Manager’s Guide To Handling Emotional Employees

Welcome to myCPE

Date

May 21, 01:00 PM ET

Learning Objectives

To explain how to have conversations without being defensive.
To analyze how to develop the ability to listen to what is not being said.
To discuss how to create a safe space for a conversation.
To list the steps to an effective accountability conversation,
To explain how to stay balanced in the face of strong emotions.
To inspect how to acknowledge and reframe emotions.
To discuss what to learn from the difficult behaviors of others.
To analyze how to develop the ability to move from emotion to productive problem-solving.

Course Description

Feelings and emotions are an inherent part of being human, and they naturally find their way into the workplace. Embracing emotions can foster a more authentic and connected work environment. However, when strong emotions become disruptive and hinder productivity, it's essential to address them effectively. Join our engaging webinar as we explore practical strategies for successfully managing emotional employees.

During this CPE Business Management Webinar, you will learn a range of techniques to navigate the complexities of emotional expressions in the workplace. We will delve into the power of active listening, empathy, and the skillful use of questions to understand and connect with your team members on a deeper level. Discover how coaching and reframing inflammatory comments can transform emotional conflicts into opportunities for growth and collaboration.

Furthermore, this webinar will equip you with the ability to identify signs of potential mental health issues among employees. You will gain valuable insights on recognizing when individuals may be struggling with strong emotions and learn how to refer them to appropriate resources for support. By promoting a supportive and compassionate work environment, you can contribute to the well-being of your team members and enhance overall organizational resilience.

Additionally, we will address the critical topic of preventing workplace violence. Learn how to identify and handle potential threats of violence from emotionally charged employees. Gain practical interventions and managerial strategies to defuse tense situations, ensuring a safe and secure work environment for everyone.

Major Topics Covered:

Emotions in the workplace: Handling emotional employees
Giving voice to employees
Active listening
Elements of Emotional Intelligence
Identifying your own emotions
Recognizing the feelings of others
Developing empathy
Self-control or self-regulation
The emotional employee
Dealing with the emotional employee
Dealing with the threat of employee violence

Don't miss this opportunity to enhance your leadership skills and create a harmonious workplace culture. Join us for this enlightening webinar on managing emotional employees, and gain the knowledge and tools you need to build a resilient and emotionally intelligent team.

Webinar Qualifies For

1 CPE Credit of Business Mgmnt and Org for Certified Public Accountants (CPA-US)
1 General Credit of Business Mgmnt and Org for Accountant/Bookkeeper/Tax Professionals
1 CPD Credit of Business Mgmnt and Org for CPA in Canada
1 PDC Credit of Talent management for SHRM Professionals (Approval No. 24-MQUKW)
1 CPE Credit of Business Mgmnt and Org for Certified Management Accountants (CMA)
1 RCH Credit of HR (General) for Human Resource Certification Institute (HRCI) (Approval No. 647610)
1 CPD Credit for Association of Chartered Certified Accountants (ACCA)
1 CPD Credit for Chartered Accountant - ICAEW
1 PDU Credit of Business Accumen for Project Management Professional (PMP)
1 CPD Credit for Chartered Accountants - Scotland
1 CPE Credit of Business Mgmnt and Org for Iowa Licensed Public Accountant (IA-LPA)
1 CPD Credit for Chartered Accountants - Ireland (CAI)
1 CPD Credit for CPA - Ireland
1 CPE Credit of Business Mgmnt and Org for Maine Licensed Public Accountant (ME-LPA)
1 CPE Credit of Business Mgmnt and Org for Delaware Licensed Public Accountant (DE-LPA)

About Instructor

Bob Churilla

Owner, CRPG

Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local, state and private employers, government agencies, churches and nonprofit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.

Additional Information

Duration

1 Hour

Course Level

Basic

Instructional Method

Group Internet Based

Pre-requisites

None

Advance Preparation

None

FAQ’s

Click Here to View

NASBA APPROVED

MY-CPE LLC, 1600 Highway 6 south, suite 250, sugar land, TX, 77478

MY-CPE LLC (Sponsor Id#: 143597) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.

Ratings and Review

4.5

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Carlos Morales, CPA (US)

This is one of the best training classes I've every had. Bob does a great job with real examples to solidify the concepts. It is only an hour but is time well spent.

Diane Moreno, CFE, CIA, CPA (US), QB Pro Advisor

I really enjoyed this course, Its good information for the working environment.

Kelsey Mason, CPA (US)

Very applicable to the workplace, and valuable information!

Kathleen Olex, CPA (US)

Useful in any work environment.

Heather Thurs, CPA Student, Others, SHRM, SHRM - CP

Thank you for a great class!

1 Credit

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Subject Area

Business Mgmnt and Org

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Manager’s Guide To Handling Emotional Employees

Course Details

Learning Objectives

Course Description

Qualifies for

Webinar Qualifies For

Presenter Details

About Instructor

Bob Churilla

Other Details

Additional Information

1 Hour

Basic

Group Internet Based

None

None

FAQ’s

NASBA APPROVED

Ratings and Review

4.5

Carlos Morales, CPA (US)

Diane Moreno, CFE, CIA, CPA (US), QB Pro Advisor

Kelsey Mason, CPA (US)

Kathleen Olex, CPA (US)

Heather Thurs, CPA Student, Others, SHRM, SHRM - CP

Subject Area

Unlimited Access Plan

Inclusions

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