Terms, Policies & Legal Information

Refund Policy For Individual Subscription:

Welcome to MY-CPE, an online continuing education platform that provides access to courses for over 100 qualifications approved by several regulatory bodies under MY-CPE Individual Subscription, click here to know more. By accessing and using our platform, you agree to these refunds policy under terms and conditions.

We reserve the right to modify or discontinue subscription plans to improve user experience and value. As part of this commitment, users may be offered free upgrades or exclusive benefits during promotional periods. In the event of plan restructuring or consolidation, existing subscribers will retain access to all current features for the duration of their subscription term, with added benefits, such as subscription extensions, provided as compensation for any pricing differences. In no case shall refunds be processed. These changes aim to ensure a seamless experience while delivering enhanced services and features. 

We want to ensure that our users are satisfied with the services provided by our platform. In the unlikely event that a user is not satisfied, we have established the following refund policy:

Refund Eligibility For Individual Subscription:

Users are eligible for a refund for the following reasons: 

• If they have paid for a subscription or service on our platform and have experienced technical issues that could not be resolved by our support team.
• If we receive payment more than once owing to a technical error at the time of purchase or renewal of subscription, the additional amount collected would be eligible for a refund.
• In the case where refunds are approved, MY-CPE shall have the right to deduct the transactional charges of $10.00 and make the balance payment to the users.

Timeframe for Refunds:

Refunds will be considered within 30 days of the purchase date.

Refund Request Process:

Users must submit a request for a refund via email to our support team at support@my-cpe.com . The refund request should include the following information:

• User's name and contact information
• Subscription or service details
• Reason for the refund request
• Any supporting documentation that would assist in the evaluation of the request.

Refund Evaluation:

Our support team will evaluate the refund request and determine its eligibility. If the refund request is approved, our team will process the refund and notify the user via email.

Refunds will be made to the original payment method used for the purchase and refund will never exceed the actual payment collected. 

Refund Exceptions:

Refunds will not be granted in the following cases:

• User failed to stop auto renewal of the transaction before the due date. We have a practice of sending reminder emails before 7 days of renewal due date. With just a few clicks in your dashboard, you can utilize our self-serve option to deactivate auto-renewal anytime.
• We have specifically mentioned the cancellation of subscriptions or stopping the auto-renewal of subscriptions in-

  Individual Subscription Access Main Web Page. (Link)

 Subscription Confirmation Email. (Link)

Terms and conditions. (Link)

 Customer Receipt.

 FAQs. (Link)

• Where the user has breached our terms of service or has violated our policies.
• A misunderstanding of inclusions in the respective subscription plans, as inclusions are clearly indicated on the page.
• The quality or presentation of the content is not good as MY-CPE is a technology platform that connects educators and learners, MY-CPE specifically doesn’t take responsibility for any of the content provided by the educator or presenter.
• If a webinar or course is cancelled or withdrawn,
• Minor errors/technical glitches in the platform,
• Grammatical errors or Incorrect Review questions.
• Video pauses or buffering etc.

And such other minor issues don’t directly affect the significant functionalities provided under the subscription plan. Therefore, please carefully read the terms and conditions on the website before subscribing to the plan. https://my-cpe.com/continuing-education/individual-subscription-pricing. Refunds will not be granted if the user has requested a refund beyond the 30-day timeframe. We reserve the right to update this refund policy at any time without prior notice. Any changes will be communicated to users via email or through a notification on our platform.

 If you have any questions or concerns regarding our refund policy, please contact our support team at support@my-cpe.com 

Cancellations and Auto-Renewals

The MY-CPE Individual Subscription is a recurring subscription that shall be auto-renewed on the completion of the subscription term. The subscription is valid for one year from the date of purchase.

Cancellation:

You may cancel your subscription at any time before the renewal date by in to www.my-cpe.com > User Dashboard > Individual Access > Cancel Subscription. 

Cancellation requests made before the renewal date will result in the cancellation of the auto-renewal feature for the next subscription term.

No refunds will be given for any unused portion of the current subscription term.

Auto-Renewal:

Your subscription will be automatically renewed on the completion of the subscription term unless you cancel your subscription.

