Performance Coaching & Conversations

Course
Credits
Compliance
Instructor
FAQ’s
Reviews
Explore
Pricing

Learning Objective

To discuss and distinguish between performance conversations and evaluations.
To analyze performance standards and indicators for effective assessment.
To implement a systematic process for delivering impactful performance coaching.
To explain how to craft compelling and engaging questions to drive meaningful discussions.

Course Overview

Elevate your leadership capabilities with our “Performance Coaching & Conversations” CPE webinar, the third installment in the “Building Organizational Coaching Culture” series. Tailored for managers aiming to boost team productivity through targeted performance discussions, it introduces a systematic approach that empowers participants to deliver constructive feedback during performance reviews. The course is designed to foster a high-performance culture within individuals and teams.

Delve into nuanced distinctions between performance conversations and traditional evaluations, gaining a comprehensive understanding of how these elements play distinct yet interconnected roles in organizational development. Explore the vital role of performance standards and indicators, equipping yourself with the skills to establish benchmarks for individual and team success. Uncover a step-by-step guide to delivering impactful coaching, ensuring a strategic and planned approach to continuous improvement.

Our CPE Business Management course goes beyond theoretical concepts, providing practical insights into designing compelling questions that drive meaningful performance conversations. With a focus on skill-building, participants will be equipped to navigate discussions' intricacies effectively.

Major Topics:

Performance conversation vs. evaluation
Performance standards and indicators
Process of delivering coaching
Designing compelling and engaging questions

Join us in this transformative webinar to refine your coaching abilities, contributing to the overall success and growth of your organization. Enroll now to unlock the tools needed for leading impactful conversations and fostering a culture of continuous improvement within your team.

On Demand Credits for All Qualifications

License details	Credits	Status
Business Mgmnt and Org for Certified Public Accountants (CPA-US)	1 CPE	Approved
Business Mgmnt and Org for CPA in Canada	1 CPD	Eligible
Business Acumen for SHRM Professionals (Approval No. 26-R2G4Y) (Valid upto : Dec 31, 2026)	1 PDC	Approved
HR (General) for Human Resource Certification Institute (HRCI) (Approval No. 687245) (Valid upto : Nov 30, 2025)	1 RCH	Approved
Business Mgmnt and Org for Chartered Global Management Accountants (CGMA)	1 CPE	Eligible
Business Mgmnt and Org for Delaware Licensed Public Accountant (DE-LPA)	1 CPE	Eligible
Association of Chartered Certified Accountants (ACCA)	1 CPD	Eligible
Chartered Accountant - ICAEW	1 CPD	Eligible
Business Mgmnt and Org for Iowa Licensed Public Accountant (IA-LPA)	1 CPE	Eligible
Business Mgmnt and Org for Maine Licensed Public Accountant (ME-LPA)	1 CPE	Eligible
Performance Management for Certified Professional in Talent Development (CPTD)	1 Points	Eligible
Performance Management for Associate Professional in Talent Development (APTD)	1 Points	Eligible
Chartered Accountants - Ireland (CAI)	1 CPD	Eligible
Chartered Accountants - Scotland	1 CPD	Eligible
CPA - Ireland	1 CPD	Eligible

License details	Credits	Status
Business Mgmnt and Org for Certified Public Accountants (CPA-US)	1 CPE	Approved
Business Mgmnt and Org for CPA in Canada	1 CPD	Eligible
Business Acumen for SHRM Professionals (Approval No. 26-R2G4Y) (Valid upto : Dec 31, 2026)	1 PDC	Approved
HR (General) for Human Resource Certification Institute (HRCI) (Approval No. 687245) (Valid upto : Nov 30, 2025)	1 RCH	Approved
Business Mgmnt and Org for Chartered Global Management Accountants (CGMA)	1 CPE	Eligible
Business Mgmnt and Org for Delaware Licensed Public Accountant (DE-LPA)	1 CPE	Eligible
Association of Chartered Certified Accountants (ACCA)	1 CPD	Eligible
Chartered Accountant - ICAEW	1 CPD	Eligible
Business Mgmnt and Org for Iowa Licensed Public Accountant (IA-LPA)	1 CPE	Eligible
Business Mgmnt and Org for Maine Licensed Public Accountant (ME-LPA)	1 CPE	Eligible
Performance Management for Certified Professional in Talent Development (CPTD)	1 Points	Eligible
Performance Management for Associate Professional in Talent Development (APTD)	1 Points	Eligible
Chartered Accountants - Ireland (CAI)	1 CPD	Eligible
Chartered Accountants - Scotland	1 CPD	Eligible
CPA - Ireland	1 CPD	Eligible

