Taming the Tornado: Managing Challenging Employees 1 Credit
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Performance management – it's that fine line between being a motivational guru and the bad cop in an action movie. How do you celebrate the wins while confronting the not-so-stellar moments, all without creating a scene? This course will arm you with the tricks of the trade to master those delicate feedback sessions, from giving high-fives for excellence to diffusing the most explosive situations. Whether you're praising someone for their brilliance or gently guiding them back on track, you'll walk out ready to turn every conversation into a win.
Get ready to dive headfirst into the art of performance management. We'll break down the process, showing you how to offer feedback that's as clear as it is constructive. You'll get the lowdown on how to keep track of informal chats and formal warnings and learn how to follow through without sounding like a broken record. Along the way, we'll teach you the fine art of managing tough talks, setting clear expectations, and crafting action plans that not only work but thrive. With a no-nonsense, step-by-step approach, you'll become a pro at managing performance, sparking growth, and handling even the trickiest conversations like a seasoned leader.
Major Topics:
By the time you finish, you'll have the keys to the performance management kingdom. Armed with confidence, you'll be ready to implement these strategies and take your leadership skills to the next level. Transform your team's performance today, one witty conversation at a time.
| License details | Credits | Status |
|---|---|---|
| Personnel/Human Resources for Certified Public Accountants (CPA-US) | 1 CPE | Approved |
| Personnel/Human Resources for CPA in Canada | 1 CPD | Eligible |
| Business Acumen for SHRM Professionals (Approval No. 26-ZWPUJ) (Valid upto : Dec 31, 2026) | 1 PDC | Approved |
| HR (General) for Human Resource Certification Institute (HRCI) (Approval No. 686968) (Valid upto : Nov 30, 2025) | 1 RCH | Approved |
| Personnel/Human Resources for Delaware Licensed Public Accountant (DE-LPA) | 1 CPE | Eligible |
| Association of Chartered Certified Accountants (ACCA) | 1 CPD | Eligible |
| Chartered Accountant - ICAEW | 1 CPD | Eligible |
| Personnel/Human Resources for Iowa Licensed Public Accountant (IA-LPA) | 1 CPE | Eligible |
| Personnel/Human Resources for Maine Licensed Public Accountant (ME-LPA) | 1 CPE | Eligible |
| Chartered Accountants - Ireland (CAI) | 1 CPD | Eligible |
| Chartered Accountants - Scotland | 1 CPD | Eligible |
| CPA - Ireland | 1 CPD | Eligible |
| License details | Credits | Status |
|---|---|---|
| Personnel/Human Resources for Certified Public Accountants (CPA-US) | 1 CPE | Approved |
| Personnel/Human Resources for CPA in Canada | 1 CPD | Eligible |
| Business Acumen for SHRM Professionals (Approval No. 26-ZWPUJ) (Valid upto : Dec 31, 2026) | 1 PDC | Approved |
| HR (General) for Human Resource Certification Institute (HRCI) (Approval No. 686968) (Valid upto : Nov 30, 2025) | 1 RCH | Approved |
| Personnel/Human Resources for Delaware Licensed Public Accountant (DE-LPA) | 1 CPE | Eligible |
| Association of Chartered Certified Accountants (ACCA) | 1 CPD | Eligible |
| Chartered Accountant - ICAEW | 1 CPD | Eligible |
| Personnel/Human Resources for Iowa Licensed Public Accountant (IA-LPA) | 1 CPE | Eligible |
| Personnel/Human Resources for Maine Licensed Public Accountant (ME-LPA) | 1 CPE | Eligible |
| Chartered Accountants - Ireland (CAI) | 1 CPD | Eligible |
| Chartered Accountants - Scotland | 1 CPD | Eligible |
| CPA - Ireland | 1 CPD | Eligible |
Credit
1
Course Level
Basic
Instructional Method
QAS Self Study
Group Internet Based
Pre-requisites
None
Advance Preparation
None
MY-CPE LLC, 1600 Highway 6 south, suite 250, sugar land, TX, 77478
MY-CPE LLC (Sponsor Id#: 143597) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors.
