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Tricks For Disputing and Managing Chargebacks

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Before starting this self study program, please go through the instructional document.


  • The history of chargebacks
    2 mins
  • Handling chargeback disputes
    13 mins
  • Prevent chargeback in the future
    20 mins
  • Get proof of payment authorization
    29 mins
  • How can you reduce the chance and fear of chargebacks?
    40 mins

Course Description

A chargeback is a process through which a cardholder can dispute a charge on their debit or credit card. If successful, they can have that charge refunded. Customers who want to dispute a charge contact their bank and provide information about the reason for the dispute. 

Managing chargebacks and disputes are a necessary evil. Merchants work hard to generate value and they’re rewarded in sales. That makes chargebacks a sensitive topic. Chargebacks are an unfortunate reality of a retail business and can be devastating to your bottom line. When you consider the statistics that over 84 percent of chargebacks are now due to fraud, developing a comprehensive strategy for managing them is not only critical but essential for success.

In this Business Organization and Management Online CPE webinar, the speaker Erika Segal will explore the following topics in this context:

  • The history of chargebacks.
  • Recognize few tips for how you can manage and dispute chargebacks when they occur.
  • Explore how to use proper processes to help avoid them in the future.

Discussion on these topics will uncover the following Key Topics:

  • Recognizing different types of chargebacks.
  • Discussion on chargeback life-cycle.
  • Best practices regarding the chargebacks.
  • How you can reduce the fear of chargeback.
  • A payment solution that can deal with chargebacks.

Any firm that accepts credit cards could face a payment dispute or chargeback at some point. Whether you've faced a chargeback yet or not, you don't want to miss this course!

Learning Objectives

  • To identify the origination of the chargeback system. 
  • To discuss how to handle (and win!) chargeback disputes.
  • To recognize what your firm can do to dodge chargebacks before they arise.

Who Should Attend?

  • Accountant
  • Accounting and audit managers/practitioners
  • Accounting Firm
  • Accounting Managers
  • Accounting Practice Owners
  • Bookkeepers & Accountants & Tax Preparers
  • Certified Management Accountant
  • Certified Public Accountant
  • Cloud Accountants
  • Cloud Firms
  • CPA - Mid Size Firm
  • CPA - Small Firm
  • CPA in Business
  • Entrepreneurial Accountant
  • Entrepreneurial CPA
  • Senior Accountant
  • Staff of Accounting Firm
  • Tax Accountant (Industry)
  • VP Accounts
  • Young CPA









This was an informative webinar with a great presenter.