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Managing Emotions: Yours and Theirs

  • Accountant
  • CPA (CA)
  • CFE
  • CPA (US)
  • CA - ICAEW
  • CFA
  • HRCI
  • SHRM
  • ACCA
  • CPFA
  • CIPM
  • FPAC
  • CA - Ireland
  • CA - Scotland
  • CPA - Ireland
  • CWS

Published: January, 2022

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  • Course Description
  • Course Qualification
  • Presenter
  • FAQ

Course Description


  • It's not your fault!
    8 mins
  • Neocortex versus amygdala
    15 mins
  • Emotional Intelligence
    22 mins
  • Not emotional words - Catch alls
    36 mins
  • Managing emotions the telemarketer
    49 mins

Course Description

Current research shows that Emotional Intelligence (EQ) is the critical factor, more important than IQ, that sets star performers apart from the rest of the pack. The good news is unlike IQ, EQ can be improved through effort and practice! In addition to covering various EQ theories, participants will identify personal areas of focus and design activities that can help them to further develop the skills needed to lead with empathy and self-awareness.

Today’s social environment provides many challenges to obtain detailed accurate, truthful information during the interview process. This online CPE course shows how interpersonal communication skills declined in the United States over the last 100 years. Attendees of this continuing education course will be introduced to the hierarchy of Emotional Intelligence (EQ) skills. Attendees of the CPE webinar will be given the opportunity to take an Emotional Intelligence self-test.

Participants will be involved in an exercise to learn how to develop their emotional vocabulary, the foundation of Emotional Intelligence.

The attendees will get engaged in a classroom exercise as they practice the technique for enhancing their emotional vocabulary.

The online CPE course will explore several aspects of EI or EQ as it is called and will offer enough descriptions to enable the listener to self-identify and decide which of the elements needs self-improvement.  It will also be a useful tool for management in its quest to be as useful as possible to the people who report to them.

Key topics covered in this online CPE webinar:

  • What is Emotional intelligence?
  • What are the benefits of emotional intelligence?
  • What are the steps to increase your emotional intelligence?
  • How to use emotional intelligence in decision-making?
  • Crucial Competence- Emotional and Social Intelligence

This online CPE webinar is suitable for CPAs, SHRM and HRCI professionals, and all those who are working in the management or human resource areas. This online CPE course will provide them the skills required to develop essential interpersonal skills. It will also be beneficial in the personal/ professional growth of the emotional intelligence of each attendee.

Learning Objectives

  • To describe Emotional Intelligence
  • To identify and apply various EQ theories
  • To recognize different domains of emotional intelligence 
  • To identify the challenges of interviewing in today’s social environment
  • To develop your emotional vocabulary.

Recommended For

  • This online HRCI & SHRM approved CPE course is recommended for CPA, CMA, SHRM and HRCI professionals, and Other Professionals desiring to improvise their interpersonal skills while earning CPE credit hours

Who Should Attend?

  • Assistant Controllers
  • Business Owner
  • Certified Management Accountant (CMA)
  • Certified Public Accountant (CPA)
  • CPA (Industry)
  • CPA - Mid Size Firm
  • CPA - Small Firm
  • CPA in Business
  • Entrepreneurial Accountant
  • Entrepreneurial CPA
  • HR Professionals
  • Human Resources Manager
  • Young CPA

