Mentorship for Elevating Employee Satisfaction that Creates Valuable Client Experiences

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Mentorship for Elevating Employee Satisfaction that Creates Valuable Client Experiences

Reviewed

November, 2023

Christopher Salem

Learning Objectives

To know how to use the principles of mentorship and have a positive impact on their team that leads to a higher level of employee performance and satisfaction.
To explain how to use effective communication and active listening as mentors to forge stronger team engagement while creating better experiences for your clients.
To analyze through mentorship how to better own their role and duties for better performance, satisfaction with their role, and more impact for valuable client experiences.

Course Description

Mentorship is the influence, guidance, or direction given by someone not just from a title or experience. It primarily comes from your commitment to the process and your team to inspire them to be their best in their role and duties.

CPAs as mentors lead by example and understand the process to create healthier and more productive work environments through their actions. They inspire other team members to be responsible and accountable for their tasks so they can come together and form an interdependent business environment. Teams fully engaged lead to higher employee satisfaction and impact clients to have more valuable experiences.

Major topics included:

What is mentorship?
Principles of mentoring
Foundation for mentorship
Core duties
Role/duties & Team Agreements
Factors to communicate effectively
Reinforcing contributions
What do clients desire?
How do we create a better client experience?

Join this CPE Personal Development Webinar and learn to apply the methodology of how mentorship to be an effective leader by example can create an interdependent culture that leads to higher satisfaction levels with your team’s role and duties. In turn, this reflects outward with a synergistic effort to create more valuable experiences for your clients.

Overview

What is mentorship?

4 mins
Principles of mentoring

10 mins
Foundation for mentorship

22 mins
How you think impacts your ability to create valuable client experiences

32 mins
Factors to communicate effectively

40 mins

Webinar Qualifies For

1 CPE Credit of Personal Development for Certified Public Accountants (CPA-US)
1 General Credit of Personal Development for Accountant/Bookkeeper/Tax Professionals
1 CPD Credit of Personal Development for CPA in Canada
1 CPE Credit of Personal Development for Certified Fraud Examiner (CFE)
1 PDC Credit of Leadership & Navigation for SHRM Professionals (Approval No. 24-9UW7W)
1 RCH Credit of HR (General) for Human Resource Certification Institute (HRCI) (Approval No. 649486)
1 CPD Credit for Association of Chartered Certified Accountants (ACCA)
1 CPD Credit for Chartered Accountant - ICAEW
1 PDU Credit of Business Accumen for Project Management Professional (PMP)
1 CE Credit of Personal Development for Certified FP&A Professional (FP&A)
1 CPD Credit for Chartered Accountants - Scotland
1 CPE Credit of Personal Development for Iowa Licensed Public Accountant (IA-LPA)
1 CPD Credit for Chartered Accountants - Ireland (CAI)
1 CPD Credit for CPA - Ireland
1 CPE Credit of Personal Development for Maine Licensed Public Accountant (ME-LPA)
1 CPE Credit of Personal Development for Delaware Licensed Public Accountant (DE-LPA)

About Instructor

Christopher Salem

Chief Executive Officer (CEO), CRS Group Holdings, LLC

Christopher Salem is an Executive Coach, Corporate Trainer, and Professional Speaker mentors C-Suite, CPAs, Financial Advisors, Physicians, and other business leaders to build and protect their brands by raising their level of influence as trusted advisors to maximize their results. He also works with companies to create an interdependent work environment and thriving culture through a growth mindset foundation, effective communication, transparent leadership, and higher engagement.

His book Master Your Inner Critic / Resolve the Root Cause – Create Prosperity went international best seller in 2016. He also co-authored the recent edition to "Mastering the Art of Success" with Jack Canfield. His weekly radio show Sustainable Success is part of the Voice America Influencers Channel. Chris is also an accomplished business & emotional intelligence strategist, award-winning author®, certified mindset expert, radio show host & media personality, and wellness advocate.

He works with organizations such as such as JP Morgan – Chase, Ralph Lauren, GE Research, UTC - Pratt & Whitney, Raytheon, Microchip Technologies, Anthem, US Census Bureau, United Healthcare, Laticrete Corporation, Hubbell Corporation, Conning & Company, Foxwoods Casino, and NYPD Forensics Department including universities such as University of Hartford, Westchester Community College, Bay Path University, Worcester State University, and spoke on overcoming limited beliefs for peak performance at Harvard University’s Faculty Club and US Senate.

Additional Information

Duration

1 Hour

Course Level

Basic

Instructional Method

QAS Self Study

Pre-requisites

None

Advance Preparation

None

FAQ’s

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NASBA APPROVED

MY-CPE LLC, 1600 Highway 6 south, suite 250, sugar land, TX, 77478

MY-CPE LLC (Sponsor Id#: 143597) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.

Ratings and Review

4.5

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Monicia Hagewood, SHRM

great webinar

Dorothy Mullen, PHR

Excellent

Mary Fleeson, CPA (US)

Good summary of mentoring

Amy James, HRCI, PHR

thank you

TAG

Tadelech Ayele Gedlu, SHRM

great

1 Credit

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Personal Development

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Mentorship for Elevating Employee Satisfaction that Creates Valuable Client Experiences

Course Details

Learning Objectives

Course Description

Overview

Qualifies for

Webinar Qualifies For

Presenter Details

About Instructor

Christopher Salem

Other Details

Additional Information

1 Hour

Basic

QAS Self Study

None

None

FAQ’s

NASBA APPROVED

Ratings and Review

4.5

Monicia Hagewood, SHRM

Dorothy Mullen, PHR

Mary Fleeson, CPA (US)

Amy James, HRCI, PHR

Tadelech Ayele Gedlu, SHRM

Subject Area

Unlimited Access Plan

Inclusions

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