We will charge the applicable subscription fee to the payment method on file at the time of renewal.

You agree to keep your payment information up to date to ensure uninterrupted access to our platform.

We reserve the right to change the subscription fee at any time, and we will notify you of any changes before your next renewal date.

Steps to Cancel your Auto-Renewal

By purchasing the MY-CPE Individual Subscription, you agree to these cancellation and auto-renewal terms. If you have any questions or concerns regarding your subscription, please contact our support team at support@my-cpe.com.

Refund in Case of Team Subscription for Firms:

MY-CPE provides an online continuing education platform to professionals for 100+ Qualifications approved by several regulatory bodies. MY-CPE Team subscription plan for a firm/company is available for $229 annually. (  Click here to know more). This subscription gives your staff Team subscription to courses on our platform for one year from the date of subscription, and it is a recurring subscription that shall be auto-renewed on the completion of the year.

MY-CPE shall not be able to provide any refund once the subscription has been purchased or auto-renewed unless there is a specific default in providing services from the side of MY-CPE, and the user can provide the same in writing with a valid and reasonable explanation. Furthermore, if we receive payment more than once owing to a technical error at the time of signing up or renewal, the additional amount collected would be eligible for a refund. We always encourage users to be careful and read all the terms before signing up. Users are requested to read and understand the inclusions of the MY-CPE Team subscription plan for a firm/ company.

In no case, the refunds shall be granted based on a misunderstanding of inclusions in the respective subscription plans, as inclusions are clearly indicated on the page. Therefore, Please carefully read the terms and conditions on the website before subscribing to the plan.  Click here  to learn more about MY-CPE Team subscription.

Users have an option to stop/cancel the auto-renewal of the subscription, and they were made aware of this option. (They can either email at  support@my-cpe.com  or they can log in to their account and cancel the subscription from the subscription tab). We have specifically mentioned the cancellation of subscription or stopping auto-renewal of subscription in

• Team subscription Main Web Page. (Link)
• Subscription Confirmation Email.  (Link)
• Terms and conditions.  (Link)
• Customer Receipt.
• FAQs.  (Link)

Any of the following shall not be considered as default in providing services from outside that would warrant a refund of the subscription paid:

• The quality or presentation of the content is not good. (MY-CPE is a technology platform that connects educators and learners, MY-CPE specifically doesn’t take responsibility for any of the content provided by the educator or presenter)
• If a webinar or course is canceled or withdrawn,
• Minor errors/technical glitches in the platform,
• Grammatical errors or Incorrect Review questions.
• Video pauses or buffering etc.
• And such other minor issues don’t directly affect the significant functionalities provided under the subscription plan.

For the firms registered with a free trail - once charged the transaction will be considered final and no refund shall be granted thereafter. 

In the case where refunds are approved, MY-CPE shall deduct the transactional charges applicable to the transaction and make the balance payment to the users. 

Refund in Case of Packages

MY-CPE shall not be able to refund once the Package has been purchased unless there is a specific default in providing services from the side of MY-CPE or in the rarest event of a technical glitch and the support team can not be resolved on the basis of the request made by users. Furthermore, if we receive payment more than once  owing to a technical error at the time of signing up or renewal, the additional amount collected would be eligible for a refund. Users are requested to read and understand the inclusions of Package Courses carefully. In no case shall refunds be granted based on a misunderstanding of inclusions in the courses as inclusions are clearly indicated on the specific Package detailed page.

Any of the following shall not be considered as default in providing services from outside that would warrant a refund of the subscription paid:

• The quality or presentation of the content is not good. (MY-CPE is a technology platform that connects educators and learners, MY-CPE specifically doesn’t take responsibility for any of the content provided by the educator or presenter)
• If a webinar or course is canceled or withdrawn,
• Minor errors/technical glitches in the platform,
• Grammatical errors or Incorrect Review questions.
• Video pauses or buffering etc.
• And such other minor issues don’t directly affect the significant functionalities provided under the package description.

In the case where refunds are approved, MY-CPE shall deduct the transactional charges applicable to the transaction and make the balance payment to the users.