Course Qualification

Webinar Qualifies For

  • 1.5 CPD Credit of Personal Development for Chartered Professional Accountant (CPA Canada)
  • 1.5 CPE Credit of Personal Development for Certified Public Accountants (CPA-US)
  • 1.5 RCH Credit of HR (General) for Human Resource Certification Institute (HRCI) (Approval No. 583507)
  • 1.5 PDC Credit of Emotional intelligence for SHRM Professionals (Approval No. 22-KVJ6G)
  • 1.5 CE Credit for Certified Fiduciary & Investment Risk Specialist (CFIRS)
  • 1.5 CE Credit for Certified Wealth Strategist (CWS)
  • 1.5 General Credit of Personal Development for Accountant/Bookkeeper/Tax Professionals
  • 1.5 CPD Credit for CA - ICAEW
  • 1.5 CPD Credit for Chartered Accountants - Ireland (CAI)
  • 1.5 CPD Credit for Chartered Accountants - Scotland
  • 1.5 CPD Credit for CPA - Ireland
  • 1.5 CPD Credit for Chartered Certified Accountants (ACCA)
  • 1.5 CE Credit of Personal Development for Certified Plan Fiduciary Advisor (CPFA)
  • 1.5 CPE Credit of Personal Development for Certified Fraud Examiner (CFE)
  • 1.5 PL Credit of Personal Development for Chartered Financial Analyst (CFA)
  • 1.5 PL Credit of Personal Development for Certificate In Investment Performance Measurement (CIPM)
  • 1.5 CRE Credit of Personal Development for Certified Corporate FP&A Professional (FPAC)

Additional details

  • Course Level :
  • Credits :
  • Instructional Method :
    QAS Self Study
  • Pre-requisites :
  • Advance Preparation :


MY-CPE LLC, 1600 Highway 6 south, suite 250, sugar land, TX, 77478

MY-CPE LLC (Sponsor Id#: 143597) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:


About Presenter

Tab Cooper

President, Tab Cooper & Associates, LLC

Tab W. Cooper is quickly becoming internationally recognized for his skills-based approach to modifying participant behavior to enhance a wide range of interpersonal skills, personally and professionally. 

During his 20-year law enforcement career, Tab served as patrol officer, interviewer, firearms instructor and commander. He held a Master Peace Officer certification through the Texas Commission on Law Enforcement. Tab earned a Bachelor’s of Science in Criminal Justice - Law Enforcement and Police Science from Sam Houston State University. While working as a police officer, he completed a Master’s Degree in Business Administration from SHSU. He later completed additional post-graduate courses in management, communication studies and business communication. 

Tab is a graduate of the 9-week Texas Leadership and Command College (LCC). While a police captain at SHSU, he expanded the required LCC research paper “Crime on Texas University Campuses” and created a statistical model that could predict the number of Part I UCR offenses on individual University campuses based on specific demographic characteristics of the University and the local community. The study was designed to help University police departments refine their crime prevention strategies. The results of the study and the statistical model were published in 1995. 

In 1997, Tab joined the Law Enforcement Management Institute of Texas (LEMIT), a Texas state agency, as Project Coordinator developing and coordinating the first mandatory police chief management and leadership training program in the U.S. He also helped develop and coordinate the New Chief Development Program and the Command Staff Leadership Series. Tab finished his 4½ year tenure with LEMIT as coordinator of the 9-week Leadership and Command College (LCC). 

As a result of thousands of conversations with police administrators and thousands of hours of personal leadership and management training, Tab began a quest to develop an innovative new leadership training course. The goal of the leadership course was to close the gap between management and leadership theory and their practical application for police supervisors on the street. 

In 2002, Tab left LEMIT and began working with Dr. Stephen Sampson, renowned Counseling Psychologist, social intelligence instructor, and protégé of Dr. Carl Rogers and Dr. John "Jack" Blakeman. Tab travelled with Dr. Sampson throughout the United States assisting with training seminars teaching techniques to enhance social and emotional intelligence skills. 

He continued his professional development as a Business Communication lecturer at Sam Houston State University in 2006. Tab taught a variety of business communication courses during his seven years with the College of Business Administration applying his experience, advanced training, research and extensive post-graduate education in the fields of management, leadership, communication studies, business communication and counseling psychology. 

Tab has published a number of research articles in police and academic journals. Tab spent over a year conducting the first quantitative research study of its kind and was published in the International Journal of Management & Information Systems, “Constructive Supervisory Confrontation: What Employees Want.” The study identified the most important leadership behaviors from the employee perspective. The study revealed the most important behavior a leader can exhibit that inspires employees to follow.

Tab is also certified as an instructor by the Institute of Analytic Interviewing


FAQs content

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Ratings and Review


28 Ratings



Very Good









Thom Arnsperger, CPA (US)

Jan 29th, 2022

Exception - I thought a better title might have been understanding, mand managing emotion


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