How to Handle Clashing Co-workers 1 Credit
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Jul 25, 2024 | 01:00 PM
ET
Clashing co-workers can reduce the morale and productivity of an organization or team. In addition, employee conflict often results in a turnover and a waste of a manager’s time. While conflict is not necessarily bad, it still must be handled in a way that contributes to organizational performance.
Employee conflict costs organizations money, morale, and productivity. A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict.
In this course, we will explain how to evaluate the seriousness of the conflict and how to appropriately intervene. In addition, the role of emotional intelligence, in confronting employees in conflict, and dealing with common issues of conflict at all levels of the organization will be considered, and various techniques are discussed, such as active listening, empathy-building, and brainstorming solutions. The significance of accountability conversations is underscored, along with the benefits of giving voice to conflicting parties. Decision-making techniques and the potential pitfalls are explored, offering valuable insights into rational and intuitive decision-making processes.
Major Topics Covered:
Join this PDC/RCH Webinar, we will learn how to handle conflicts caused by the tasks of the job and relationships with co-workers.
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Valid upto : Dec 31, 2024
Valid upto : Nov 30, 2025
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Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local, state and private employers, government agencies, churches and nonprofit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.
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To maintain compliance, you must adhere to the guidelines set by NASBA and other regulatory bodies, which include attending the full duration of the webinar, participating in interactive elements, and completing any post-webinar evaluations or assessments.
After successfully attending a live webinar and fulfilling all participation requirements, you can access and download your completion certificates from your account dashboard on our platform. These certificates are recognized by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies for compliance and reporting purposes.
We issue instant credit certificates, ensuring they are valid for presentation to governing bodies. Typically, we report IRS, CTEC, CFP, IDFP, IWI, VBOA Ethics credits within 7 days – the fastest in the industry.
JR
The slides presented the material in a very logical and organized way. It was very easy to follow and his commentary supplemented the information well.
EG
This was a very relevant session that made me consider how I currently handle conflict in the workplace.
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