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Conflict Management & Negotiation

Ratings and Review

3.6

9 Ratings

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EO

Ed Outlaw, CPA (US)

Dec 15th, 2021

The instructor did not understand the material well. For example, he indicated that the ZOPA was the area between BATNA and WATNA. I think he thought BATNA was the best possible outcome. It is the best alternative, so you want to negotiate something better than that, otherwise it is better to take the alternative. He was also very unstructured in his dialogue and did not cover much actual material.

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Subject Area

Communications and Marketing

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