Published: April, 2022
Just about every workplace has at least one difficult employee.
A difficult employee is not just a problem between one employee and another. If one person makes life difficult for the company, discontent can fester and become a major distraction. The air of dissent affects everyone and can cause a dramatic decrease in productivity and the departure of other employees. If handled correctly, you have the power to diffuse the situation and return the team to productivity.
In this Online CPE Webinar on Business Management, we will identify the various types of difficult employees and various strategies that can be used to deal with them.
Difficult employees can hurt the productivity and morale of the workplace. At times it is necessary to have critical conversations with these employees. These conversations occur when a lot is at stake and emotions run high. The behavior of these employees needs to be confronted. More than likely some of those that we must handle may be workplace bullies.
During the CPE/CPD Webinar, Bob Churilla will help us explore the psychological makeup of these difficult individuals and how to have conversations with these employees while confronting their unproductive behavior.
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MY-CPE LLC (Sponsor Id#: 143597) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.
Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local, state and private employers, government agencies, churches and nonprofit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.