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Handling Generational Conflict in Your Team

  • Accountant
  • CPA (CA)
  • CFE
  • CPA (US)
  • CA - ICAEW
  • CFA
  • HRCI
  • SHRM
  • ACCA
  • CIPM
  • FPAC
  • CA - Ireland
  • CA - Scotland
  • CPA - Ireland
  • CFIRS
  • CWS

Published: January, 2022

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Before starting this self study program, please go through the instructional document.

  • Course Description
  • Course Qualification
  • Presenter
  • FAQ

Course Description

Overview

  • Four generations in the workplace
    2 mins
  • Profile of baby boomers
    10 mins
  • Use of technology
    24 mins
  • The productive generationally diverse work team
    31 mins
  • Interest based bargaining
    49 mins

Course Description

Put the generational differences to work for you!

The current workforce is the most diverse it has ever been because today, there are four different generations of employees in the workplace. These include Baby Boomers, Generation X, Generation Y, and Generation Z employees. Since each of these employees has been affected differently by their upbringing, it should be no surprise that conflict may arise between different members of these generations.

Bob believes that life stage and position are better predictors of behavior than the generation a person was born into. "Most intergenerational conflicts are fundamentally about power or clout," she said. "A young person who wants more clout wants to be noticed. They have new ideas that aren't being listened to. An older person wants their experience to be recognized and appreciated. Everyone wants to be heard and respected."

In this online CPE course, a brief overview of the characteristics of each of these generations will be provided and, some typical areas of conflict will be highlighted with possible solutions.

The online continuing education course will also examine the different styles of the generations and how it contributes to conflict. While this may be challenging, the management of a diverse generational work team is possible. Some of the conflict inherent in such a situation can be minimized when considering the characteristics of each possible employee or team member and then creating a team with complementary strengths. The use of technology is also a potential source of conflict and suggestions on how to handle it will be given. Finally, various managerial interventions (training, coaching and mediation) will be considered in dealing with generational conflict in the workplace.

Key topics covered in this online CPE webinar:

  • Overview of the different generations actively participating in the modern workplace.
  • How different generations operate?
  • What makes each generation unique?
  • How to focus on understanding different views of those generations you manage?
  • How to take the lead and create a climate in which all the employees will remain engaged and productive?

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Learning Objectives

  • To identify key characteristics of the Baby Boomers, Generation X, Generation Y (Millennials) and Generation Z.
  • To discuss different communication styles of the generations.
  • To discuss how to manage a diverse generational work team. 
  • To discuss different strategies on creating a productive, diverse generational work team.
  • To discuss different strategies to utilize the strengths of each generationally diverse team member.
  • To examine managerial interventions, they can use to resolve generational conflict.

Recommended For

  • This online CPE/CPD webinar is recommended for CPAs, HR professionals and other career-minded professionals at all levels who want to excel in their interpersonal and communication skills to overcome workplace conflict and build a more positive work environment.

Who Should Attend?

  • Assistant Controllers
  • Business Owner
  • CEO
  • Certified Management Accountant (CMA)
  • Compliance Managers
  • CPA (Industry)
  • CPA - Mid Size Firm
  • CPA - Small Firm
  • CPA in Business
  • HR Professionals
  • Human Resources Manager
  • Young CPA

Course Qualification

Webinar Qualifies For

  • 1 CPD Credit of Personal/ Human Resources for Chartered Professional Accountant (CPA Canada)
  • 1 CPE Credit of Personal/ Human Resources for Certified Public Accountants (CPA-US)
  • 1 RCH Credit of HR (General) for Human Resource Certification Institute (HRCI) (Approval No. 583553)
  • 1 PDC Credit of Business Acumen for SHRM Professionals (Approval No. 22-9YVX2)
  • 1 CE Credit for Certified Fiduciary & Investment Risk Specialist (CFIRS)
  • 1 CE Credit for Certified Wealth Strategist (CWS)
  • 1 General Credit of Personal/ Human Resources for Accountant/Bookkeeper/Tax Professionals
  • 1 CPD Credit for CA - ICAEW
  • 1 CPD Credit for Chartered Certified Accountants (ACCA)
  • 1 CPD Credit for Chartered Accountants - Ireland (CAI)
  • 1 CPD Credit for Chartered Accountants - Scotland
  • 1 CPD Credit for CPA - Ireland
  • 1 CPE Credit of Personal Development for Certified Fraud Examiner (CFE)
  • 1 PL Credit of Personal Development for Chartered Financial Analyst (CFA)
  • 1 PL Credit of Personal Development for Certificate In Investment Performance Measurement (CIPM)
  • 1 CRE Credit of Personal Development for Certified Corporate FP&A Professional (FPAC)

Additional details

  • Course Level :
    Basic
  • Credits :
    1
  • Instructional Method :
    QAS Self Study
  • Pre-requisites :
    None
  • Advance Preparation :
    None

NASBA APPROVED

MY-CPE LLC, 1600 Highway 6 south, suite 250, sugar land, TX, 77478

MY-CPE LLC (Sponsor Id#: 143597) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.

Presenter

About Presenter

Bob Churilla

Owner, CRPG

Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local, state and private employers, government agencies, churches and nonprofit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.

Faq

FAQs content

  • To receive Continuing Education credit for the event, you must register for the webcast prior to the start of each program.
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  • Our courses meet the global Continuing Professional Development (CPD-IES7) Standard for Chartered Accountants with International Education Standard 7 (IES 7) set by The International Federation of Accountants (IFAC), the International Accounting Education Standards Board (IAESB) and the Association of Chartered Certified Accountants (ACCA). Based on our accreditation by existing IFAC members and affiliates, we believe learners can count their professionally relevant, verifiable learning activities on myCPE, including taking on demand courses and attending live webinars, toward fulfillment of their verifiable CPD-IES7 requirements. However, if there is any question, we recommend that the individual learner confirm with his/her professional licensing organization before taking myCPE courses for CPD-IES7 credit.
  • You can manage your continuing education certificates and credits through your certificate dashboard which is available when you are logged in to your account (LOGIN)
  • As an accredited provider of Continuing Professional Education in the United States, myCPE online learning platform, courses, and webinars meet the requirements set forth by the Institute of Management Accountants (IMA), an IFAC Member Organization, as well as the National State Boards of Accountancy (NASBA) and the Institute of Internal Auditors (IIA), both IFAC Affiliates. As well as it has been approved by NASBA, Internal Revenue Service (IRS), Certified Financial Planner Board (CFP Board), California Tax Education Council (CTEC), Society of Human Resource Professional (SHRM), Human Resource Certification Institute (HRCI) and many more.Therefore, we believe learners can count their professionally relevant, verifiable learning activities on myCPE, including taking on demand courses and attending live webinars, toward fulfillment of their verifiable continuing education requirement as CPD-IES7 requirements. However, if there is any question, we recommend that the individual learner confirm with his/her professional licensing organization before taking myCPE courses for CPD-IES7 credit.
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Ratings and Review

4.4

30 Ratings

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15

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3

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CC

Carol Cotton, HRCI

Jan 28th, 2022

Wow! I found the material well written and well delivered, thank you!

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