How to Raise a Query or a Complaint for Refunds?

Please contact our customer service at +1-646-688-5128 or email us at support@my-cpe.com. Users can also contact our customer service via Live Chat, available Monday through Friday from 9:00 AM to 4:30 PM Eastern Time. To support in real-time. However, it may sometimes delay because of heavy traffic on the website. A representative will try to respond to your email within the same day or maximum next business day.

We offer customer satisfaction with education. In case of any genuine concern or complaint, please contact our customer service, and we shall grant a refund for any course provided that credit for the same has not been taken.

Policy Updates

This refund policy may change from time to time. All changes to the policy will be posted to the website and are effective as of posting.

Practical Training Courses

The Practical Training Courses provide an ideal solution for non-degree holders seeking to enhance their job readiness and career prospects. This short-term program is designed to equip students with practical skills and knowledge in finance, accounting, business strategy, and more, allowing them to gain valuable insights into the workings of the corporate world. With the help of industry experts and real-world simulations, students will be well-prepared to succeed in their chosen profession, whether they are looking to advance in their current job or start a new career.

The Practical Training Courses offer a practical, hands-on approach for individuals without a college degree who are looking to jumpstart their careers. By focusing on real-world experience and expert guidance, this program provides students with the tools they need to thrive in the corporate world and achieve their career goals.

Fees

The Practical Training Courses requires one-time payment and it provides you one-year access to the course. The fee amount and payment terms will be clearly displayed on our website.

Payment Methods

To register for the Practical Training Course you can make payment via debit/credit cards. If you wish to make a bank transfer or invoice payment, you can request our sales team for the required invoice.

Refunds for Practical Training Courses

By accessing and using our platform, you agree to our refunds policy under terms and conditions.

We want to ensure that our users are satisfied with the services provided by our platform. In the unlikely event that a user is not satisfied, we have established the following refund policy

Refund Eligibility

Users are eligible for a refund for the following reasons

• If they have paid for a course on our platform and have experienced technical issues that could not be resolved by our support team.
• If we receive payment more than once owing to a technical error at the time of purchase, the additional amount collected would be eligible for a refund.
• In the case where refunds are approved, MY-CPE  shall have the right to deduct the transactional charges of $40.00 and make the balance payment to the users.

Timeframe for Refunds

Refunds will be considered within 30 days of the purchase date.

Refund Request Process

Users must submit a request for a refund via email to our support team at support@my-cpe.com

The refund request should include the following information:

• User's name and contact information
• Subscription invoice or service details
• Reason for the refund request

Any supporting documentation that would assist in the evaluation of the request.

Refund Evaluation

Our support team will evaluate the refund request and determine its eligibility. If the refund request is approved, our team will process the refund and notify the user via email. Refunds will be made to the original payment method used for the purchase and refund will never exceed the actual payment collected.

Refund exceptions

Refunds will not be granted in the following cases:

Where the user has breached our terms of service or has violated our policies,

A misunderstanding of inclusions in the respective subscription, as inclusions are clearly indicated on the page,

The quality or presentation of the content is not good as MY-CPE  is a technology platform that connects educators and learners, MY-CPE  specifically doesn’t take responsibility for any of the content provided by the educator or presenter,

• Minor errors/technical glitches in the platform,
• Grammatical errors or Incorrect Review questions,
• Video pauses or buffering etc.

And such other minor issues don’t directly affect the significant functionalities provided under the subscription plan. Therefore, please carefully read the terms and conditions on the website before purchasing a Practical Training Course. Refunds will not be granted if the user has requested a refund beyond the 30-day timeframe. 

We reserve the right to update this refund policy at any time without prior notice. Any changes will be communicated to users via email or through a notification on our platform.

If you have any questions or concerns regarding our refund policy, please contact our support team at support@my-cpe.com 

Refund Timing

Qualifying refunds will be processed within seven (7) business days of request for refund. If the original payment was not made by credit card (e.g. made by check or wire), the refund may take more than seven days to process. A requester will be notified as quickly as commercially practicable if his or her request for refund does not qualify or fall under MY-CPE refund policy.