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Accountants: How to Respond to a Critical or Upsetting Email

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Elizabeth Danziger

Worktalk Communications Consulting

Tuesday, May 05, 2020 | 02:00 PM EDT

  • CPA

1 Credit


Subject Area

Communications & Marketing

Upcoming Webinars

Course Description

Recommended for CPAs, financial professionals and staff.

Wouldn’t it be awesome if the only feedback we got from our co-workers, bosses and clients was glowing? Unfortunately this is not the case & for most of us, feedback is a pretty equal mix of positive and negative. We open our inbox in a calm frame of mind and then, Pow! We read an email that sets our blood boiling. Whether the email is critical, insulting, or just plain upsetting, we are left shaken and tempted to bite back.

While it’s unlikely you’ll ever get away from criticism (constructive or otherwise), you can change the way to respond to it. And your response will have a huge impact not only on your reputation but also on your professional life. The best way to think of any criticism is to see it as an opportunity to improve.  

This 1 hour CPE webinar will help you to :

  • Learn strategies for dealing with upsetting emails.
  • Review the process of responding (or not responding) to the email
  • Tips about managing our emotions while responding. 

PRO TIP : Don't use all capital letters in any portion of your email, as this is perceived as the equivalent of shouting at the recipient. 

Learning Objectives

  • Identify the core principles of responding to upsetting emails.
  • To Analyze the writer of an upsetting email.
  • Mastering a four-step process to responding appropriately to a critical email.
  • To understand when to respond and when not to respond to the emails
  • Learning tools for mastering the feelings that an upsetting email evokes

Who Should Attend?

  • Accountant
  • Accounting Managers
  • Bookkeeper
  • Business Owner
  • CEO
  • CFO/Controller
  • Chief Accounting Officer
  • Client Services Co-ordinator
  • CPA (Industry)
  • CPA - Mid Size Firm
  • CPA - Small Firm
  • CPA in Business
  • Entrepreneurial Accountant
  • Entrepreneurial CPA
  • HR Professionals
  • Others
  • Senior Accountant
  • VP Accounts
  • VP Finance
  • Young CPA


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