industry.
Earn continuing education credits with flexibility. Choose from live webinars, on-demand courses, e-books, or podcasts to fit your learning style and schedule.
We issue instant credit certificates, ensuring they are valid for presentation to governing bodies. Typically, we report IRS, CTEC, CFP, IDFP, IWI, VBOA Ethics credits within 7 days - fastest in the industry.
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