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Resolving Workplace Conflict

  • Accountant
  • CPA (CA)
  • CFE
  • CMA
  • CPA (US)
  • CA - ICAEW
  • HRCI
  • SHRM
  • ACCA
  • CA - Ireland
  • CA - Scotland
  • CPA - Ireland
  • CFIRS
  • CWS

Published: August, 2022

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Before starting this self study program, please go through the instructional document.

  • Course Description
  • Course Qualification
  • Presenter
  • FAQ

Course Description

Overview

  • Conflict is inevitable that needs to be handled carefully
    06:36 mins
  • What is arbitration?
    07:52 mins
  • Why mediation is best?
    15:56 mins
  • Different meaning to abstract words
    29:21 mins
  • Dealing with differences between people in workplace
    45:12 mins
  • Stay neutral
    61:03 mins

Course Description

Working together is far more complicated today than it had been a few years ago. Today we are working with people from different ages, genders and cultures who come to us from all over the world. Hence resolving work place conflict has become an essential role of executives and managers in any organization today. 

This CPE webinar introduces you to formal dispute resolution method called ADR (Alternative Dispute Resolution). It consists of three ways of dispute resolution:  Arbitration, Mediation and Conciliation.

This online CPE webinar on Business Management covers the following Key topics: 

  • Introduction to formal dispute resolution methods 
  • Tips to help you deal with different types of people
  • Different identify types of conflict resolution methods and when it is best to use each type
  • Explore different types of personalities, styles of thinking, and forms of interaction
  • Identify when it is necessary to refer the dispute to professionals

This online CPE webinar is designed to help you recognize and deal with many different types of people. From mild misunderstandings to serious conflict, you will acquire strategies for finding workable solutions. This webinar is suitable for all professional in order to enable them to deal as well as efficiently manage conflicts within their organization.

Learning Objectives

  • To recognize different personalities and thinking styles of different people
  • To efficiently deal with different people in order to avoid work place conflicts
  • To manage work place conflicts better through communication skills and Alternative Dispute Resolution method
  • To develop essential work place conflict management skills in order to become a successful leader

Who Should Attend?

  • Accountant
  • Accounting Firm
  • Accounting Managers
  • Bookkeepers & Accountants & Tax Preparers
  • Business Owner
  • CPA (Industry)
  • CPA - Mid Size Firm
  • CPA - Small Firm
  • CPA in Business
  • Senior Accountant
  • Staff of Accounting Firm
  • Young CPA

Course Qualification

Webinar Qualifies For

  • 1 CPE Credit of Business Management and Organization for Certified Public Accountants (CPA-US)
  • 1 CPD Credit of Business Management and Organization for Chartered Professional Accountant (CPA Canada)
  • 1 PDC Credit of Conflict management for SHRM Professionals (Approval No. 22-F3JF6)
  • 1 CE Credit for Certified Fiduciary & Investment Risk Specialist (CFIRS)
  • 1 CE Credit for Certified Wealth Strategist (CWS)
  • 1 General Credit of Business Management and Organization for Accountant/Bookkeeper/Tax Professionals
  • 1 CPE Credit of Business Management and Organization for Certified Fraud Examiner (CFE)
  • 1 CPE Credit of Business Management and Organization for Certified Management Accountants (CMA)
  • 1 CPD Credit for CA - ICAEW
  • 1 CPD Credit for Chartered Certified Accountants (ACCA)
  • 1 CPD Credit for Chartered Accountants - Ireland (CAI)
  • 1 CPD Credit for Chartered Accountants - Scotland
  • 1 CPD Credit for CPA - Ireland
  • 1 RCH Credit of HR (General) for Human Resource Certification Institute (HRCI) (Approval No. 603461)

Additional details

  • Course Level :
    Basic
  • Credits :
    1
  • Instructional Method :
    QAS Self Study
  • Pre-requisites :
    None
  • Advance Preparation :
    None

NASBA APPROVED

MY-CPE LLC, 1600 Highway 6 south, suite 250, sugar land, TX, 77478

MY-CPE LLC (Sponsor Id#: 143597) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.

