How to Handle Cranky Customer Problems Using Behavioral Science 1.5 Credits
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Gain control over your reactions, improve interpersonal dynamics, and become a confident problem-solver. Say goodbye to unnecessary drama and unlock the keys to customer satisfaction.
Unlock the power of effective communication and transform your interactions. This webinar delves into the art of remaining calm, practicing emotional neutrality, and cultivating compassion when faced with challenging personalities. Gain valuable insights and practical techniques to navigate difficult conversations with confidence and grace.Â
In this CPE Business Management Course, you'll explore effective strategies rooted in behavioral science that can transform your interactions. Learn to understand human conditioning, master your own responses, and navigate challenging situations with ease.Â
In this course you will learn Enhanced Communication Skills, Improved Conflict Resolution, Increased Professionalism, Strengthened Relationships, and Personal Growth and Empathy.
Discover the secrets to maintaining respectful and polite communication, even in the face of negativity. Don't let crankiness derail your interactions anymore—join this course and unlock the skills needed to turn challenging encounters into positive outcomes.
Key Topics Covered in this Webinar:
Learn how behavioral conditioning tactics can help you deal with challenging consumers! Join acclaimed expert Jennifer Hancock as she offers knowledge gained from working with dolphins in a lab studying dolphin language and cognition.
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Jennifer Hancock is the author of several best selling and award winning books and is the founder of Humanist Learning Systems. Not only was she raised as a Humanist, she is considered one of the top speakers and writers in the world of Humanism today. Her professional background is varied including leadership positions in both the for profit and non-profit sectors.
She teaches Humanism – a combination of Love, Rationality, Science & Responsibility. Her courses will give you hope. It will help you simplify your life by reducing complexity of the problems you face, which will in turn – help you reduce your anxiety. Finally- because this is all science based – it will work.
What makes her unique is that she teaches humanistic approaches grounded in dignity and compassion coupled with science based behavioral modification techniques to create positive workplace cultures that eliminate unwanted behaviors like bullying, harassment and discrimination while positively reinforcing the behaviors you do want.
Ms. Hancock has a BA in Liberal Studies from the University of Hawaii at Manoa (1990). Her field of study combined cognitive linguistics, anthropology and psychology. While in college, she apprenticed as a dolphin trainer for a dolphin language/cognition laboratory which is where she learned the behavioral science and behavior modification techniques she now teaches.
Ms. Hancock has worked in executive leadership roles her entire career (since graduating college in 1990). She has literally never not worked in leadership/management. In the course of her career she has provided training to companies all over the world for both executive leadership as well as staff. She started training and coaching staff in her first job out of college as the director of volunteer services for the Los Angeles SPCA., and has provided training, support and mentoring programs at every job she’s held since including her stint at the manager of acquisition group information for a 1/2 billion dollar company.
She has over 30 years of experience working in executive leadership and in providing leadership and management training to others. If you let her, she can teach you how to be a more authentic and effective leader who is both powerfully ethical and armed with the technical skills required to master whatever challenges you face with grace and dignity.
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A Live Webinar Group Internet-Based Credit is an interactive, real-time online seminar where professionals can earn Continuing Education credits by participating in live sessions led by experts in various fields. These sessions meet the standards set by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies.
To earn credits, you must attend the entire live webinar, actively participate in any polls or questions, and complete any required evaluations or assessments. Credits are awarded based on your attendance and participation in the live session.
Yes, all our live webinars are approved by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies, ensuring they meet the high standards for quality, interactivity, and educational content set by these organizations.
To maintain compliance, you must adhere to the guidelines set by NASBA and other regulatory bodies, which include attending the full duration of the webinar, participating in interactive elements, and completing any post-webinar evaluations or assessments.
After successfully attending a live webinar and fulfilling all participation requirements, you can access and download your completion certificates from your account dashboard on our platform. These certificates are recognized by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies for compliance and reporting purposes.
We issue instant credit certificates, ensuring they are valid for presentation to governing bodies. Typically, we report IRS, CTEC, CFP, IDFP, IWI, VBOA Ethics credits within 7 days – the fastest in the industry.
JG
Simple solutions to big problems
JK
some of the exam questions seemed to be worded where the question was not clear the one where what type of response is reinforcing --several could be right --but if question said what type of response is reinforcing when dealing with a cranky person would be better
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