Take your HR career to the next level with MYCPE ONE’s HRCI Recertification Courses. Designed to support your professional growth, our courses make earning HRCI Recertification Credits simple and stress-free. We’re dedicated to helping you thrive in the ever-changing world of human resources by offering the latest insights and practical skills to keep you ahead. Whether you’re refining your expertise or expanding your abilities, MYCPE ONE provides the tools you need. Start today and secure your competitive edge!
Suzanne Blake
Director of Learning and Development and Coaching, Blake Coaching and Consulting, LLC
Suzanne Blake, PCC, is an award-winning International Coach Federation (ICF) Professional Certified Coach and Global Human Resource leader with 28+ years of experience in Executive, Career, Talent Management and Productivity Coaching, with a focus on Corporate Soft Skills, Management Training, as well as Human Resources development.
Her specialties include Career Development and Leadership/Talent Development Coaching and Training, Soft Skills and Productivity Training and Coaching.
She has been recognized as a leader in the coaching community by being awarded the PRISM award for Excellence in Corporate Coaching by the International Coach Federation of New England and nominated for ICF’s "Best Career Coach.” Suzanne’s warmth and humor, in conjunction with her strategic insights and engaging style, give her the laser-like ability to pinpoint the root causes of problems to collaborate on sustainable solutions and create positive behavioral change.
Her coaching and training work has been profiled in a variety of respected media venues, including The New York Times, The Boston Globe, The Today Show, NPR, Smart Money Magazine, MSN.com, as well as numerous other media venues including CBS affiliate, WBZ News Television, ABC affiliate, and WCVB Chronicle Magazine.
What is Self Study (QAS)?
Self Study QAS (Quality Assurance Service) is a NASBA and other regulatory bodies approved program designed for Professionals to complete their Continuing Professional Education credits through self-paced, interactive courses that meet the highest standards of quality and compliance. We are approved by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies.
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To earn CPE credits, you must complete the self-study course, pass the required assessments, and submit the necessary documentation. Credits are awarded based on the completion of course hours and successfully passing the assessments.
Are the self-study courses approved by NASBA and other regulatory bodies?
Yes, all our self-study courses are approved by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies, ensuring they meet the rigorous standards for quality and educational content set by these organizations.
What are the requirements to maintain compliance with self-study courses?
To maintain compliance, you must follow the guidelines set by NASBA and other regulatory bodies, which include completing the course within the specified timeframe, passing the assessments, and keeping accurate records of your learning activities.
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After successfully completing a self-study course and passing the assessments, you can access and download your course completion certificates from your account dashboard on our platform. These certificates are recognized by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies for compliance and reporting purposes.
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A Live Webinar Group Internet-Based Credit is an interactive, real-time online seminar where professionals can earn Continuing Education credits by participating in live sessions led by experts in various fields. These sessions meet the standards set by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies.
How do I earn credits through live webinars?
To earn credits, you must attend the entire live webinar, actively participate in any polls or questions, and complete any required evaluations or assessments. Credits are awarded based on your attendance and participation in the live session.
Are the live webinars approved by NASBA and other regulatory bodies?
Yes, all our live webinars are approved by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies, ensuring they meet the high standards for quality, interactivity, and educational content set by these organizations.
What are the requirements to maintain compliance with live webinar courses?
To maintain compliance, you must adhere to the guidelines set by NASBA and other regulatory bodies, which include attending the full duration of the webinar, participating in interactive elements, and completing any post-webinar evaluations or assessments.
How can I access my webinar completion certificates?
After successfully attending a live webinar and fulfilling all participation requirements, you can access and download your completion certificates from your account dashboard on our platform. These certificates are recognized by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies for compliance and reporting purposes.
How are credits reported to governing bodies?
We issue instant credit certificates, ensuring they are valid for presentation to governing bodies. Typically, we report IRS, CTEC, CFP, IDFP, IWI, VBOA Ethics credits within 7 days – the fastest in the industry.
HM
Great presenter and very knowledgeable
NC
Great presentation. It was pleasant and insightful. I enjoyed Suzanne's speaking style and the experiences she shared. I had a few technical difficulties with the review and final quizzes, but the tech team helped me through them. (Thanks)
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