CPE PACKAGES (Incl. Ethics) for Multiple States and Qualifications @ $4/credit. CLICK HERE to view.

Conflict Management & Negotiation

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Before starting this self study program, please go through the instructional document.


  • Determining the Optimal Mode of Communication
    5 mins
  • Considerations
    24 mins
  • Video Chat?
    35 mins
  • Confrontation
    53 mins
  • Optimize Your Conflict Resolution
    74 mins
  • 7 Steps to Successful Negotiations
    102 mins
  • What to Keep to Yourself
    131 mins
  • Harmful Forms of Persuasion
    155 mins

Course Description

In a connected workplace with all sorts of personalities, preferences, skills, and cultures, conflict is bound to arise.

People inherently do not like confrontation. 

Transparency and honesty can breed confrontation but that can be healthy confrontation – Lack of transparency and honesty breeds negative confrontation that is caused in many cases by miscommunication.

This CPE course will give participants a seven-step conflict resolution process which can be used and modified to resolve conflict disputes of any size. Participants of this continuing education course will also be provided a set of skills in solution building and finding common ground.

In the Conflict Management & Negotiation Skills CPE course, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If left unchecked or unresolved, conflict can lead to lost production, absences, attrition, and even lawsuits.

Although people often think of boardrooms, suits, and million-dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this CPE webinar, participants will be able to understand the following key points:

  • Basic types of negotiations, 
  • The phases of negotiations, and
  • The skills needed for successful negotiating.

Click here for more CPE webinars on| Communication and Marketing| Personal Development | Business Management and Organization |

Learning Objectives

  • To determine what conflict and conflict resolution mean.
  • To list all phases of the conflict resolution process.
  • To discuss how to adapt the process for all types of conflicts.
  • To determine how to break out parts of the process and use those tools to prevent conflict.
  • To determine basic bargaining techniques.
  • To describe how to deal with personal attacks and other difficult issues.
  • To determine how to use the negotiating process to solve everyday problems.

Who Should Attend?

  • Accountant
  • Accounting and audit managers/practitioners
  • Accounting Firm
  • Accounting Managers
  • Accounting Practice Owners
  • Accounts Director
  • Bookkeepers & Accountants & Tax Preparers
  • Business Owner
  • Certified Management Accountant
  • Certified Public Accountant
  • CFO/Controller
  • Chartered Professional Accountant
  • Cloud Accountants
  • CPA (Industry)
  • CPA - Mid Size Firm
  • CPA - Small Firm
  • CPA in Business
  • Director of Accounting
  • Entrepreneurial Accountant
  • Entrepreneurial CPA
  • HR Professionals
  • Outsourced CFO
  • Senior Accountant
  • Staff of Accounting Firm
  • Young CPA