Presenter

About Presenter

ArLyne Diamond, PHD

Director, Diamond Associates

By collaborating with my client, instead of forcing pre-packaged recipes on them, we are able to work together to find the most effective answers to their business challenges."

ArLyne Diamond, Ph.D. is an internationally recognized Leadership, Management, Professional Development, and  Organizational Development (O-D) consultant specializing in people and processes in the workplace. Multifaceted, Dr. Diamond has extensive experience in a wide range of disciplines (business, education, management, marketing, business ownership, psychology – and some economics and law as well). This enables her to see things from a variety of angles and to cleave to the essence of a problem quickly, offering her clients creative and practical solutions.

As the President and Founder of her consulting firm, Diamond Associates, which was established in 1981, Dr. Diamond’s clients range from boards of directors and upper management to support staff in many industries, both public and private.  This includes small business and professional practices, corporations, associations, service/charity organizations and government agencies (including police and fire). She works with individuals, teams and large groups. Dr. Diamond trains Boards of Directors and teaches several courses to board members and those striving for board appointments.

She is well known for her skill in large and small group process, including workshops in strategic planning, change management, conflict resolution, system streamlining, communication, management of people and projects,  as well as board of directors development, committee and team training.

Her executive consulting/coaching and mentoring of individuals includes helping new CEOs grow into their position and learn how to create and work with executive teams, stakeholders, and others in their organization.

Dr. Diamond teaches a wide range of MBA university courses in Business, Organizational Development, Quality, Change Management, Persuasion/Negotiation, Marketing, and Leadership.

Born into a family and culture of service to others, ArLyne has been involved with many associations, service and charity organizations.  A listing is available here. She is currently active in politics, Rotary, and ProMatch, an organization dedicated to helping those out of work, where she offers workshops and a weekly drop-in helping people with finding themselves, resumes, interview skills and landing the job.

A prolific writer, she has published hundreds of articles and four books. (A listing of published articles can best be found by either on her google+ page or searching on the internet.)  In addition, Dr. Diamond publishes a monthly newsletter, “Diamonds to You” and is a guest writer for several newspapers.

Dr. Diamond is offering on-line courses through Proformative Academy.

Her published books are:

  • Training Your Board of Directors:  A Manual for the CEOs, Board Members. Administrators and Executives of Corporations, Associations, Non-Profit and Religious Organizations.
  • The “Please” and “Thank You” of Fund-Raising for Non-Profits
  • Conflict in the Workplace: Causes and Cures
  • Leading and Managing a Global Workforce

She is currently completing two other books: one will be Roles and Responsibilities in the Workplace – which will accompany employee handbooks – and the other is Understanding the Culture of Company and Country.  She has completed the research for a third book, Managing for Creativity.

ArLyne Diamond, Ph.D. appears on radio and television and speaks to associations and community organization on a wide range of topics.  Her style is informal, friendly, and informative.

Like a diamond, using ArLyne Diamond, Ph.D. as your consultant will prove to be a wise investment that appreciates in value over time.

About Company

Diamond Associates is a multi-faceted consulting group offering consulting, coaching, counseling, mentoring, as well as workshops and training services.

Specializing in people and processes in the workplace, services include dealing with communication, conflict, chaos, change, team building and board, executive and management training. Individual services include professional development for CEOs and other executives.

Dr. Diamond is dedicated to making it easier for people to get the best out of themselves and others.

With many years of experience in the business world, coupled with ownership and management of Diamond Associates, (established in 1981), and a background as an educator, therapist, forensic expert, and consultant, Dr. Diamond offers a unique and varied perspective to her work. She is known for being insightful, getting to the essence of a problem, with a warm, comfortable and engaging style. She is also an accomplished writer and public speaker.

Please visit the areas in our website that give you examples of her work, the many industries she has served, as well as her many other community activities.  There are links to her articles and books as well.



Faq

FAQs content

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Ratings and Review

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JH

Jael Henckelbeaudette, PHR, SHRM - CP

Sep 21st, 2022

Very tough time viewing the video. Keeps coming up as "private" Had to create a Vimeo account to log in and view.

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