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ArLyne Diamond, Ph.D.

Diamond Associates

  • CPA
  • SHRM
  • CPA(Canada)
  • HRCI

Before starting this self study program, please go through the instructional document.


  • Lisa and Languages9 mins
  • My Interventions with his Permission21 mins
  • Emotional Expressiveness28 mins
  • Another Way to look at EI44 mins
  • Conflict Management57 mins

Course Description

Much has been written about Emotional Intelligence: EQ – the Q stands for Quotient – a measurement.  The Q term is taken from IQ tests – Intelligence Quotient.  Different tests have been devised to measure it and of course, different people define it differently.  

Emotional intelligence is a set of emotional and social skills that establish how well we perceive and express ourselves, develop and maintain social relationships, cope with challenges and engage in life in an effective and meaningful way. Unfortunately, the education system does not lay sufficient emphasis on the development of EQ and hence it is observed that some of the most brilliant and successful professions also struggle to be socially accepted.

This course will explore several aspects of EI or EQ as it is called and will offer enough descriptions to enable the listener to self-identify and decide which of the elements needs self-improvement.  It will also be a useful tool for management in its quest to be as useful as possible to the people who report to them. 

Key topics: 

  • Explore the different aspects of EQ and how it is measured
  • Identify specific aspects and how they manifest themselves in real people
  • Recognize ways in which EI can be improved
  • Discover some of the measurement tools in common usage

This CPE webinar will greatly benefit those who are working in the management or human resource areas. This course will provide them with skills required to develop essential interpersonal skills. It will also be beneficial in the personal/ professional growth of the emotional intelligence of each attendee. 

Learning Objectives

  • To identify different types of Emotional Intelligence
  • To recognize EQ measurement tools
  • To develop Self-assessment and Self-improvement skills
  • To identify Interpersonal skills required to succeed in professional and personal life
  • To recognize the ability to express positive emotions and to deal with negative emotions

Who Should Attend?

  • Accountant
  • CPA - Small Firm
  • CPA - Mid Size Firm
  • Accounting Firm
  • CPA (Industry)
  • Young CPA
  • HR Professionals
  • Senior Accountant
  • Accounting Managers
  • Staff of Accounting Firm
  • Certified Public Accountant
  • Bookkeepers & Accountants & Tax Preparers