Business Communication Skills

Learning Objectives

• To recognize the principles of effective communication
• To recognize how to Planning your communication – message, audience, medium, structure, call to action.
• To identify How to structure your communication
• To recognize language patterns to help get your message across
• To recall how to facilitate Business Meetings
• To Planning your meeting agenda
• To recognize tools you can use in facilitation.

Course Description

Poor communication and presentation of business information breeds poor decisions. We may be masters of the spreadsheet and wizards with a project plan, but we are not always brilliant at communicating or presenting the results of our work.

Management meetings can, sometimes, be tedious and uninspiring, where managers compete for excuses to avoid attending!

A good manager is someone who understands performance and can present information in a way that enables others to understand what the issues are and make correct decisions.  A good manager can cut through the fog of numbers to make a clear point and assist others to make effective decisions. A good manager is an effective communicator as well as a technical specialist.

In “Business Communication Skills” we present tools and structures that will help you plan and deliver your message effectively and facilitate group meetings to achieve a useful outcome. Becoming an effective communicator is not difficult, it simply requires an understanding of the principles of good communication, and the mean to put them into action. This course will help you.

Topics covered include the principles of good communication; planning your communication; structuring your message; and facilitating business meetings, including online meetings.

I hope you enjoy it.

Overview

• The meaning of Communications is the Response that you get

  1 mins
• Planning your Communications part 2

  10 mins
• Language Patterns to help Message Across

  18 mins
• Planning your Meeting Agenda

  33 mins
• Facilitation Tools

  47 mins
• Brainstroming

  63 mins