Five KPIs for Small Businesses

Learning Objectives

• To discuss how a small number of performance measures can support small business growth.
• To explain the five KPIs recommended for use by small businesses.
• To analyze the five KPIs for small businesses and how to calculate them easily and quickly.
• To identify other suitable KPIs for small businesses operating in specific industry sectors.
• To discuss case studies exploring the use of the five KPIs for small businesses.

Course Description

Explore fundamental metrics pivotal for small business success in our upcoming webinar titled "Five KPIs for Small Businesses." This online course aims to streamline performance evaluation by presenting five essential KPIs crucial for effective decision-making and performance management in smaller organizations.

Discover the significance of these five pivotal KPIs:

• Sales Income
• Contribution
• Available Cashflow
• Time to Serve Customers
• Customer Feedback

Uncover how these metrics serve as a foundational framework, providing comprehensive coverage of crucial financial and operational aspects essential for business success. Dive deep into each KPI's significance, calculation methods, and practical application across diverse industry sectors.

Designed for small business owners, managers, aspiring entrepreneurs, and finance professionals supporting smaller enterprises, this CPE Business Management webinar offers insights into leveraging these KPIs to make informed decisions and facilitate growth. Gain a nuanced understanding of these metrics' strategic relevance, enabling you to identify areas for improvement and drive sustained progress.

Join Ross Maynard in harnessing focused performance metrics to steer your small business toward sustained growth and success. Explore how these core KPIs can revolutionize your decision-making processes, ensuring informed strategies and optimal performance in today's competitive landscape.

Overview

• A brief history of performance measurement

  4 mins
• The sales income KPI

  12 mins
• Contribution and labour costs example

  21 mins
• The acid test ratio

  34 mins
• The voice of the customer

  45 mins
• Beyond the five KPIs for small businesses

  59 mins
• The five KPIs for small business

  71 mins
• The Run2it sports company - customer feedback

  86 mins
• The five KPIs gives strong coverage of core financial and operational elements of business success

  97 mins