Overview
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Define who is not your client
04 mins
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When you should avoid offshoring
07 mins
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Understand your cultural differences
11 mins
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Learn how to say no to some clients
16 mins
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Work on your systems and processes
25 mins
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Improve your communication
27 mins
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Continue to train your team
33 mins
Course Description
In this podcast, Christopher Rivera, Director of Client relations, Entigrity Offshore Staffing, takes the conversation forward on Building Kickass Offshore Team with Sia Kal, President, FY USA; Shawn Parikh, CEO, Entigrity Offshore Staffing; and Ted Rosedale, Vice President, Entigrity Offshore Staffing.
They discuss on following subjects:
- Defining who is not your client
- When should you avoid offshoring?
- Understand your cultural differences
- How to say no to some clients
- Work on your systems and processes
- Improve your communication
- Continue to train your team
Learning Objectives
- To explore defining who is not your client
- To recognize when you should avoid offshoring
- To identify your cultural differences
- To explore how you can say no to some clients
- To recognize working on systems and processes
- To explore the importance of improving communication and training your team