Handling Generational Conflict in Your Team 1 Credit
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Put the generational differences to work for you!
The current workforce is the most diverse it has ever been because today, there are four different generations of employees in the workplace. These include Baby Boomers, Generation X, Generation Y, and Generation Z employees. Since each of these employees has been affected differently by their upbringing, it should be no surprise that conflict may arise between different members of these generations.
Bob believes that life stage and position are better predictors of behavior than the generation a person was born into. "Most intergenerational conflicts are fundamentally about power or clout," she said. "A young person who wants more clout wants to be noticed. They have new ideas that aren't being listened to. An older person wants their experience to be recognized and appreciated. Everyone wants to be heard and respected."
In this online CPE course, a brief overview of the characteristics of each of these generations will be provided and, some typical areas of conflict will be highlighted with possible solutions.
The online continuing education course will also examine the different styles of the generations and how it contributes to conflict. While this may be challenging, the management of a diverse generational work team is possible. Some of the conflict inherent in such a situation can be minimized when considering the characteristics of each possible employee or team member and then creating a team with complementary strengths. The use of technology is also a potential source of conflict and suggestions on how to handle it will be given. Finally, various managerial interventions (training, coaching and mediation) will be considered in dealing with generational conflict in the workplace.
Key topics covered in this online CPE webinar:
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Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local, state and private employers, government agencies, churches and nonprofit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.
Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local, state and private employers, government agencies, churches and nonprofit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.
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MN
I enjoyed learning more about my generation as well as my two kids and those around me. I loved it, thank you!
CC
Wow! I found the material well written and well delivered, thank you!
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