Tricks For Disputing and Managing Chargebacks

A chargeback is a process through which a cardholder can dispute a charge on their debit or credit card. If successful, they can have that charge refunded. Customers who want to dispute a charge contact their bank and provide information about the reason for the dispute. 

Managing chargebacks and disputes are a necessary evil. Merchants work hard to generate value and they’re rewarded in sales. That makes chargebacks a sensitive topic. Chargebacks are an unfortunate reality of a retail business and can be devastating to your bottom line. When you consider the statistics that over 84 percent of chargebacks are now due to fraud, developing a comprehensive strategy for managing them is not only critical but essential for success.

In this Business Organization and Management Online CPE webinar, the speaker Erika Segal will explore the following topics in this context:

• The history of chargebacks.
• Recognize few tips for how you can manage and dispute chargebacks when they occur.
• Explore how to use proper processes to help avoid them in the future.
  

Discussion on these topics will uncover the following Key Topics:

• Recognizing different types of chargebacks.
• Discussion on chargeback life-cycle.
• Best practices regarding the chargebacks.
• How you can reduce the fear of chargeback.
• A payment solution that can deal with chargebacks.
  

Any firm that accepts credit cards could face a payment dispute or chargeback at some point. Whether you've faced a chargeback yet or not, you don't want to miss this course!