Email Etiquette

In almost every profession, email is the biggest part of a person’s day. In a world when most of us have become reliant on internet-based communication, it matters how we represent ourselves. Unprofessional business email behavior has the potential to sabotage your reputation and have damaging consequences.

Email etiquette refers to the code of conduct that guides one’s behavior while writing and/or answering emails. These principles are intended to demonstrate professionalism and mutual respect between those exchanging emails. By mastering the etiquette of email communication, you can create a workplace that is more productive and more professional.

In this Communication Online CPE webinar, we will cover the “dos and don’ts” relating to the following items:

• Conventional aspects like response time, subject line, attachments, urgency and important marking, following up, etc.
• Writing aspects like email length, proofreading, use of acronyms and abbreviations, etc.
• Professionalism in terms of formality and tone
• Business aspects like automatic replies, out-of-office messages, reply time, CC, reply to all, etc.
• Timing of emails and when to use a call instead