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Navigating Investigations: Unveiling the Truth Behind Employee Concerns 1 Credit

Navigating Investigations: Unveiling the Truth Behind Employee Concerns 1 Credit

  • Rating

    4.5
  • Published on

    April, 2024
  • Subject Area

    Specialized Knowledge

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Learning Objective

  • To analyze the complaint’s limited role in a workplace investigation.
  • To explain how an investigator can learn additional information about the complaint.
  • To discuss the effective listening techniques to use when interviewing the complainant.
  • To identify additional topics to discuss with the complainant to ensure you understand their concerns fully.
  • To analyze common errors investigators make when gathering information from the complainant.

Course Overview

From time to time, employers may need to formally or informally investigate concerns about an employee's workplace behavior. If your organization provides a hotline and other reporting channels for employees to voice their concerns, this addresses only half of the equation.

The other half involves thoroughly addressing allegations and, when necessary, conducting a full investigation once they have been reported.

Conducting investigations and resolving allegations correctly strengthens and protects your organization. A proper investigation provides management with essential information and a factual basis on which to base its decisions. It also reinforces both the fairness of the employee discipline process and your commitment to addressing employee concerns.

While the objectives and scope of investigations vary widely, their primary purpose is always to uncover the relevant facts. Although each investigation may be unique and handled differently, adhering to standard techniques can help ensure a fair, transparent, and consistent investigation process.

This PDC/RCH Webinar discusses the techniques necessary for a successful intake discussion with an employee who raises concerns about actual or possible misconduct. Each participant will receive a checklist of important questions to ask the employee who makes a complaint.

Key Highlights:

  • The role of the employee complaint in a workplace investigation.
  • The steps needed to gather additional information from the complainant.
  • The listening techniques an investigator needs when interviewing the complainant.
  • The additional topics to discuss with the complainant to ensure you have fully understood their concerns.
  • The common errors investigators make when trying to learn more about the complaint.

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Additional Information

Credit

1

Course Level

Basic

Instructional Method

QAS Self Study
Group Internet Based

Pre-requisites

None

Advance Preparation

None

NASBA APPROVED

MY-CPE LLC, 1600 Highway 6 south, suite 250, sugar land, TX, 77478

MY-CPE LLC (Sponsor Id#: 143597) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors.

About Instructor

Maric Bloch
Meric Bloch

Principal, Winter Compliance LLC

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Meric Bloch is the Principal of Winter Investigations, a consulting firm specializing in workplace investigations design and implementation.  

Meric has designed, implemented, and managed workplace-investigations processes for multinational public companies. He has trained thousands of HR and compliance professionals to conduct workplace investigations.  

Meric has personally conducted over 800 internal investigations of fraud and serious workplace misconduct globally.  Meric is an adjunct professor at Fordham University School of Law.  He was an instructor for the Society of Corporate Compliance and Ethics Academy for ten years, where he taught the module on workplace investigations.

Meric holds Bachelor of Arts and Juris Doctor degrees from New York University.  He is a Certified Fraud Examiner, a Professional Certified Investigator, a Certified Financial Crime Specialist, a Certified Information Privacy Professional, and has the Corporate Compliance and Ethics Professional – Fellow designation.

Meric is the author of four books on investigations: The Art of Investigations; In the Arena; Workplace Investigations:  Techniques and Strategies for Investigators and Compliance Officers; Investigative Interviewing, and The First Information Is Wrong.   He also wrote chapters in the Bribery and Corruption Casebook and The Complete Compliance and Ethics Manual.  

Meric has published numerous articles on investigations topics and is a frequent public speaker on the workplace-investigations process. 

You can learn more about Meric by visiting his website:  www.winterinvestigations.org.

On Demand FAQs

What is Self Study (QAS)?

Self Study QAS (Quality Assurance Service) is a NASBA and other regulatory bodies approved program designed for Professionals to complete their Continuing Professional Education credits through self-paced, interactive courses that meet the highest standards of quality and compliance. We are approved by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies.

How do I earn CPE credits through self-study?

To earn CPE credits, you must complete the self-study course, pass the required assessments, and submit the necessary documentation. Credits are awarded based on the completion of course hours and successfully passing the assessments.

Are the self-study courses approved by NASBA and other regulatory bodies?

Yes, all our self-study courses are approved by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies, ensuring they meet the rigorous standards for quality and educational content set by these organizations.

What are the requirements to maintain compliance with self-study courses?

To maintain compliance, you must follow the guidelines set by NASBA and other regulatory bodies, which include completing the course within the specified timeframe, passing the assessments, and keeping accurate records of your learning activities.

How can I access my course completion certificates?

After successfully completing a self-study course and passing the assessments, you can access and download your course completion certificates from your account dashboard on our platform. These certificates are recognized by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies for compliance and reporting purposes.

How are credits reported to governing bodies?

We issue instant credit certificates, ensuring they are valid for presentation to governing bodies. Typically, we report IRS, CTEC, CFP, IDFP, IWI, VBOA Ethics credits within 7 days – the fastest in the industry.

Live Webinar FAQs

What is a Live Webinar Group Internet-Based Credit?

A Live Webinar Group Internet-Based Credit is an interactive, real-time online seminar where professionals can earn Continuing Education credits by participating in live sessions led by experts in various fields. These sessions meet the standards set by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies.

How do I earn credits through live webinars?

To earn credits, you must attend the entire live webinar, actively participate in any polls or questions, and complete any required evaluations or assessments. Credits are awarded based on your attendance and participation in the live session.

Are the live webinars approved by NASBA and other regulatory bodies?

Yes, all our live webinars are approved by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies, ensuring they meet the high standards for quality, interactivity, and educational content set by these organizations.

What are the requirements to maintain compliance with live webinar courses?

To maintain compliance, you must adhere to the guidelines set by NASBA and other regulatory bodies, which include attending the full duration of the webinar, participating in interactive elements, and completing any post-webinar evaluations or assessments.

How can I access my webinar completion certificates?

After successfully attending a live webinar and fulfilling all participation requirements, you can access and download your completion certificates from your account dashboard on our platform. These certificates are recognized by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies for compliance and reporting purposes.

How are credits reported to governing bodies?

We issue instant credit certificates, ensuring they are valid for presentation to governing bodies. Typically, we report IRS, CTEC, CFP, IDFP, IWI, VBOA Ethics credits within 7 days – the fastest in the industry.

Reviews and Ratings

out of 5

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RT

Rachel Trimble, SHRM

It was a great webinar that really gave us the facts about investigations in the workplace!

BB

Bryndis Brown, PHR

Great workshop. I learned several areas of refinement that I can do to my investigations.

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