CPE PACKAGES (Incl. Ethics) for Multiple States and Qualifications @ $4/credit. CLICK HERE to view.

Email Etiquette

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Before starting this self study program, please go through the instructional document.


  • Practical strategies to help draft emails that appeal to recipients
    5 mins
  • What is considered the appropriate polite Respond time
    17 mins
  • Discussing about Tone
    32 mins
  • Whether pleasantries should be included at the beginning of the email
    38 mins
  • Knowing about Calendar Events
    61 mins

Course Description

In almost every profession, email is the biggest part of a person’s day. In a world when most of us have become reliant on internet-based communication, it matters how we represent ourselves. Unprofessional business email behavior has the potential to sabotage your reputation and have damaging consequences.

Email etiquette refers to the code of conduct that guides one’s behavior while writing and/or answering emails. These principles are intended to demonstrate professionalism and mutual respect between those exchanging emails. By mastering the etiquette of email communication, you can create a workplace that is more productive and more professional.

In this Communication Online CPE webinar, we will cover the “dos and don’ts” relating to the following items:

  • Conventional aspects like response time, subject line, attachments, urgency and important marking, following up, etc.
  • Writing aspects like email length, proofreading, use of acronyms and abbreviations, etc.
  • Professionalism in terms of formality and tone
  • Business aspects like automatic replies, out-of-office messages, reply time, CC, reply to all, etc.
  • Timing of emails and when to use a call instead

Learning Objectives

  • To recognize a writing style that is friendly, yet professional
  • To identify the etiquettes of email communication
  • To explore how you can adopt a writing style you need
  • To envision how your readers want your emails to look
  • To recognize tools to increase the percentage of your emails that receive a reply

Who Should Attend?

  • Accountant
  • Accounting Firm
  • Accounting Managers
  • CPA (Industry)
  • CPA - Mid Size Firm
  • CPA - Small Firm
  • Senior Accountant
  • Staff of Accounting Firm
  • Young CPA