Additional Information

Credit

Course Level

Basic

Instructional Method

QAS Self Study

Pre-requisites

None

Advance Preparation

None

NASBA APPROVED

MY-CPE LLC, 1600 Highway 6 south, suite 250, sugar land, TX, 77478

MY-CPE LLC (Sponsor Id#: 143597) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors.

About Instructor

Behnam Bakhshandeh, PhD, MPS

, Primeco Education, Inc.

Behnam Bakhshandeh is an accomplished business manager, known widely as a dynamic writer, speaker, personal and business coach and trainer. Implementing his skills as a passionate, visionary leader, he produces extraordinary results in record time. Behnam brings his broad experience and successful track record to each project, whether it involves personal development, implementing customer-focused programs, integrating technologies, marketing, redesigning operational core processes, or delivering strategic initiatives.

Before designing Primeco Education technology, Behnam led educational programs and later managed operations for a global education organization based in two major US cities. During this seven-year period, Behnam worked personally with tens of thousands of participants. He was accountable for expanding customer participation, training program leaders, increasing sales, and improving the finance department's efficiency and management of the overall operations for the staff and their team of over 400 volunteers, who together served an annual client base of over 10,000.

Behnam designed the Primeco Education technology in 2001. Since then, he and his team members have helped countless businesses and individuals not only achieve their goals, but also transform their thinking. His proven methodology is based on his extensive experience in business and human relations.

He consistently delivers and works with others to produce results beyond what was predicted or expected. This exceptional rate of business and personal growth is the result of his high integrity, unprecedented teamwork, open communication, and a contagious, unflinching commitment to excellence in all business operations, personal relationships, and professional interactions. Behnam is a shining example of how combining vision and goals with hard work consistently pays off beyond even the highest expectations. His work with businesses has resulted in successful team building, companies that grow through a shared vision, efficient process redevelopment, increased revenues, and work environments that support employee satisfaction and retention.

Committed to lifelong education, Behnam went back to school and earned his Bachelor of Science Degree in Psychology from the University of Phoenix. He continued his graduate studies at Penn State University to earn a Master of Professional Study in Organizational Development and Change, which was immediately continued by his Doctorate in Workforce Education & Development with a concentration on Human Resources Development (HRD) and Organization Development (OD) in College of Education at Penn State. Behnam enjoyed expanding into psychology as an addition to his already strong background in philosophy and ontology. He particularly enjoyed and was inspired by Positive Psychology and the work of many psychologists who used the Humanistic Psychology approach for empowering and treating their patients. Behnam finds these two psychological approaches very similar to his own work, methodology, and approaches. Behnam is widely known for his commitment to making a difference in every life he touches. He is distinguished in his field for delivering outcomes that leave all his clients fulfilled in realizing their dreams. His rigor ensures that results are produced while his compassion and sense of humor bring a play to every working relationship.

Aileen Zaballero , CPTD

Project Manager, Rothwell & Associates, Inc.

A Certified Professional in Talent Development (CPTD) with a dual-title Ph.D. in Workforce Education & Development and Comparative International Education from the Pennsylvania State University.

With over 25 years of experience in the learning and development field, the common thread that aligns my professional focus is the need to understand the challenges in cultivating an engaged and motivated work environment from the lens of improvement. As Dr Deming stated, “improve constantly and forever” with a focus on progress and evolution through incremental changes. As the world of work continues to change and evolve, so must the workplace learning strategies, including the professionals who implement these changes.

Master’s thesis was an exploratory case study on the implementation of diversity initiatives that utilized OD concepts as an approach to a planned change process involving the entire organization.

