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People-centric Skills: Crucial Communications

People Centric Skills CPE Self-Study Webinar

1.5 Credits


Subject Area

Personal Development

Webinar Qualifies For

1.5 CPE credit of Personal Development for all CPAs

1.5 CPE credit for Certified Management Accountants (CMA)

1.5 CPE credit for Certified Internal Auditors (CIA)

1.5 CPD credit (Verifiable) for Canadian CPAs

1.5 CPE credit for Certification in Risk Management Assurance (CRMA)

1.5 CPE credit for Internal Audit Practitioner (IAP)

1.5 CPE credit for Qualification in Internal Audit Leadership (QIAL)

1.5 General Educational credit for Tax Professionals / Bookkeepers / Accountants

You need to register for the webinar to watch the video.

Click Here to Register

Before starting this self study program, please go through the instructional document.


  • Determining the Optimal Mode of Communication
    1 mins
  • Thinking Quickly on Your Feet!
    21 mins
  • Ask to Repeat the Question
    28 mins
  • Conflict / Negotiation
    39 mins
  • Optimize your Conflict Resolution
    52 mins
  • Typical Horrible Practices
    61 mins

Course Description

The communication form the key part for the team and an organization. When done properly, it smoothens the task, promote unity, and results in overall positive results. However, gone wrong, it can create problems like miscommunication, misunderstanding, disputes, and conflicts. This Online CPE webinar provides how you can use crucial communication skills to manage your teams in your organizations. 

In this online CPE webinar, speaker sheds light on key methodologies that provide easier tools and handy tips to think quickly on your own. These practical aspects can be very useful in utilizing key scenarios, including conflict and negotiations.

This Online Personal Development CPE webinar covers the following key topics: 

  • Optimal mode of communication
  • STARS method for thinking quickly
  • Conflict and negotiation
  • Handling difficult situation
  • Email communication

The speaker Danny Goldberg, utilizes case studies, exercises, group discussions, and brainstorming activities that make this webinar interactive and exciting for the enthusiastic audience. It provides a practical viewpoint on the controversial topics from the industry professionals from numerous peers guided by years of experience from the speaker that provides a unique value to this webinar.

Learning Objectives

  • To determine optimal mode of communication
  • To explore how you can think quickly on your own
  • To recognize handling difficult situation
  • To identify listening techniques
  • To utilize people-centric skills in conflict and negotiations
  • To apply tactics to case study

Who Should Attend?

  • Account Receivable Manager
  • Accounting Firm
  • Accounting Managers
  • Auditors
  • Bookkeepers & Accountants & Tax Preparers
  • Certified Management Accountant
  • Certified Practicing Accountant
  • CPA (Industry)
  • CPA - Mid Size Firm
  • CPA - Small Firm
  • CPA in Business
  • Senior Accountant
  • Staff of Accounting Firm
  • Young CPA





I thought it was relevant and the interaction with those originally on the call helped bring clarity to the issues.