Problem Solving and Decision Making

Learning Objectives

• To recognize why organisations need to be creative in their problem solving and decision making
• To identify the different thinking styles that people use when making decisions
• To recall the step by step method to creative problem solving and decision making
• To identify the tools that help in creative problem solving and decision making
• To recognize the Benefit Realization approach to problem solving

Course Description

There is a well known saying which states: "If you continue to think like you’ve always thought, you’ll continue to get what you’ve always got."

It is easy to get stuck in a decision-making rut. We gather the same old group together and come up with much the same solutions to problems that we have done before. The danger is that our competitors are thinking more creatively. Markets and business practices are changing fast, and organizations need to be more creative in their approach to problem-solving and decision making. The purpose of this course is to help you, and your team, think more creatively in its problem-solving efforts. The topics covered include:

• The different thinking styles people use when making decisions
• Tools to help in creative problem-solving and decision making
• The Benefits Realization approach to problem-solving and decision making
• A structure for creative problem-solving and decision making
• Top tips for creative problem-solving
• How to start thinking outside of the box

Better thinking brings better results. Develop more creative approaches to problem-solving and decision making in your organization with this course now.

Overview

• Thinking Styles

  9 mins
• Steps to Creative Problem Solving

  19 mins
• Analyse the Problem

  27 mins
• Presenting Performance Data

  34 mins
• Generate Ideas

  38 mins
• Test and Decide

  42 mins
• Benefits Realisation

  51 mins
• Think Outside the Box

  56 mins