Email Etiquette

Course Description

In almost every profession, email is the biggest part of a person’s day. In a world when most of us have become reliant on internet-based communication, it matters how we represent ourselves. Unprofessional business email behavior has the potential to sabotage your reputation and have damaging consequences.

Email etiquette refers to the code of conduct that guides one’s behavior while writing and/or answering emails. These principles are intended to demonstrate professionalism and mutual respect between those exchanging emails. By mastering the etiquette of email communication, you can create a workplace that is more productive and more professional.

In this Communication Online CPE webinar, we will cover the “dos and don’ts” relating to the following items:

• Conventional aspects like response time, subject line, attachments, urgency and important marking, following up, etc.
• Writing aspects like email length, proofreading, use of acronyms and abbreviations, etc.
• Professionalism in terms of formality and tone
• Business aspects like automatic replies, out-of-office messages, reply time, CC, reply to all, etc.
• Timing of emails and when to use a call instead

Learning Objectives

• To recognize a writing style that is friendly, yet professional
• To identify the etiquettes of email communication
• To explore how you can adopt a writing style you need
• To envision how your readers want your emails to look
• To recognize tools to increase the percentage of your emails that receive a reply

Recommended For

• This Communication Online CPE webinar is recommended for CPAs, CMA, CIA, CRMA, CFE, and Other Professionals who desire to implement clarity in their business writing.
• This CPE/CE Webinar on Communication is recommended for CPAs in Canada who wish to support their business with improved business writing. 

Who Should Attend?

Webinar Qualifies For

• 1 PDC Credit of Business Acumen for SHRM Professionals (Approval No. 22-4G2M7)
• 1 RCH Credit of HR (General) for Human Resource Certification Institute (HRCI) (Approval No. 583173)
• 1 CPD Credit of Communication for Chartered Professional Accountant (CPA Canada)
• 1 CPE Credit of Communications & Marketing for Certified Public Accountants (CPA-US)
• 1 CPE Credit of Communications & Marketing for Certified Management Accountants (CMA)
• 1 CPE Credit for Certified Government Financial Manager (CGFM)
• 1 CPE Credit of Communications & Marketing for Certified Fraud Examiner (CFE)
• 1 CPE Credit for Certification in Risk Management Assurance (CRMA)
• 1 CE Credit for Certified Fiduciary & Investment Risk Specialist (CFIRS)
• 1 CE Credit for Certified Wealth Strategist (CWS)
• 1 General Credit for Accountant/Bookeeper
• 1 CPD Credit for CA - ICAEW
• 1 CPD Credit for Chartered Certified Accountants (ACCA)
• 1 CPD Credit for Chartered Accountants - Ireland (CAI)
• 1 CPD Credit for Chartered Accountants - Scotland
• 1 CPD Credit for CPA - Ireland
• 1 CPE Credit for Certified Information Systems Auditor (CISA)

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