Course Level :Basic
Instructional Method :QAS Self Study
Advance Preparation :None
Published: April, 2022
We’ve all been there, trying to reason with an incredibly difficult person. The situation proves frustrating, maddening, and sometimes even frightening. The truth is you can’t reason with an unreasonable person. However, there are proven techniques to manage such dicey situations better.
The difficult business issues that arose in 2021 and will certainly continue into 2022 make this an even more difficult issue to handle. Often, professionals resort to changing positions or moving to another area. However, difficult people are everywhere. It might be possible to avoid the 1st one or two difficult people, but how about the 3rd, 5th, or 10th person you encounter? Hiding isn't a permanent solution. So, rather than turning to drastic decisions each time, why not equip yourself with the skills to deal with them?
There are tactics that professionals can use with your boss, a customer, a family member, or even a stranger. Keep in mind: The closer your relationship with the person, the more knowledge you’ll have of what will best work to calm things down.
When you're dealing with a person behaving unreasonably, the fear response center in your brain is going to be activated. It's up to you to engage your conscious mind in order to defuse the situation. Some of these tips are general, suggesting a mindset to cultivate.
During this CPE webinar, we will examine some of the most successful techniques experts have identified to utilize when working with difficult people. Some of these tactics may be difficult at first but when you know the situation, and understand the people involved, the tactics can effectively help de-escalate the issue and provide a sense of calm to the discussion.
Following are the major topics covered in this CPE course:
MY-CPE LLC, 1600 Highway 6 south, suite 250, sugar land, TX, 77478
MY-CPE LLC (Sponsor Id#: 143597) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Owner, Lynn Fountain Consulting and Training
Lynn Fountain has over 39 years of experience spanning public accounting, corporate accounting and consulting. 20 years of her experience has been working in the areas of internal and external auditing and risk management. She is a subject matter expert in multiple fields including internal audit, ethics, fraud evaluations, Sarbanes-Oxley, enterprise risk management, governance, financial management and compliance. Lynn has held two Chief Audit Executive (CAE) positions for international companies. In one of her roles as CAE, she assisted in the investigation of a multi-million-dollar fraud scheme perpetrated by a vendor that spanned 7 years and implicated 20 employees. The fraud was formally investigation by the FBI and resulted in 5 indictments estimating a $13M fraud loss.
Ms. Fountain is currently engaged in her own consulting and training practice. She has successfully executed on several consulting assignments spanning areas of accounting, risk, ERM and internal audit. She is a highly sought-after trainer and international speaker and has produced hundreds of courses delivered through seminars, conferences and on-demand training. She is the author of three separate technical books.
Fountain obtained her BSBA from Pittsburg State University and her MBA from
Washburn University in Kansas. She has her CPA, CGMA, CRMA credentials.
Ms. Fountain has become known as an international trainer on topics of Leadership, Internal Audit, Accounting, Finance, Ethics, Business Processes, Bookkeeping, Cybersecurity and Business Issues. She has over 150 training topics that can be tailored to meet your needs.