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The Art of Effective Communication

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Before starting this self study program, please go through the instructional document.


  • Active Listening Tips
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  • Avoid these behaviors
    29 mins
  • Communicating with generations
    33 mins
  • Lower Ratings on: New Trust Friendliness Empathy
    45 mins
  • Sales Training can be ineffective
    48 mins

Course Description

Too many people underestimate the power of communication and its’ impact on their business. It is crucial to communicate effectively in negotiations to ensure you achieve your goals. Communication is also important within the business. Effective communication can help to foster a good working relationship between you and your staff, which can, in turn, improve morale and efficiency.  Worse yet, they don’t truly understand the key factors that contribute to effectively communicating. These key factors will be discussed in this 1 CPE webinar. Open your eyes, ears, and mouth during this webinar as you expand your knowledge and learn about creating better experiences for your customers and help grow your business

Key topics covered in this online Communications CPE webinar

  • What things should you say or not say?  
  • What behaviors should you exhibit or should you avoid? 
  • How do you get others’ attention and how do you keep it?  

This CPE webinar is for everyone looking to improve their communication and negotiation skills. It is a must-attend for business and firm owners, managers, practicing professionals.

Learning Objectives

  • To identify and improve upon the basic components of communication
  • To determine how to create lasting impressions
  • To list and cultivate techniques for building rapport

Who Should Attend?

  • Accountant
  • Accounting Firm
  • Accounting Managers
  • Accounting Practice Owners
  • Assistant Controllers
  • Business Owner
  • Business Student
  • CEO
  • Certified Management Accountant
  • Certified Public Accountant
  • Chartered Professional Accountant
  • Chief Accounting Officer
  • CPA (Industry)
  • CPA - Mid Size Firm
  • CPA - Small Firm
  • CPA in Business
  • Entrepreneurial Accountant
  • Entrepreneurial CPA
  • Finance Director
  • Finance Pros
  • Senior Accountant
  • Staff of Accounting Firm
  • Young CPA