Uncomfortable Conversations for HR Professionals

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Uncomfortable Conversations for HR Professionals

Reviewed

January, 2024

Bob Churilla

Learning Objectives

To be able to define what is an uncomfortable conversation.
To know how to have an uncomfortable conversation.
To explain the art of giving feedback.
To define an impossible conversation.
To identify the types of uncomfortable conversations.
To develop skills to successfully deliver bad news.
To discuss strategies for employee termination or layoff.
To review strategies for discussing a poor performance review.
To analyze strategies for discussing issues of employee dress or hygiene.

Course Description

No one enjoys delivering bad news. Yet at times, HR professionals are required to give bad news to employees at times. These conversations are often uncomfortable for both the employee and the HR professional.

In this PDC/RCH webinar, we will learn what an uncomfortable conversation is. It will also look at what is involved in an uncomfortable conversation. This may include having an accountability conversation, confronting inappropriate employee behavior, and giving performance feedback. Some conversations seem impossible and yet the HR professional can be effective in being firm but still listening and giving voice to the employee. Sometimes bad news must be delivered.

Major Topics Covered:

Identifying Uncomfortable Conversations: Recognizing and understanding uncomfortable conversations.
Effective Feedback Delivery: Techniques for giving constructive feedback.
Navigating Difficult Topics: Approaches for discussing challenging subjects.
Maintaining Honesty: Importance of truthfulness in communication.
Termination and Layoff Strategies: Guidelines for handling termination and layoffs.
Legal Considerations and Resources: Understanding legal aspects and providing employee support.

Join this online CPE Webinar attendees will learn how to deliver uncomfortable messages involving employee termination or layoff, giving a poor performance review, and discussing issues of hygiene or dress. Those attending will learn the skills necessary to have these uncomfortable conversations.

Overview

What is an uncomfortable conversation?

2 mins
Awareness of issues affecting employees

11 mins
When a conversation seems impossible

20 mins
Communicating bad news to the employees

28 mins
Being truthful in dealings

30 mins
Strategies for discussing a poor performance review

37 mins
Issues to discuss for inappropriate employee tattoos

41 mins
Reasonable accomodation

45 mins
Outline of an uncomfortable conversation

47 mins

Webinar Qualifies For

1 CPE Credit of Personnel/Human Resources for Certified Public Accountants (CPA-US)
1 General Credit of Personnel/Human Resources for Accountant/Bookkeeper/Tax Professionals
1 CPD Credit of Personnel/Human Resources for CPA in Canada
1 PDC Credit of Business Acumen for SHRM Professionals (Approval No. 24-TZWPF)
1 RCH Credit of HR (General) for Human Resource Certification Institute (HRCI) (Approval No. 649574)
1 CPD Credit for Association of Chartered Certified Accountants (ACCA)
1 CPD Credit for Chartered Accountant - ICAEW
1 CPD Credit for Chartered Accountants - Scotland
1 CPE Credit of Personnel/Human Resources for Iowa Licensed Public Accountant (IA-LPA)
1 CPD Credit for Chartered Accountants - Ireland (CAI)
1 CPD Credit for CPA - Ireland
1 CPE Credit of Personnel/Human Resources for Maine Licensed Public Accountant (ME-LPA)
1 CPE Credit of Personnel/Human Resources for Delaware Licensed Public Accountant (DE-LPA)

About Instructor

Bob Churilla

Owner, CRPG

Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local, state and private employers, government agencies, churches and nonprofit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.

Additional Information

Duration

1 Hour

Course Level

Basic

Instructional Method

QAS Self Study

Pre-requisites

None

Advance Preparation

None

FAQ’s

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MY-CPE LLC, 1600 Highway 6 south, suite 250, sugar land, TX, 77478

MY-CPE LLC (Sponsor Id#: 143597) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.

Ratings and Review

4.4

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Stephanie Eckard, CFE

Wonderful - full of information.

Emily Fuchs, CPA (US)

informative class

Monicia Hagewood, SHRM

Great Experience

Cerissa Tee, Others, SHRM, PHR

The answer options on the last question of the Final quiz are all relevant/accurate. I think an all of the above option should be included, or the question rephrased.