Developing Conflict Competent Leaders

Welcome to myCPE

Date

May 14, 11:30 AM ET

Learning Objectives

To explain the five conflict styles.
To discuss the various factors that make up the dynamics of conflict.
To analyze techniques of conflict management related to listening, asking questions, empathy, and seeking common ground.
To inspect the factors that influence team performance and how groups operate.
To discuss how to reach a consensus on teams.
To explain the importance of leaders gaining the competence to handle conflict on their teams.
To analyze two types of negotiation.
To inspect the basic form of managerial mediation.

Course Description

Are you ready to unlock the potential of conflict and become a masterful leader in navigating challenging situations? Join our engaging webinar and discover the transformative power of conflict management in organizational leadership.

In this CPE Business Management Webinar, participants will delve into the intricacies of conflict styles, both their own and those of the individuals they lead. Gain insights into the different types of conflict that can arise within an organization and explore effective strategies for handling disruptive conflicts. From managing conflicts within teams to addressing conflicts between departments and external entities, you will learn how to proactively address and resolve conflicts to foster a harmonious work environment.

But conflict isn't always detrimental - it can be a catalyst for growth and innovation. Discover how to harness the benefits of conflict and leverage them to cultivate high-performing teams. Gain a comprehensive understanding of group dynamics and their impact on the likelihood of conflicts within work teams.

As a leader, you hold the key to unlocking the potential within your organization. Learn invaluable leadership strategies for effectively managing conflicts, from negotiation and resolution techniques to ongoing conflict management. Equip yourself with the tools and skills needed to confidently navigate conflicts, foster collaboration, and drive organizational success.

Major Topics Covered:

Roles of the leader/manager
Leader roles related to conflict
The five conflict styles
Analysis of conflict styles
Types of workplace conflict
The benefits & costs of conflict
The leader and team types
Team effectiveness model
Key roles of teams
Team/group development
Properties of a team
Dangers to team functioning
Strategies to reach a consensus
Leading teams through conflict
Factors that may fuel conflict
Basic strategies for negotiation and mediation
Negotiation styles
Distributive bargaining
Integrative bargaining
Identify and define the problem
Generate alternative solutions
Eliminating power plays and walkaways
Managerial intervention
When managerial mediation appropriate

Don't miss this opportunity to transform your leadership approach and become a master in conflict management. Register now for our online webinar and embark on a journey to unleash the power of conflict for the benefit of your organization.

Webinar Qualifies For

1 CPE Credit of Business Mgmnt and Org for Certified Public Accountants (CPA-US)
1 General Credit of Business Mgmnt and Org for Accountant/Bookkeeper/Tax Professionals
1 CPD Credit of Business Mgmnt and Org for CPA in Canada
1 PDC Credit of Leadership & Navigation for SHRM Professionals (Approval No. 24-FGEYZ)
1 CPE Credit of Business Mgmnt and Org for Certified Management Accountants (CMA)
1 RCH Credit of HR (General) for Human Resource Certification Institute (HRCI) (Approval No. 649371)
1 CPD Credit for Association of Chartered Certified Accountants (ACCA)
1 CPD Credit for Chartered Accountant - ICAEW
1 PDU Credit of Business Accumen for Project Management Professional (PMP)
1 CPD Credit for Chartered Accountants - Scotland
1 CPE Credit of Business Mgmnt and Org for Iowa Licensed Public Accountant (IA-LPA)
1 CPD Credit for CPA - Ireland
1 CPD Credit for Chartered Accountants - Ireland (CAI)
1 Points Credit of Leadership for Certified Professional in Talent Development (CPTD)
1 CPE Credit of Business Mgmnt and Org for Maine Licensed Public Accountant (ME-LPA)
1 CPE Credit of Business Mgmnt and Org for Delaware Licensed Public Accountant (DE-LPA)
1 Points Credit of Leadership for Associate Professional in Talent Development (APTD)

About Instructor

Bob Churilla

Owner, CRPG

Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local, state and private employers, government agencies, churches and nonprofit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.

Additional Information

Duration

1 Hour

Course Level

Basic

Instructional Method

Group Internet Based

Pre-requisites

None

Advance Preparation

None

FAQ’s

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NASBA APPROVED

MY-CPE LLC, 1600 Highway 6 south, suite 250, sugar land, TX, 77478

MY-CPE LLC (Sponsor Id#: 143597) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.

Ratings and Review

4.5

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Heather Thurs, CPA Student, Others, SHRM, SHRM - CP

This class was informative. I will use this daily as a coworker and a leader.

Annette Markin, CPA (US), EA

Very good coverage of materials in a timely manner.

Camilla Young, CPA (US)

Informative and well presented.

Kathleen Lehman, CPA (US)

Very good webinar detailing the different approaches to conflict, and how teams perform. Solid takeaways that can be applied to managing teams.

Jennifer Pauli, CPA (US)

good soft skills info

1 Credit

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Subject Area

Business Mgmnt and Org

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Developing Conflict Competent Leaders

Course Details

Learning Objectives

Course Description

Qualifies for

Webinar Qualifies For

Presenter Details

About Instructor

Bob Churilla

Other Details

Additional Information

1 Hour

Basic

Group Internet Based

None

None

FAQ’s

NASBA APPROVED

Ratings and Review

4.5

Heather Thurs, CPA Student, Others, SHRM, SHRM - CP

Annette Markin, CPA (US), EA

Camilla Young, CPA (US)

Kathleen Lehman, CPA (US)

Jennifer Pauli, CPA (US)

Subject Area

Unlimited Access Plan

Inclusions

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