Dissertation research: The United Nations has recognized the importance of addressing the “worldwide shortage of health workers” (WHO, 2017, p. 4); and the World Bank has calculated a global shortage of 7.6 million nurses and midwives by 2030. This shortage is having adverse effects on health systems around the world (Oulton, 2006), and is leaving governments with a problem in urgent need of solving. A comparative case study was conducted to describe migration flow (magnitude and direction) of migrant Filipino nurses employed in North-America Sub-Group (the US and Canada) and the Middle-East Sub-Group (Saudi Arabia and the UAE). The research examined the ‘push’ and ‘pull’ factors that influence the return of migrant nurses back to their home country. Influencing conditions of migration include (1) economic factors, e.g., wage differentials or purchasing value; (2) political factors, e.g., work visas or bilateral agreements; and (3) socio-cultural factors, e.g., work environment, social connections, and acculturation.

On Demand FAQs

What is Self Study (QAS)?

Self Study QAS (Quality Assurance Service) is a NASBA and other regulatory bodies approved program designed for Professionals to complete their Continuing Professional Education credits through self-paced, interactive courses that meet the highest standards of quality and compliance. We are approved by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies.

How do I earn CPE credits through self-study?

To earn CPE credits, you must complete the self-study course, pass the required assessments, and submit the necessary documentation. Credits are awarded based on the completion of course hours and successfully passing the assessments.

Are the self-study courses approved by NASBA and other regulatory bodies?

Yes, all our self-study courses are approved by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies, ensuring they meet the rigorous standards for quality and educational content set by these organizations.

What are the requirements to maintain compliance with self-study courses?

To maintain compliance, you must follow the guidelines set by NASBA and other regulatory bodies, which include completing the course within the specified timeframe, passing the assessments, and keeping accurate records of your learning activities.

How can I access my course completion certificates?

After successfully completing a self-study course and passing the assessments, you can access and download your course completion certificates from your account dashboard on our platform. These certificates are recognized by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies for compliance and reporting purposes.

How are credits reported to governing bodies?

We issue instant credit certificates, ensuring they are valid for presentation to governing bodies. Typically, we report IRS, CTEC, CFP, IDFP, IWI, VBOA Ethics credits within 7 days – the fastest in the industry.

Live Webinar FAQs

What is a Live Webinar Group Internet-Based Credit?

A Live Webinar Group Internet-Based Credit is an interactive, real-time online seminar where professionals can earn Continuing Education credits by participating in live sessions led by experts in various fields. These sessions meet the standards set by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies.

How do I earn credits through live webinars?

To earn credits, you must attend the entire live webinar, actively participate in any polls or questions, and complete any required evaluations or assessments. Credits are awarded based on your attendance and participation in the live session.

Are the live webinars approved by NASBA and other regulatory bodies?

Yes, all our live webinars are approved by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies, ensuring they meet the high standards for quality, interactivity, and educational content set by these organizations.

What are the requirements to maintain compliance with live webinar courses?

To maintain compliance, you must adhere to the guidelines set by NASBA and other regulatory bodies, which include attending the full duration of the webinar, participating in interactive elements, and completing any post-webinar evaluations or assessments.

How can I access my webinar completion certificates?

After successfully attending a live webinar and fulfilling all participation requirements, you can access and download your completion certificates from your account dashboard on our platform. These certificates are recognized by NASBA, IRS, CFP Board, HRCI, SHRM, Payroll Org, FP Canada, and 25+ other regulatory bodies for compliance and reporting purposes.

How are credits reported to governing bodies?

Reviews and Ratings

4.4 out of 5

Excellent

Very Good

Average

Poor

Terrible

Evan Goley, SHRM

I enjoyed this webinar; it was great to help me prepare for an Employee Relations-focused role.

Michelle Mitten, CPA (US)

Good takeaways, I will use the techniques when meeting with employees.

View All

Recommended Courses

1 Credit
Aileen Zaballero, CPTD

Establishing Organization Strategic Planning

Feb 11, 09:30 AM ET

CMA
CPA (US)
HRCI
SHRM
CPTD
PMP
IA LPA
ME LPA
DE LPA
APTD

Learn More

1 Credit
Zachary Gordon

KYC: How to Start (And Keep) A Cannabis Practice

Feb 17, 02:30 PM ET

CPA (US)
IA LPA
ME LPA
DE LPA

Learn More

1 Credit
Behnam Bakhshandeh, PhD, MPS