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Essential Communication Skills to Increase Your Sales

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Before starting this self study program, please go through the instructional document.


  • Impact of a good customer experiance
    6 mins
  • From your customer's perspective
    9 mins
  • Consider the communication preferences of your customer
    26 mins
  • Don't underestimate the power of your words
    38 mins
  • Words of influence
    39 mins

Course Description

Communication is critical to a company’s success. How do you convey value, build trust, and persuade customers to buy? At the end of the day, there is no use in knowing the target audience if you don’t know how to approach a prospect or handle a client. Effective communication is the link between your skills and knowledge and closing your client. Not understanding the key behaviors that improve communication with your prospects, your customers and your team can be detrimental to increasing your sales and, subsequently, your businesses’ success.

Be it a sole proprietor or a large corporation, many businesses, at one time or another, face the dilemma of flat or decreasing sales. We’ll cover specific behaviors that positively impact sales growth and distinguish you and your company from your competitors.

This Online Communications CPE Webinar covers the following Key Topics:

  • Why Communication is critical to success ? 
  • Key behaviors that improve communication with your prospects.
  • Five components of communication that are essential to positively impacting your sales growth.

Learning Objectives

  • Identify ways of communicating effectively with the clients.
  • Five components of communication to make your language more positive and professional.
  • To optimize communication skills you already have.
  • Identify ways of communicating clearly and appropriately—and with greater confidence Type a message

Who Should Attend?

  • Accountant
  • Accounting and audit managers/practitioners
  • Accounting Firm
  • Accounting Managers
  • Accounting Practice Owners
  • Bookkeeper
  • Bookkeepers & Accountants & Tax Preparers
  • Certified Public Accountant
  • CPA (Industry)
  • CPA - Mid Size Firm
  • CPA - Small Firm
  • CPA in Business
  • Entrepreneurial Accountant
  • Entrepreneurial CPA
  • Senior Accountant
  • Staff of Accounting Firm
  • Tax Accountant (Industry)
  • VP Accounts
  • Young CPA