Identifying Vulnerable Touchpoints/Engagement Sets in a CX Journey

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Learning Objectives

To discuss the examples of method development processes employed by fraudsters.
To review the throughline that exists between the majority of fraud prevention methods.
To analyze strategy items that your company can deploy over time to seal gaps in processing relative to fraud.
To evaluate the actionable items that you can employ.

Course Description

Setting out to learn about fraud prevention can be a daunting task.

The most familiar method is "Payment Fraud" - stolen payment information used for transactions. This method reliably introduces billions of dollars of losses into the marketplace each year. Debit/credit card transactions and check fraud fall under this category. Each with countless ways to obtain, manipulate, and employ the compromised sets of data.

A slightly less known method is "Account Takeovers" - the process wherein a fraudster gains access to an established account. Following the data breaches reported over the last several years, this method has grown in popularity among cyber-criminals. Tactics geared toward obtaining information can be launched against any company that stores valuable information. Targeted industries include Healthcare, Telephone Service Providers, Mortgage Companies, Financial Institutions, and Ride Share Providers just to name a few. The information is used in several different ways to target established accounts, drain funds, sell access, use frequent flyer miles, etc.

More methods include Identity theft, the establishment of credit lines/financing, counterfeit materials, mortgages, lease agreements, peer-to-peer marketplaces, digital goods exploits, physical goods exploits, chargeback abuse, refund abuse, promotion abuse.... and yes, the list goes on.

Finally, considering that successful repeatable attacks are then automated by cybercriminals via the use of bots quickly, this daunting task seems almost impossible to overcome.

With many items on the list for raising awareness, filtering through mass-marketed media to understand how these fraud methods might apply to you and your operation presents another dimension of work in itself.

As intimidating as it might be, there is a way forward.

Major Topics Covered:

What is a customer journey?
3 steps to Building a proactive fraud Strategy
Partnerships: Automation and expansive datasets
Thoughts: Security and satisfaction

Join this CPE Fraud Webinar to understand fraud methods employed by fraudsters and strategies that your company can deploy over time to seal gaps in processing relative to fraud.

You can also look into our CPE courses on Cybersecurity.

Webinar Qualifies For

1 CPE Credit of Auditing for Certified Public Accountants (CPA-US)
1 General Credit of Auditing for Accountant/Bookkeeper/Tax Professionals
1 CPD Credit of Auditing for CPA in Canada
1 CPE Credit of Fraud risks for Certified Internal Auditors (CIA)
1 CPE Credit of Fraud Risk Assessment for Certified Fraud Examiner (CFE)
1 CPE Credit of Auditing for Certified Management Accountants (CMA)
1 CPE Credit of Auditing for Certification in Risk Management Assurance (CRMA)
1 CPD Credit of Fraud prevention, detection and response for Certified Financial Forensics (CFF)
1 CPD Credit for Association of Chartered Certified Accountants (ACCA)
1 CPE Credit of Auditing for Certified Government Financial Manager (CGFM)
1 CPD Credit for Chartered Accountant - ICAEW
1 CPE Credit of Auditing for Internal Audit Practitioner (IAP)
1 CPE Credit of Auditing for Master Analyst In Financial Forensics (MAFF)
1 CPE Credit of Auditing for Certified Internal Controls Auditor (CICA)
1 CPE Credit of Auditing for Qualification in Internal Audit Leadership (QIAL)
1 CPD Credit for Chartered Accountants - Scotland
1 CPE Credit of Auditing for Iowa Licensed Public Accountant (IA-LPA)
1 CPD Credit for Chartered Accountants - Ireland (CAI)
1 CPD Credit for CPA - Ireland
1 CPE Credit of Auditing for Maine Licensed Public Accountant (ME-LPA)
1 CPE Credit of Auditing for Delaware Licensed Public Accountant (DE-LPA)
1 CPE Credit of Auditing for Certified Controls Specialist (CCS)

About Instructor

Alexander Hall

Owner, Dispute Defense Consulting, LLC

Alexander is the Owner of Dispute Defense Consulting and the host of the Fraud Prevention Roundtable. A reformed fraudster, Alexander spent nearly 10 years employing sophisticated methods that he now fights against. In 2017, Alexander retired from a life of committing fraud and moved to join the ranks of fraud prevention. In 2020, he founded Dispute Defense Consulting. Today, Alexander consults with merchants on the development of fraud prevention strategies, with service providers in various SME capacities, and with publications regarding thought leadership.

Alexander is the Owner of Dispute Defense Consulting and the host of the Fraud Prevention Roundtable. He has 15 years of fraud-related experience. For 10 years, Alexander operated as a fraudster, targeting all industries with great success and employing a wide range of fraudulent methods / exploits. In 2017, Alexander retired from that life and moved to join the ranks of fraud prevention. In 2020, he founded Dispute Defense Consulting. Today, Alexander consults with merchants on the development of fraud prevention strategies, with service providers in various SME capacities, and with publications regarding thought leadership.

Additional Information

Duration

1 Hour

Course Level

Basic

Instructional Method

Group Internet Based

Pre-requisites

None

Advance Preparation

None

FAQ’s

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NASBA APPROVED

MY-CPE LLC, 1600 Highway 6 south, suite 250, sugar land, TX, 77478

MY-CPE LLC (Sponsor Id#: 143597) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.

Ratings and Review

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Nellia Kamwendo, CPA in Canada, CIA

Great course

Monica Gross, CPA in Canada

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Auditing

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Identifying Vulnerable Touchpoints/Engagement Sets in a CX Journey

Course Details

Learning Objectives

Course Description

Qualifies for

Webinar Qualifies For

Presenter Details

About Instructor

Alexander Hall

Other Details

Additional Information

1 Hour

Basic

Group Internet Based

None

None

FAQ’s

NASBA APPROVED

Ratings and Review

4.6

Nellia Kamwendo, CPA in Canada, CIA

Monica Gross, CPA in Canada

Subject Area

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